BlackBerry smartphones HELP me please bbm and phone carriers

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• BlackBerry smartphones help with my bbm, please

  Greetings...
  Broke my old style of bb, got a new and a larger memory card. I downloaded the latest version of bbm and then restored contacts back... but still not able to send and receive messages. Help please and thank you...

  Hi there and welcome to the forums,

  There are a few quick things you can try:

  1 check to make sure that your phone can receive data. Since you are the Sprint, when you look at the upper right of the screen, it should say 1XEV. If it is not capitalized (i.e. 1xev), you should probably call Sprint and let them take a look at all the settings on your account.

  2. go to Options > Advanced Options > host Routing Tables, press the BB Menu key and select Save now. This will help save your BB on the BlackBerry network.

  3. go to your e-mail settings, log in (if necessary), press the BB Menu key and select Service books. On the next screen, choose the option to send Service directories.

  4. follow steps 2 & 3 with a battery pull if it still does not work.

  That should do it, but if not, then the next step would be to contact Sprint without worrying to make sure that your BB has been implemented properly on their end.

  Good luck and we keep abreast!

• HELP blackBerry Smartphones: I BIS, but BBM and Gmail only works on network and NOT on wifi

  Hi all, sorry in advance if this problem has already been postponed.

  I myself recently had a bold 9900. Everything worked well, but I met a pretty big problem which I spent hours looking for fix on the internet today, but nothing helped. So I decided to make an account on here to see if anyone can inform me personally with a solution. My carrier is O2 (UK), but I use the sim card while living abroad in Czech Republic. I don't meet with this problem on my previous BB (torch).

  I buy a monthly BIS data plan and it is still active at this moment - it is clear from "EDGE" that appears at the top right of my screen when the network is enabled or "3 G" (with the blackberry icon) .
  When the network is running - my BBM, Twitter/Fb apps, Gmail, browser all works fine (as it should) because of my BIS.

  The problem:

  Once I turn the networkand activate wifi WE, my BBM and Gmail work & the BB icon disappears from the top corner, instead of move slightly down to accompany the icon of intensity of the wifi (which would always be the case on my previous BB) right.

  What is even more strange, given that BB icon is still missing, is that my BB Facebook and Twitter apps still work fine with wifi on, just like the Explorer... So why not BBM and Gmail?

  (Which makes me ask: I thought that the BB Facebook and Twitter apps necessary BIS to work?)

  Anyway, once I enter the 'wireless network' > menu > 'Troubleshooting' > "Wifi diagnostic", the following errors are displayed:

  (1) UMA connection error. Status: Error of wireless network

  (2) infrastructure blackberry connection error.

  I tried to return the directories of service, which made no difference.

  Help, please!

  Well Yes, I tried yesterday (restore to factory wireless settings) does not. I have now restored the mobile to factory settings and I'm relieved to say that the BIS now works just the wifi.  

  Thanks for your advice anyway.

• BlackBerry smartphones HELP! Please, I beg you! my phone cannot download applications

  Everything worked and now whenever I try to download an app, it starts to download and then he said: "there is a mistake... ect..". I don't even have facebook app and I could download games but they are not lance upward when I click on them! Please someone help me because I really need some apps! PS I am a user of Torch 9800

  Resolved, I went to my operator and asked to have my phone wiped and installed each unique certificate and the thing again. Everything works perfectly now!

• BlackBerry Smartphones help Urgent please

  I have a BB Torch 9800 OS V.6.0 which I was happy with since he in 2011 but I recently downloaded the latest version of the PC software on my desktop for windos XP.

  The last indicicated of version V.7.0 I downloaded and connected my torch to the PC with the cable of data required.

  Since then, my phone has crashed once the software update has been installed and now I am unable to use the phone for any other purpose other than to make a simple phone call. MyBattery does not last a few hours and the hourglass keeps popping up that is more fustrationg.

  Virgin Media have gently tried to help me with all the resets, destruction etc and no success at all. I am so disappointed by the loss of my Mobile I never want too be an another BB again.

