"GRADIENT ARRAY" message on my Qosmio G20

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• Qosmio G20 error message: problem with the cooling system has been detected

  I'm trying to fix a Qosmio G20 (which is about 3 years old, it is no longer in warranty).

  Error message: Warning: a problem with the cooling system has been detected.

  I managed to remove the outer case and observe the operation of the machine, and basically one of the fans does not at all. The fan which is closest to the power connector seems to work very well (he seems to be turning a lot, do not know if this is normal), but the other fan who does not seem to move at all.

  When I put in place the case and on the machine, I noticed after a few minutes the vent of the fan working heat sink had warm enough, while led the non-working fan remained cool.

  I cleaned the fan from dust and have also changed the BIOS battery mode mode high performance, but the problem still exists.

  I would be grateful if someone could give advice if the problem is the fan or something else.

  If the fan is the problem, where I can buy a: i live in the United Kingdom?

  Hello

  I think there might be something wrong with the cooling module and the replacement would be necessary.
  Usually, this should be done by an authorized provider (ASP) in your country.

  Technicians could replace it with a new part and also could renew the thermal grease which is placed between the module and the CPU cooling.

  So contact the ASP in your country and ask for later handling.

  By the way; also, you can buy the cooling of the ASP module!

  Good luck

• How to install Win XP on Qosmio G20 using USB flash memory key

  Dear Admin,

  This is regarding my laptop Qosmio G20.

  Last month my OS (windows XP media edition) has been corrupted so I attempt to reformat and reinstall the operating system.

  But unfortunately my CD/DVD-Rom does not work/play,.

  Then I try to install it via a PEN drive bootable with integrated... XP but when I go into the BIOS I n I find USB Boot option... :-(

  Then I remove my main hard drive and put it in another laptop and install the XP, its work in this laptop, but unfortunately when I put the new HARD drive the Qosmio his departure gives the XP logo but in 5-10 sec its judgment and give a blue screen message then then restart automatically...

  plezz help me install XP or Vista or 7 those who works there...

  plezzz plezzz sound my laptop preferred

  Thanks in advance

  JAI

  > Then I try to install via a PEN drive bootable with integrated... XP but when I go into the BIOS I n I find USB Boot option... :-(

  Connect the USB flash memory key to the laptop, now switch on and press F12.
  The start menu should appear where you could see all the possible boot devices.

  Do you see the USB boot option in the start menu?
  If this isn't the case, then you will not be able to boot from USB flash memory.

  > Then I remove my main hard drive and put it in another laptop and install the XP, its work in this laptop, but unfortunately when I put the new HARD drive the Qosmio his departure gives the XP logo but in 5-10 sec its judgment and give a blue screen message then then restart automatically...

  I guess that this is because the RAID drivers was not included!
  Qosmio G20 supports the RAID controller and you add the RAID driver (located on the Toshiba UE driver page) in order to recognize the HARD drive.
  But I put t know if you could do so using another computer I guess that's not possible.

  Maybe you can try to disable RAID in BIOS

• Qosmio G20: Question of Media Center Receiver - recovery question

  As the abvoe really, I usually leave my computer running from one day to the next day and yesterday I went on it to find that I had 80 MB hard drive (60 GB HDD) to the left. Error messages had popped up and a record of these was recorded in the folder pchealth, under userdumps, or something like that. Anyway I deleted 58gigs with a value of these userdumps, but the same error message kept popping up.

  It was a mistake with the Media Centre receiver, but I don't quite know what it is, but it was founded in the ehome folder which I think is located in the main folder of Windows.

  I have been into msconfig and stopped the ehhome.exe to start but that seems to ruin the tv/video within the media library settings.

  I recently installed the codec and divx player to play divx movies.

  I was wondering is that it would be more prudent to use the CD recovery and re - install windows and the software and create a restore point, and then install the codecs to see if the same problem arises, or if someone has had this problem and it heals.

