Green pearl blackBerry smartphones... help me... Please!

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• BlackBerry Smartphones help Urgent please

  I have a BB Torch 9800 OS V.6.0 which I was happy with since he in 2011 but I recently downloaded the latest version of the PC software on my desktop for windos XP.

  The last indicicated of version V.7.0 I downloaded and connected my torch to the PC with the cable of data required.

  Since then, my phone has crashed once the software update has been installed and now I am unable to use the phone for any other purpose other than to make a simple phone call. MyBattery does not last a few hours and the hourglass keeps popping up that is more fustrationg.

  Virgin Media have gently tried to help me with all the resets, destruction etc and no success at all. I am so disappointed by the loss of my Mobile I never want too be an another BB again.

  It's my last chance to redeem any sort of satisfaction to recover my phone tORCH 9800.

  Help

  Decommissioning of the BONE...

  __________________________________________________________________________________________

  Hello

  the best way to level or decommissioning is google your model BB

  and download the most recent available o/s.

  It should not be your provider, you can use the o/s of any carrier you like.

  -install the DM and the operating systems on your PC

  -Download BBsak and install on your PC

  -backup your BB twice using DM, in case one of them is corrupted.

  -Start BBsak and choose 'Clear the unit', wait until you get the error 507

  -go to my computer - local disk C - program files - common files - Research In Motion-

  Apploader and delete Vendor XML

  -Double-click Loader and just install the new operating system

  -Once her fact, reboot the BB, then using DM to restore your back up

  -fact!

  VIA | icedgorilla

  http://supportforums.BlackBerry.com/T5/BlackBerry-bold/downgrading-to-OS-5/m-p/2510783#M153753

  __________________________________________________________________________________________

  Hi sharkbait1

  Regarding the decommissioning of the OS, you can try these simple steps:

  1. Locate and download the OS you want to leave here, BlackBerry software download Site

  • (Make sure you download for the same model you have)

  2. double-click on the file downloaded to install it on your PC

  3. download and install the latest version of BlackBerry desktop by BlackBerry desktop software software

  • Then using software office perform your full backup of your device.

  4. search for your C: drive for any file Vendor.xml and delete them, there may be one or two vendor.xml (on your PC, change your records option to show hidden files / folders):

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research in Motion\BlackBerry\Loader XML

  5. go into C:\Program Files Research In Motion\AppLoader. (For Vista or Windows 7 64-bit, the path will be C: > Program Files x 86 > common files > Research In Motion > AppLoader) double-click on Loader.exe.

  Downgarde will continue then after Installation of the new OS restore your backup using BlackBerry desktop

  Software.

  _______________________________________

  As you have already downloaded the OS pack then you can skip steps # 1 and continue with the rest. But please note don't install multiple OS pack on your PC, if you have any other pack OS install in another PC so you use then uninstall it.

  VIA | prince2012

  http://supportforums.BlackBerry.com/T5/BlackBerry-bold/downgrading-to-OS-5/m-p/2510783#M153753

  __________________________________________________________________________________________

• BlackBerry smartphones HELP! Please, I beg you! my phone cannot download applications

  Everything worked and now whenever I try to download an app, it starts to download and then he said: "there is a mistake... ect..". I don't even have facebook app and I could download games but they are not lance upward when I click on them! Please someone help me because I really need some apps! PS I am a user of Torch 9800

  Resolved, I went to my operator and asked to have my phone wiped and installed each unique certificate and the thing again. Everything works perfectly now!

• BlackBerry smartphones help me please

  Blackberry app world asks for more 2 update my bb I'd and ave tried everything ideas all 1 ideas, any help would be appreciated

  Follow this thread... This might help
  http://supportforums.BlackBerry.com/T5/BlackBerry-Curve/upgrade-BlackBerryID-message/TD-p/2595185

• BlackBerry smartphones HELP me please bbm and phone carriers

  What mobile operators should you get bbm on a plan to pay as you go (PAYG)?

  Yes, why don't reduce you it to a single nation for us.

  If you are now on Orange, one of the few.