  It's my last chance to redeem any sort of satisfaction to recover my phone tORCH 9800.

  Help

  Decommissioning of the BONE...

  __________________________________________________________________________________________

  Hello

  the best way to level or decommissioning is google your model BB

  and download the most recent available o/s.

  It should not be your provider, you can use the o/s of any carrier you like.

  -install the DM and the operating systems on your PC

  -Download BBsak and install on your PC

  -backup your BB twice using DM, in case one of them is corrupted.

  -Start BBsak and choose 'Clear the unit', wait until you get the error 507

  -go to my computer - local disk C - program files - common files - Research In Motion-

  Apploader and delete Vendor XML

  -Double-click Loader and just install the new operating system

  -Once her fact, reboot the BB, then using DM to restore your back up

  -fact!

  VIA | icedgorilla

  http://supportforums.BlackBerry.com/T5/BlackBerry-bold/downgrading-to-OS-5/m-p/2510783#M153753

  __________________________________________________________________________________________

  Hi sharkbait1

  Regarding the decommissioning of the OS, you can try these simple steps:

  1. Locate and download the OS you want to leave here, BlackBerry software download Site

  • (Make sure you download for the same model you have)

  2. double-click on the file downloaded to install it on your PC

  3. download and install the latest version of BlackBerry desktop by BlackBerry desktop software software

  • Then using software office perform your full backup of your device.

  4. search for your C: drive for any file Vendor.xml and delete them, there may be one or two vendor.xml (on your PC, change your records option to show hidden files / folders):

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research in Motion\BlackBerry\Loader XML

  5. go into C:\Program Files Research In Motion\AppLoader. (For Vista or Windows 7 64-bit, the path will be C: > Program Files x 86 > common files > Research In Motion > AppLoader) double-click on Loader.exe.

  Downgarde will continue then after Installation of the new OS restore your backup using BlackBerry desktop

  Software.

  _______________________________________

  As you have already downloaded the OS pack then you can skip steps # 1 and continue with the rest. But please note don't install multiple OS pack on your PC, if you have any other pack OS install in another PC so you use then uninstall it.

  VIA | prince2012

  http://supportforums.BlackBerry.com/T5/BlackBerry-bold/downgrading-to-OS-5/m-p/2510783#M153753

  __________________________________________________________________________________________

• BlackBerry smartphones HELP! Ball control and keys doesn't work does not correctly!

  I have the curve 8330 and when I put in my unlock code and press the trackball, it acts as if im entering additional keys. When I finally get into the phone and try to press on the trackball, in its action, as if I am pressing the asterisk key. It does not correctly read the keys and is to register them as another key! Help pleaaase!

  This looks like what I've seen several times on a device with moisture damage.

  Even sitting on a countertop bath during a hot steamy shower or bath can cause problems with keyboard and trackball up to this JUST-withered.

  Really, it is more common than you think.

  1 the battery immediately! Do not turn on your BlackBerry device.

  2. allow the device to dry in a warm, dry place for 3 to 5 days * (see below)

  3. DO NOT "check it every day" by placing the battery in. Leave what would to dry completely. It takes time. Replacing the battery to check it can damage only (humidity + power = disaster).

  3. If the unit is hot after the drying period, let it cool to room temperature before placing the battery in the.

  * Suggestions on your BlackBerry in a warm dry place (open, with battery):

  • Place the BB in a container of dry uncooked rice, and then you can also place it in one of the locations mentioned below.
  • On top of all heat dry emitting electronic components: TV or CRT, LCD, TV cable box / Satellite or plasma monitor
  • On the dashboard of your car on a day sunny

• BlackBerry smartphones HELP! Forgotten password and secret question answer!

  I forgot my password and secret answer to my account ID Blackberry. On my phone, he said that, if you forgot your password and your secret answer to your blackberry ID I have to go online and reset my password and secret my answer, but put it back online, there only one option is to reset your password and by doing this I need to write in my secret answer to my question that I forgot. All solutions?

