Help automated attendant

Hello

I'm trying to set up a function of AA for a company with the following message:

"Welcome to XXX company, if you know the extension of the person, please enter now. If not, please press 1 for... »

But the problem is when the key to the appellant in the extension number of the person he wanted to join, the call is sent directly to the mailbox of the user. How can I allow that it be sent to the phone of the person instead?

For each Subscriber to ensure that the transfer rule is enabled on the "call transfer" page for this user in the SA - by default, users are created with this set to the game of "no, send directly to subscribers of wishes". You can change this on a per user basis in the SA or for anyone using BulkEdit found in the depot of tools on your desktop. You can also configure your subscriber or models that you use to create users to be installed for this option by default.

Tags: Cisco Support

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