Help for seniors (strikes again)...! ?

In October last year I bought the PC Cleaner (which had been recommended by Microsoft), and it is automatically downloaded on my pc.  Last week, I noticed on their ad. page that they had a new tool for the problems with the e-mails... so I tried to download it thinking it was and the attachment for the program that I already had, but there is not... he wiped the pc cleaner that I already had and downloaded a completely new program, I neither wanted or needed... then he demanded payment... I lost the program that I had already paid for but PC Cleaner now requires that I also pay for the new one AND it wont let me unistall it from my pc, whenever I try to uninstall a bypasses ad my uninstall the screen practically holding me hostage... and I can not change... it looks as if its been locked in my PC when they downloaded the program... I sent an email explaining this and everything I got was an announcement telling me that it's at a discount price... Y at - there anyone out there that help me get rid of this program on my pc... for good!      Thanl you... M

Hello

1 did you receive an error message when you try to uninstall the program?

I suggest you to follow the links and check out them.

How to solve problems when you install or uninstall programs on a Windows computer

http://support.Microsoft.com/kb/2438651

See also:

Troubleshoot installing or uninstalling programs

http://Windows.Microsoft.com/en-us/Windows-Vista/Troubleshoot-installing-or-uninstalling-programs

Tags: Windows

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