Hardware swap does not resolve crashing...

Hello, I have an iPhone 5s which has experienced a wide range of weird questions (for example, does not have a charge, hangs way random, often insensitive to the buttons/touch, drops calls, etc...)

I took it to the Genius Bar several times. We did a restore from iTunes > restore from iCloud > replacing the screen > DFU reset, none resolved the problems.

The Genius Bar gave me a brand new iPhone 5 s. I did a "restore to iCloud", but I have to reconnect to iCloud for contacts, notes and photos. The problems will occur again.

Any idea what's going on? The iPhone is not used for anything else complicated, barely any extra apps beyond those preinstalled with iOS 9. I think it is extremely unlikely that I received two failures, but I hope I'm wrong...

Thank you!

prohnc wrote:

I think it is extremely unlikely that I received two duds...

I agree with you.  So let's look elsewhere for the source of the problem.

prohnc wrote:

The iPhone... has barely any extra apps beyond those pre-installed...

That's good, because it means that you won't find in very many places for the source of your problem.  One or more of these applications can be very suspicious.  If they are very commonly used apps for iPhone by many people, they are probably fine.  If this is not the case, consider keeping their (and their data) on your iPhone and see if it helps.

Also check the settings > general > storage & use iCloud > manage storage (under storage, iCloud no) and make sure that you have a minimum of 10% of the total free storage of your device.

Tags: iPhone

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