Headset microphone does not

I recently bought a Logitech (simple Jack headset) h151, but it will not be recognized by the computer (has a combo Jack). IM using windows 8.1 and I'm not sure how to solve this problem. I checked all the other posts, but none of them does not seem to work. When I look in the devices audio Windows recognizes that it is a communication device, but I can't connect the microphone. PLS HELP.

Hello Dean,

Thanks for posting your question on the Microsoft community.

Thank you for details on the question and your efforts to resolve.

This problem may occur because of driver helmet corrupted or settings.

I suggest you run the hardware and devices Troubleshooter and check if that helps. Please follow these steps:

a. press Windows + C keys and click on Search.
b. type Troubleshooting in the search box, click on it in the search results.
c. click 'show all' and then click 'hardware and devices'.
d. click on 'Next' and follow the on-screen instructions.

Please also update the audio drivers from the computer manufacturer's website and check the issue.

Additional information:
http://support.Logitech.com/en_US/article/microphone-on-Logitech-stereo-headset-H151-is-not-working?product=a0qi0000008sj5gAAA

http://support.Logitech.com/en_US/article/no-sound-coming-from-Logitech-stereo-headset-H151?product=a0qi0000008sj5gAAA

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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