  To reset a forgotten password, you need your secret answer. Period. If you forgot the secret answer, you will not reset the password to your BlackBerry ID. You will need to create a BlackBerry ID and try again. There is no way around that, it's a part of the security of a BlackBerry phone.

  Sorry I can't be more positive. See you soon.

• BlackBerry smartphones help me please

  Blackberry app world asks for more 2 update my bb I'd and ave tried everything ideas all 1 ideas, any help would be appreciated

  Follow this thread... This might help
  http://supportforums.BlackBerry.com/T5/BlackBerry-Curve/upgrade-BlackBerryID-message/TD-p/2595185

• BlackBerry Smartphones to see limited emails and phone numbers

  It's the second time this has happen to me and don't know what I did to correct, caused much less. I see a limited number of emails even though I have others, as when you look at the last phone numbers I asked or received, I do not see everything now.

  I see that perhaps the past 12 emails received and sent, were like yesterday, I could scroll and see more than two weeks of work.

  Hope someone can send me in the right direction.

  Low Memory, probably.

  First thing? Check the file without Options > Status, what is the number to the free file?
  Now, remove the battery from your device, hold a minute, replace, and restart. What is the free file now?

  Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

  And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

  Other links to read:
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

• BlackBerry smartphones HELP! In Pakistan and my BB to useless world edition

  Currently in Pakistan with a useless Edition BB world.  Number of Verizon global support 00-800-120-01 will not connect.  Am unable to change the network selection (manage connections) from automatic to manual in order to search for a network.  Global card SIM is installed.  See network (MOBILINK).  Can't scream and the * beep * browser doesn't connect either.  Co-workers unit works fine and the connection.  I note that its system is reading GPRS and mine is GSM. Any help would be greatly appreciated... quickly!

  Thank you/SWO

  Verizon has helped me.  Thank you very much.  I appreciate the assist.

• BlackBerry Smartphones BB9900 not receive calls and phone locked on the previous disconneted display screen

  When I press the phone icon in the previous screen "disconnected" appears. I can't access the keypad to make a call. I am also unable to receive calls (the telephone does not ring) even if I receive a text message indicating that I missed a call

  Always start with a battery pull when things do not work correctly with your phone.  Remove the battery while your phone is on, then replace it.

  Let us know if that does the trick.

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• BlackBerry Smartphones BB Curve 8520 (call and network problems)

  Hello

  Recently, my BB Curve 8520 got damaged by water & with immediate support from a local vendor, it got fixed.

  Just after 2 days, it has some issues of appeal & off-grid chess. To validate the question with the handset, I checked the SIM card even with other mobile & it worked perfectly.

  Now,.

  Should I go to an authorized service center to solve this problem?

  (If Yes, then please suggest a BB in Vadodara official service center.)

  OR

  Do we not have an easy solution?

  Thank you

  Kailash-

  Hi shahi_kailash

  Welcome to the Forums of the BlackBerry Support

  Check here and locate the authorized Service Center near you, service centers for the BlackBerry Smartphones in India . But FYI as much as I know they will fix all the water damage to devices.

  You can contact any local Mobile repair shop and see what they can offer. But more often in a water damage repair BlackBerry smartphone will cost a lot and you can't guarantee that it will work perfectly over a long period, you may experience the same problem right now or a new. So I think better to buy a new device or an opportunity instead of this unit damaged by the water.

• BlackBerry smartphones I want my BBM back! BBM contacts switched between two phones I own, my wife and me

  Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?

  I tried to remove and reinstall applications, same old contacts...

  Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.

  Hello and welcome to the community!

  Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.

  But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.

  Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.

  Here's what you need to do:

  1. Decide which of the two devices will retain the existing BBID
  2. Manually clean the BBM contacts to reflect only what desires this device
  3. On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
     • See the link in my sig auto on this post for instructions to complete backup
  4. Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  5. Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)

  Good luck!

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.