Gray cloud and window creation is empty

My icon creative cloud in the menu bar is grayed out and when I click on the window is empty window is empty. I see that I have an alert to download 2 updates - but when I click on this icon in the bar of memory the updater tries to start and then quit. I guess that these problems are related. Then

1 - How do I return creative cloud? _ I have tried to re - install - made no difference

2. the issue of the related update is

Thanks for help

Ned

Hi Ned,.

I think you are referring to the white empty window of CC desktop application.

Please refer to the threads below where this issue has been addressed:

Creative cloud is empty window why?

Cloud Desktop App is empty?

New application Cloud Creative unusable: it is empty!

Re: Empty opening creative cloud app

Kind regards

Sheena

Tags: Adobe

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