Hello, I had paid for the creative but not access, with Juliette deroche sister cloud account, thank you

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• Hello! I paid for the subscription, but when I tried to install Photoshop Creative Cloud, it does not recognize my subscription.

  A few days ago, my Photoshop trial ended. So, I paid for annual subscription which includes Photoshop and Lightroom.

  The payment is completed, as shown in the email Adobe sent me. (I used the same email I used to log cloud creative).

  I open the Photoshop application again and clicked the licenced software. But he says that he has a subscription.

  What should I do?

  Thank you. We hope to get answers quickly. I need it quickly

  Ellisya

  < < personal information deleted by MOD > >

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay f

  Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay for it.

  Aileen,

  Please see suggestions here: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Kind regards

  Guinot

• I paid for the product, but it is still a demo! And I've paid twice!

  I paid for the product, but it is still a demo! And I've paid twice!

  [moderate]

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• paid for the subscription, but Muse CC does not work, he asks me the serial number

  paid for the subscription, but Muse CC does not work, he asks me the serial number, any help?

  Hello

  Depending on your operating system, please try the following steps

  Windows

  • Click on the start"" menu. Select "All programs" and then "accessories."
  • Right click on "Notepad" and select "run as Administrator"
  • Click "Continue" on the "Windows needs your permission" dialog box
  • When Notepad opens, click file, and then select open
  • In the file name field, type the following text:
  • C:\Windows\System32\Drivers\etc\hosts
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • From the menu, select 'file', 'save' after changing
  • Restart the Muse

  Macintosh

  • Click the "Finder". Select the folder "Applications".
  • Open the "Utilities" folder and select "Terminal".
  • Type the following command:
  • sudo nano/etc/hosts
  • Enter the password associated with the user of the OS when prompted
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • Press CTRL + o to save the file
  • Press Ctrl + x to close the file
  • Restart the Muse

  Let me know the result

• I paid for the product, but I don't have a serial number

  I paid for the product, but I don't have a serial number. What should I do?

  Hi Lynnslf38,

  Please see the help document following on "how to find the serial number of product purchased Adobe."

  http://helpx.Adobe.com/x-productkb/global/find-serial-number.html

  I hope this helps.

  Please let me know if you have any other questions.

  Kind regards

  Sumit Singh

• I paid for the AE, but I still can't use it?

  I paid for AE yesterday, but I still can't use my software

  Help, please.

  Yun He

  you meet the specifications (in particular, you have a 64-bit operating system)? System requirements | After Effects

• I've already paid for the subscription, but still cannot use anything

  I have already purchased a monthly subscription for first CC 2015, but I still can't use, each time when I opened first, I'll be warning: can not find any subscription FRO this Adobe ID, you can buy a new subscription...

  I have received emails confirming that I paid, and my email address has been confirmed as well, so why this error occurs again? Please tell me how to solve the problem, thank you!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I've already paid for the subscription, but now want to create pdf files

  I paid for one month subscription Adobe to create pdf files.

  But every time I have to try and create a pdf file, the screen will return to the payment page.

  My subscription has been recognized? How should I proceed?

  Hi hamishwm,

  Have you received your verification email and click the link in that email to verify your account? If you have not received this e-mail in your main Inbox, check your Junk folder please.

  If you have checked and still get the Subscribe page, it is likely that you just didn't connect to the service again. Go to http://cloud.acrobat.com and sign in with your Adobe ID and password. Once you have logged in, you should be able to convert files!

  Please let us know how it goes.

  Best,

  Sara

• 'The trial has expirΘ' even if I paid for the creative cloud?

  Hello

  
  I have already paid the creative cloud (and make every month). Is whay saying that my trial has expired and asking me to put the licensed software?

  Hi PrincessJasmine1,

  I would ask you please click THIS SOFTWARE LICENSE. the option to connect to the next screen. Please sign, and the subscription must be activated.

  Kind regards

  Michael Sharma

• Software works for the administrator, but not for other users.

