Help! I am totally, completely screwed upward a TX brand new!

Ok.  I have an old Tungsten E, synchronized with my office.  I've got some software of third party on it.  I bought a new brilliant TX and had today.  I saved the entire record of the Palm and applications data folder on my IMac G5 (Mac OS 10.4.11) thoughtfully.  I followed closely the starting instructions, the software installed and hot-synced with data from my old tungsten e.  It has also installed all software, including the old version of Calc, of all things, on my new TX.  It reset all buttons down and destroyed the photo looks a thing.  So I tried to remove anything on the handheld which do not belong.  I've also restored the old records of palm and got rid of all the. PRC files.  Then I tried to make an another hot-synch, but when I try to hotsync, the machine stops, restarts and asks me to reset the location, date and time.  It seems that I don't have any position of hotsync.  I seem to have completely screwed up your handheld.  Is it possible to reset to how it was when it came from the factory?  What should I do?

Thank you.

Kathryn Z

Hello and welcome to the Community Forums of Palm.

Your TX would have received a combination of 1) application of incompatible third party of your old T/E and 2) a T/E system file that plays well with the TX.

As a general rule, the way to solve these problems is to go into your office files and simply rename the folder "backup" on your device.  That's where all the 3rd party apps and system/preference files are stored. After this is done, you can Hotsync your regular back of PIM data (contacts, calendar, etc.) and selectively reinstall only the third party apps you want.

Problem is here, I can't tell you where it is on your computer cuz I'm not Mac.   But the resolution is basically the same procedure is covered by Palm knowledge base Article, and it seems to include guidance on where to find the folder user on Mac as well:

http://tinyurl.com/24wwzw

Good luck with your new TX, let us know if that helps.

Message relates to: None

Tags: HP Tablets

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