Guarantee problem - refund offered, never received!

Event ID: E61530827

In July (!) I returned my product under warranty, after that he failed. I was told later by the Sony support my product would not be repaired or exchanged and that I would receive a refund of $199.99. I followed all the instructions given to me and have not yet received my refund 5 months later.

Since this time I have called several times the support always gave very little information and said my question was given to a Manager or another Department for evaluation and I should be contacted quickly. I have never been contacted! This is getting ridiculous.

Where is my refund?

I used to buy Sony products because they were of high quality and has been very supportive. Now, I'll probably never buy another Sony product after an experience of this service the customer. My speakers has failed after only 2 days of use and the customer support has been a nightmare. If I came back just the item to Amazon rather than deal with the support of security through Sony I got my money back immediately and saved lot of time. I need some answers.


Tags: Customer Relations

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