  I installed the software on a Vista laptop this morning as an administrator.  Software works perfectly under administrator.  When you sign in as a user, the program opens but cannot perform functions due to read/write permissions. It crashes the program.  When you look at the folder where the program and data are stored - this user seems to have all the permissions.
  Because it appears that the user has full rights to the folder where the program is located, is there another place that a setting needs to be adjusted?  Is there something about "inherited" permissions of the user miss them us?
  Can you provide steps for the opening of this user account?

  Hello

  You get the error message? If Yes, what is the full and exact error message?

  Method 1:

  I suggest you to follow these steps and check if it works:

  a. right click on the program.

  b. click on run as administrator.

  Method 2:

  See the article and check if that helps.

  What to know before applying permissions to a file or folder

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-know-before-applying-permissions-to-a-file-or-folder

• paid for the service and cannot access services?

  Want this service that I paid for quickly because I need it for business! Please call me immediately to remedy this situation. [Mod edit: Please include any personal and private information in a public post.] [Thanks!]

  Do not appreciate the 'sheep' next to my name! Fix it up, or I will sue for breach of contract yourcompany.

• I see the files but not access - advice please

  Had some problems of research of file here, would like some advice

  I'm running 2 external hard drive as time machine backups. For some reason, I needed to restore a dropbox folder, I was disconnected.

  I connect hard drive backup 1, and he died. Not a big deal I have same backups on another external hard drive.

  I connect hard drive 2. As I browse the oldest backup, I can see the whole dropbox folder, I need to restore, so all should be good. But as a Time Machine drive, he go right ahead and begins the next backup, and then delete the files very I need, because they are the oldest saved...

  If I look now into the oldest backup Time Machine, the special dropbox folder is empty, but if I search the finder for example ".psd", I can see all the files, I need, but I can't access it. I can see when they are created and how big they are, but that's all, the file itself does not appear to be any reference to it.

  Someone else had this problem and can give me guidance? As a work of related files, I am very eager to get it sorted, so spending on recovery software are definitely on the cards. I have run it through disk drill but it says it can't find all deleted files...

  Would be very grateful for any help or advice

  But as a Time Machine drive, he go right ahead and begins the next backup, and then delete the files very I need, because they are the oldest saved...

  It's that I read, very bad news.

  You should always turn off Time Machine when you're looking for old backup files.

  TM will delete the dropbox because he is no longer on the Mac. Especially if you upgraded the operating system between when you made the backup, and now that you are trying to recover the files.

  The box did not get uploaded to cloud somewhere?

  Unfortunately when files or folders are removed in TM, you can retrieve them. There is no trash as part of mode TM works so he will remove the files forever and recovery is extremely likely.

  If I search the finder for example ".psd", I can see all the files I need, but I can't access it

  TM index can always refer to the file, but it disappeared.

  Did you try just retrieve the dropbox and see what happens?

• R7000: Smartphones connect to WiFi and can navigate using the browsers, but not Internet with applications

  Hi all,

  I just installed my new router WiFi R7000 and I feel some strange problems.

  My WiFi configuration consists of two WiFi networks, one on the 2.4 GHz frequency and the other on the frequency of 5 GHz.

  I have connected my two smartphones successfully to these two networks. The strange thing is that if I use all browsers, I am able to navigate, while if I run the application apps such as Google, Facebook, and LinkedIn, they are unable to get access to the Internet.

  I have the latest firmware installed (V1.0.6.28_1.1.83) and tried a hard reset and reconfiguration.

  This thing happened to someone?

  Thanks in advance

  I found the solution here http://forum.xda-developers.com/showthread.php?t=2177378

  I had to reduce the MTU to 1300 and now all seems fine

• Y at - it a recent update 6 Lightroom? Can't find the download? Not on CC, use of stand alone. Thank you

  Cannot find a link for the most recent update of Lightroom 6. Someone at - it a link? Not on the CC of stand-alone use.

  Thaks

  Hello

  Yes, the latest version is 6.4 However, Setup is the same for CC2015.4 and 6.4, which can be downloaded here: keeping up-to-date for Lightroom

  Kind regards

  Claes