• BlackBerry smartphones could you please help me

  Help me please

  All of a sudden my bb is stopped

  and now, this thing is keep illustrated

  What shoul I do?

  http://im15.gulfup.com/n47i1.PNG

  awaiting your response

  Thank you

  You need to reinstall your OS device to restore access to your device.

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB10068&sliceId=2&cm...

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• BlackBerry smartphones help on my 9650

  Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• My new Bb 8330 Says JUM error 513 blackBerry smartphones help me

  Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance

  forget to mention!

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry smartphones HELP! -Application error 606

  I'm relatively new to the whole community of smartphone, and I fear I actually broke my Blackberry!

  I noticed that e softwareupdated was available for my Blackberry, so I chose to download it. The problem is my phone kept freezing in the process, and I was getting a little impatient. Finally, my phone told me that there was not enough memory, so I should delete some applications to make room. So I selected a few to remove, and my phone froze AGAIN. Now, if at all, it has frozen or not, I'm not sure... Maybe I'm too impatient for the life of a smartphone.

  In any case, I decided to take out the battery to reset the phone, I have grown really tired and has to work in the morning, I so wanted to just turn my phone and turn it on again, put my wake up and go to sleep. As I just re - turn the phone on, it starts to load up as it usually does, then a screen appears:

  "Blackberry 5.0.0.496 platform.

  Then it lists a whole bunch of items in the phone, in alphabetical order, the first being "Addressbook."

  Then, in seconds, the screen goes all white and a small message will appear "Error App 606" and it gives me the only option of resetting my phone. I click on reset, and it's a cycle... The phone seems to be loading as it normally would, and then he'll come back to this screen of the Blackberry platform, then the App error 606.

  I ring my network provider in the morning to see if they can help me, but I was wondering if anyone of you here would know about this at all? I feel so stupid for the cause!

  Hi xxjadey_babyxx

  If your device is not detected so you had to force the detection of your device by using the Application Loader. But remember in this process you will lose all data on your device, I hope you have your backup device, follow this Knowledge Base to recover your device:

  KB10144 :How to force detect the BlackBerry smartphone using the Application Loader.

   

  Please try it and let us know of your progress.

   

   

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones help help, thanks

  I can't reinstall my bb Apps in my bb9800 please I need help with this. I deleted it accidentally

  Hello and welcome to the community!

  To reinstall your applications, see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  For more information, registration keys, see this KB:

  • KB18646 How to locate and enter the license key for an app purchased through BlackBerry App World

  If not, please provide exactly what is happening... 'can't reinstall', has nothing to really to diagnose. If you try the above, please provide accurate results of each stages, with specific characteristics, including the content accurate and complete this error messages.

  See you soon!

• Oh the blackBerry Smartphone help me, I had a lot of problems with my brand new BB bold 9870

  Hi all

  I thought about putting in place BB is so simple, just as it should. I read step by step how to install etc email account, but to set up my e-mail account does not work, my BBM will not work, I can not send or invite message to the other members of BBM surveys, I can't open my social network. If my email set up doesn't work not does not matter but please help me at least my BBM work, can someone send me BBM message, just to try. He thought Blackberry smartphone, that's really smart?

  Hello

  I answer you yet once here. Due to a problem with BIS, you should deal with this problem. Call your network for more information on this.

• BlackBerry smartphones help serious necessary with BB 8520 required: (.)

  Hello

  IM new to these forums and a very new user for BlackBerry Smartphones.

  Well, cut to the Chase, today, my best friend give me a BlackBErry 8520 purple Royal as it comes to order the new BlackBerry Storm 2.

  My companion didn't tell me his password of deivce, discovered that I had to wipe my incoming express unit in a wrong password 10 times. After that, insert sim, put in place a free Wi - Fi, bluetooth, date & time etc, and thought id let me girlfriend know my news.

  It turns out that ive been many text to my contacts to sims, although none of them has been sent successfully, this makes google searches and I diverted to here, and how people bought BB on the black list on Ebay, or as much as sending and having the same problem.