  Finally, I actually ran the recovery cd to the above, but when the cd starts the first line on back said something like, 'running Setup for windows 98'. XP is certainly on the 98 and no recovery cd?

  Can someone please confirm this for me and all the answers to the above problems.

  Thank you.

  Hello

  I can t believe that Windows 98 is placed on the recovery CD.
  AFAIK the Qosmio G20 was delivered with the MCE window.
  There is no recovery of Win98 CDs for Qosmio units.

  In my opinion, this message occurs due to RAID or other drivers that load at the beginning.

• Qosmio G20 - 108 - Outlook Express stopped delete me emails

  Just recently my Outlook Express from Microsoft has denied me the ability to delete emails with inevitable consequence than my (already) crowded hard drive clog up and die! My machine is a * Qosmio G20-108 *.
  "I get errors about this software *" No.: 0 x 800420CD "&" No.: 800CCC0F "*"

  I also + "Fatal Error" + messages every time I open my computer saying the program will end, I 'OK' because I didn't open anything! This has been a feature of many months now.
  Someone at - it advice for how I might solve this problem?

  Thank you

  Hi desneill,

  I m wondering that someone is still using Outlook Express right now... There are many other good email programs

  In any case, it would be interesting to know which version of Outlook Express you are using and what operating system.
  Try an update to Outlook Express and Internet Explorer as well

  And think about other software like Thunderbird mail ;)

• Qosmio G20-108 Windows recovery problem.

  Hello

  I just purchased a Qosmio G20-108 of ebay and the seller said that the laptop is ok but I had a virus previously and it wiped the HARD drive. The DVD player has so replaced it by a new one, but he couldn't just load the recovery of Windows Media Center. I bought the laptop thinking that I can fix it but I could not and now I felt stupid: (.)

  When I turn it on, you receive this error message:

  ERROR ATA #1

  Intel (r) Boot Agen FE v4.1.16
  Copyright (C) 1997-2004, Intel Corporation

  PXE - E61: Media test failure, check cable of
  PXE - M0F: Exit Intel Boot Agent.

  Someone has an idea on how to solve this problem before sending it to the "Topaz" Support and cost me a fortune?

  Thank you.

  If the DVD player is replaced, you are 100% sure it works well then you probably have a problem with faulty HARD drive.

  If possible, try to get one for testing purposes. It can be used. Replace the HARD drive and try to install the top OS. Check if you have full access to the HARD drive.

• Drivers VGA on Qosmio G20

  Hi all

  I checked the version of the Nvidia driver on my Qosmio G20 and it is the 71,18. It is the most recent available on the Web from Toshiba website. But not the last on the Nvidia site, in which the most recent driver is the 72.14 (according to Nvidia on their Web site, the 71,18 was released January 2005).

  Do you think I can update the driver from the Nvidia website? My graphics card is a Geforce 6600 GO. Or I can be updated only with those who are certified by Toshiba (the one on the Web from Toshiba site)

  Hello

  As far as I know, you can try to install the driver provided by the manufacturer of the graphics card, but it can happen that the installation is not possible at all. Sometimes, there is a message that sought the material cannot be founded.

  It is recommended to use the driver that is designed by the manufacturer of the laptop. This is valid for all laptop manufacturers.

  BR

• Clean OS installation problem on Qosmio G20 111

  YOU HAVE PURCHASED A QOSMIO G20 AND I WANTED TO DO A CLEAN XP INSTALL
  SINCE THE SECOND DISK (D) NO CD.
  I CHANGED THE FILE SYSTEM FROM NTFS TO FAT32 ON THE TWO HARD DRIVES.
  THE FIRST STEP OF COPYING THE FILES FROM THE SECOND DRIVE (D) TO THE
  FIRST HDD (C) SE PAST WELL, BUT WHEN IT RESTARTS TO COMPLETE THE
  INSTALLATION IT STOPS SAYING - MAYBE A VIRUS O OTHER USE CHEK DISC OPTION.

  AM I MISSING SOMETHING?

