have 2 ipads - mail works on one, but not others

My BT internet account sends and receives on my iMac and my iPad 1 but all I get on my wife 2 iPad is 'unable to send mail. "The user name or password * @btinternet.com is incorrect.  I use the same details and password for all 3.  Any help would be welcome.  IPad problem is a modelMD794B/M with IOS installed 9.3.1.

< email published by host >

Have you tried to delete the account and add it back? btinternet.com must be set as follows (replace [email protected] with your email address):

  • Incoming mail server

  • Account type: IMAP
  • Username: [email protected]
  • Host name of the server: mail.btinternet.com
  • Server port: 993
  • Authentication: password
  • SSL/TLS: Yes
  • Outgoing e-mail server

  • Username: [email protected]
  • Host name of the server: mail.btinternet.com
  • Server port: 465
  • Authentication: password
  • SSL/TLS: Yes

Tags: iPad

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