  I also have the same problem, but my phone has been used by my friend perfectly for 5 months? Oh and I CAN use the internet and email, and windows live Messenger, I can't use my apps like Tumblr, myspace or facebook.

  I also have 'edge' at the top right of my receipt of phones, and all Blackberry users that if sims saved on the phone, mine is not? What can I do to fix this?

  I have no message configuration setting, and I do not know how to enter manually? If I can use the SIM card internet? Surely its registered and 150% is not on the blacklist...

  Please any help would be really appreciated and all advice will be taken, I will not go back to my Nokia5800 XpressMusic

  Thanks in advance... Thomas

  You must call your operator and ask about the add-on data Plan BlackBerry to your account.

  Simple as that.

• BlackBerry smartphones HELP! My BB 8700 g went haywire!

  I downloaded a theme out of the browser and now my bb turns on, shows the busy signal, signal turn around twice and him goes off again. I tried to take the battery and do a hard reset, but it does not work. Help! PLEASE, I BEG YOU! Is there a reset button?

  Hi joa2500

  A load of application should fix you up. To do this, you'll need a PC, windows the BlackBerry Desktop Software and software of the device from your carrier (AT & T, Verizon, T-Mobile you can try other Google or ask your operator).

  You follow these steps to perform a load of the application (not to plug the BlackBerry again):

  • Go to control panel, system, hardware, Manager tab of devices
  • Expand USB bus controllers
  • For each hub USB root see you - double click on it, click the power management tab, and clear the check mark in the "allow the computer to turn off this device to save power".
  • Close the Device Manager & Panel
  • Install the BlackBerry Desktop Software
  • Install the software for the device
  • Run the desktop software and plug the BlackBerry
  • Go into the Application Loader
  • Follow the wizard to the end, don't forget to look on the device application selection screen like it is the right time to remove applications that you do not use.
  • When you arrive at the end of the wizard, click Advanced, and make sure that erase all applications is checked (if it is dimmed, it's ok)
  • Choose if you want to backup your device before the application load (sometimes there is no choice here, the data is lost)
  • Click Finish to start the application loader and wait until it finishes.

  More information available here.

  See you soon!

• BlackBerry smartphones HELP! BlackBerry Torch 9810 error messages. How can I fix it

  Hello. Would be very grateful for help. I brought a new Blackberry 9810 but at first, I was unable to make a Blackberry ID. I've sorted this problem by buying a new sim card, but after that, I was unable to download the Blackberry App store. Since then, I took the phone to a local repair shop, who restarted the OS software, however still unable to download the App store.

  Since this fact I now some more different two errors appear. One is when I go to 'Create' in the main menu an error appears: "error starting net_rim_bb_toolkit: Module 'net_rim_bbid_common' not found ' I can't make regarding my BBID. Help?

  The second is when I click on 'Blackberry Protect' again on the main menu, this message appears: "error starting net_rim_bb_dryad_gui: Module 'net_rim_bbid_api' not found.» New HELP?

  I was really excited to try a Blackberry phone, switch from an Iphone, however at the moment just upset im and want my Iphone, without the flaws in return. I HOPE SOMEONE CAN HELP ME PLEASE!

  First of all, you need to reinstall the operating system.  I don't know what the people at phone repair shop, but you should not get these errors.

  1. I recommend the 7.1 OS from here: choose the model 9810 and the 7.1.0.658 version and download it.

  https://swdownloads.BlackBerry.com/downloads/contactFormPreload.do?code=9FC664916BCE863561527F06A96F...

  2. If you have data on the device you want to keep then make a manual backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. You can get the BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

  3. download the OS from step 1 of the file on the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  5. Please a clean OS Reload and use BBSAK from BBSAK.org and wipe the device (after doing a full backup) then after you get the 507 error (no OS installed) then go to the next step.

  6. plug the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

  This will reinstall the latest OS on your device.  Once this is done, you will need to make sure that you have a BlackBerry BIS data plan on your account.  Contact O2 to ensure that it is put into service.