have the message ' door is open '.

My printer says "remove paper jam and move forward." My message pop up on my computer the printer says "door is open" and close. There is no paper jam and the door is not open.

I tried everything I read here about jams paper, but nothing works. Should I uninstall printer and reinstall? Or, should I just called HP service people?

Thanks for your help!

If the printer is only a few months, I'd call 1-800-HPINVENt HP support.  This should be covered by warranty.

Kind regards

Bob Headrick, MS MVP printing/imaging

Tags: HP Printers

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