Headphone jack to desktop computer HP Envy does not

Whenever I plug a headphone into the socket headphones on top of my desktop HP Envy computer the computer will not recognize that anythings were connected. I looked at setting sound and all that value by default, but nothing shows that the headphones are connected. Yes they are plugged in all the way and the headset works with other devices.

Computer model: http://www.shopping.hp.com/en_US/home-office/-/products/Desktops/HP-ENVY/E9G99AV?HP-ENVY-700-210xt-D...

Hello Vesrox,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more. I understand that the headphone jack on the top of your computer is not recognizing what is connected, and I'd be happy to help you! To start, I have to ask you a few questions:

  • What is product and model number from your desktop?
  • What version of Windows you have installed on your computer?
  • Are you able to produce sound from the headphone jack on the back of the computer?
  • Has your computer finished all his important updates from Windows?
  • Have you updated your drivers from HP the HP SupportWizard?
  • Is this a recent or current program?
  • You are able to recognize USB devices on top of your computer, where the plug headphones on it?

In the meantime, I recommend that you follow this document on the no sound on speakers (Windows 8). This should help to produce a sound of the headphonejack on the top of your desktop.

Please re-post with the results of your troubleshooting, as well as the information requested above. I look forward to your reply!

Concerning

Tags: HP Desktops

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