  ANY HELP WILL BE APPRECIATED

  Hello

  As far as I know Windows XP needs a file NTFS format the hard drive.
  Why you changed the file system format? The chkdsk message usually occurs due to defective files or sectors of HARD disk system.
  I recommend you to install the OS on the NTFS format.
  Have you checked if Ca? s possible to start the process of recovery from the recovery CD?

• Installation of Linux on Qosmio G20 - RAID refusing hard drive detection

  Hello
  Did anyone had success in installing linux on the qosmio g20? I have two drives of 80 GB each. RedHat Setup is unable to detect the readers for me. I realize account I need a driver disk to get, maybe this works - drivers who do I really need - there are tons of SATA drives - or maybe about it, I'm going the wrong way - any help will be apprecitaed.
  Thank you

  Hello

  I didn t try to install Linux on Qosmio G20 but friend of mine told me he has success using Suese 9.3 because there is also the RAID (Redundant Array of inexpensive (or independent) Disks). On this way, you can use two drives in combination for fault tolerance and performance / fault tolerance is the ability of a system to respond gracefully to a hardware or software failure unexpected.

  Sorry but I have no more information.

  Good bye

• Qosmio G20-114: Vista upgrade issues - common Module driver is blocked

  I have the Qosmio G20-114 P - M 770/XP MCE /... Part number: PQG20E-00D003EN

  I've upgraded to Vista... and receive a message from driver error driver Toshiba common Module is blocked because it is incompatible with Windows Vista.

  I was running Windows XP MCE. Download a newer version of the driver that would work on this machine and with vista?
  I found a later version of this driver for other models...

  Hello

  No, you can download the latest version of common for Vista modules because the Toshiba has not released drivers Vista for the Qosmio G20

  This error message is displayed on your laptop, because the common modules only work with XP!
  If you want to upgrade XP to Vista you must first remove all incompatible applications.

  See also this thread. It of on the same topic
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=21163

• Install Windows 7 on Qosmio G20

  Hello everyone, I have a Toshiba Qosmio G20 - 102 model: PQG20E

  My operating system is Windows XP and iam trying to install Windows 7, when I run the Setup, choose "Custom Installation" (I can not choose the form of the option 'Upgrade' XP to 7), but when iam supposed to choose the drive I install windows, I get this message:

  "Windows cannot be installed to this disk. Windows needs the driver for device [TOSHIBA RAID]. Click on "Load Driver" and load the required device driver. »

  I tried to update the driver, I tried searching on the internet, but with no use, I'd appreciate it really if anyone can help, thanks :)

  Hello Ahmed

  In general I put t if it is good idea to install Win 7 on this old notebook. OK you can try it but I fear that you will not be able to find the right drivers for it, especially some specific Toshiba m.

  As you probably know, Toshiba doesn't support this model of laptop to Win7, not even for Vista so the history can be quite complicated.

  Anyway, you can try to load THE RAID driver. You can find it in the KR10N folder.

  Load it using the floppy or USB key. I put t know if it will work, but you can try it.

• Qosmio G20, Toshiba Power saver error

  When I turn the Qosmio G20, I have a message "Toshiba Power Saver, fatal error has occurred, this program will end. Code 0 x 2»
  I click on the 'ok' button and can use the computer, but after using for a while (about 1 hour for example), it becomes very slow. I check the Task Manager and find that "ccSvcHst.exe" takes up 99-100% of CPU usage. I have to turn power off, then again to use another 1 or 2 hours before slowing down again.
  Help, please.

  Have you tried to delete Toshiba saving energy of the system and see if the laptop will slow down again?

  Have you tried to reinstall Toshiba power saver?

• Qosmio G20-118: Questions about playback of movies, TV, bluetooth

  Hello.
  people I m not very good with computers and need your help.
  my mother gave me a qosmio g20-118 and I have some problems with it (never liked laptops that much, but this one is beautiful ;):)

  1st - when watching dvd movies, I observe that when it comes to an image of the sky or clouds, I see dots on the screen. This happens also with you guys? could this be a problem in high definition? Even on the film "nilo" which comes connected to media player... when it comes to an image of an egypsian walk to the horizon on the stones... If you look at the blue sky, the definition is not so good... Why is this?
  Despite this problem watching movies top it s super...
  all what I can change to make it better?

  2nd - I ve tried to watch TV and I can´t. I m Portuguese and have cable TV. from what I ve read the only thing I have to do is conect the cable antenna to the computer with the adapter tv right? It is a message that the signal is weak. can someone help me here?
  and how do I adjust a channel? I Don t see where I can grant automatly or manually!
  (maybe a Portuguese user can help me if West one here)

  3. how to use the bluetooth? my cell phone has bluetooth and when I turn on the bluetooth of the phone and activate the bluetooth of the qosmio one of them recognizes anything. I click on "bluetooth settings" and 'new Connection', and I got a message saying bluetooth is not ready. What should I do?

  If someone could help me that would be great. Sorry for the big testemonial; 9
  Susana

  [Edited by: admin on 14 January 06 08:16]

  Hello

  First of all, you are right. This very nice laptop s. I wish I would have a.
  Good on your problems:

  1.), you should try to change the display resolution. It would be very interesting to know if the black dots remains on the screen. In addition, I put t think that it s a pixel dead issue because you don t have problems if watch you movies.

  2.) have you used a Qosmio Player or a MCE? You should try to start the Qosmio player and try to launch a new search for TV channels. In the manual, you will find a detailed description of a connection and the use of the Q drive

  3.) have you activated the Bluetooth with FN + F8 key combination?
  Please check this post how to use a Bluetooth device:
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=5710&MessageID=19581#19581

  Good bye

• System cooling Qosmio G20-106 problem

  I bought Qosmio G20-106 with XP Media Center and other cool stuff in Vienna a few days ago and it houses (Sarajevo, Bosnia & Herzegovina) presented yesterday and turned on for the first time. It worked perfectly for the first 10 hours. After that I constantly get the message on 'Cooling system problem' and to repair my laptop and click OK.

  My CPU temperature is 57 ° C most of the time, and it raises up to 70-80 ° C Max I hear also cooling fans walk from time to time.

  The system slows down sometimes, but most of the time it works very well and quickly.

  Please give me some advice what I should do, cause I can't resume in Vienna just for that!

  Thank you!

  Hello Dario

  I am very often on this forum, but I've never heard this problem on laptop Qosmio. I put t really know why this happen. Please check this page http://www.csd.toshiba.com/cgi-bin/tais/su/su_gaspLocator.jsp?pf=true.
  There you can find a partner to service approved in Sarajevo. Try to contact them and explain this problem with your Qosmio. I hope they can help you. If this isn't the case, you should exchange it one day a dealer where it was purchased.

  If you find more information about this problem please let me know why this happen. I am very interested in this topic.

  Good luck!

• Qosmio G20 - coolant warning/error

  OK, so I have not yet had problems with cooling and now today when I booted up just got this message;

  "Warning system".

  WARNING: A problem with the cooling system has been detected.

  If please turn off immediately and return it for service. »

  A soft purr escaped from the bottom left of the part of my computer, on the location of the DVD player [there is no disc in the drive]

  I then reset the computer and has not yet received the message, but the soft hum was still there.

  Is it possible to access this easily fan at all? He's probably just a clean place.

  I REALLY don't want to have to send it even as I use the computer a LOT and he doesn't know how long the service may take.

  Hello

  The information provided by jmatthews are really awesome.
  Qosmio G20 is one of the high-tech notebooks, and it supports various sensors that provide several messages if the laptop hardware and the operating system does not work properly.
  Everything looks like cooling module malfunction

  As was suggested by the fan could not turn the full implementation and is not able to cool the processor properly.

  I recommend you contact the service point in your country for laptop and cooling module control.