Help is not open! A proxy issue

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• Captivate 7 [F1] help does not open

  Captivate 7 (verified network connection), when selecting Help / [F1] nothing happens and the help does not open. Any suggestions?

  Hello

  You may have turned off help?

  Open Windows Explorer (assuming you're on PC) and locate the Adobe Help file. I found mine here:

  C:\Program Files (x 86) \Adobe\Adobe help

  Within this folder should be the executable file for help. For me, it was named Adobe Help.exe

  Throw this file.

  See you soon... Rick

• my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  You may have installed one or more variants of the malware "VSearch' ad-injection. Please back up all data, and then take the steps below to disable it.

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

  Malware is constantly evolving to work around defenses against it. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Step 1

  VSearch malware tries to hide by varying names of the files it installs. It regenerates itself also if you try to remove it when it is run. To remove it, you must first start in safe mode temporarily disable the malware.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for other instructions.

  Step 2

  When running in safe mode, load the web page and then triple - click on the line below to select. Copy the text to the Clipboard by pressing Control-C key combination:

  /Library/LaunchDaemons

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

  A folder named "LaunchDaemons" can open. If this is the case, press the combination of keys command-2 to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same date of change for a few minutes, then they will be grouped together when you sort the folder this way, which makes them easy to identify.

  Step 3

  In the LaunchDaemons folder, there may be one or more files with the name of this form:

  com Apple.something.plist

  When something is a random string, without the letters, different in each case.

  Note that the name consists of four words separated by dots. Typical examples are:

  com Apple.builins.plist

  com Apple.cereng.plist

  com Apple.nysgar.plist

  There may be one or more items with a name of the form:

  com.something.plist

  Yet once something is a random string, without meaning - not necessarily the same as that which appears in one of the other file names.

  These names consist of three words separated by dots. Typical examples are:

  com.semifasciaUpd.plist

  com.ubuiling.plist

  Sometimes there are items (usually not more than one) with the name of this form:

  com.something .net - preferences.plist

  This name consists of four words (the third hyphen) separated by periods. Typical example:

  com.jangly .net - preferences.plist

  Drag all items in the basket. You may be prompted for administrator login password.

  Restart the computer and empty the trash.

  Examples of legitimate files located in the same folder:

  com.apple.FinalCutServer.fcsvr_ldsd.plist

  com Apple.Installer.osmessagetracing.plist

  com Apple.Qmaster.qmasterd.plist

  com Apple.aelwriter.plist

  com Apple.SERVERD.plist

  com Tether.plist

  The first three are clearly not VSearch files because the names do not match the above models. The last three are not easy to distinguish by the name alone, but the modification date will be earlier than the date at which VSearch has been installed, perhaps several years. None of these files will be present in most installations of Mac OS X.

  Do not delete the folder 'LaunchDaemons' or anything else inside, unless you know you have another type of unwanted software and more VSearch. The file is a normal part of Mac OS X. The "demon" refers to a program that starts automatically. This is not inherently bad, but the mechanism is sometimes exploited by hackers for malicious software.

  If you are not sure whether a file is part of the malware, order the contents of the folder by date modified I wrote in step 2, no name. Malicious files will be grouped together. There could be more than one such group, if you attacked more than once. A file dated far in the past is not part of the malware. A folder in date dated Middle an obviously malicious cluster is almost certainly too malicious.

  If the files come back after you remove the, they are replaced by others with similar names, then either you didn't start in safe mode or you do not have all the. Return to step 1 and try again.

  Step 4

  Reset the home page in each of your browsers, if it has been modified. In Safari, first load the desired home page, then select

  ▹ Safari preferences... ▹ General

  and click on

  Set on the current Page

  If you use Firefox or Chrome web browser, remove the extensions or add-ons that you don't know that you need. When in doubt, remove all of them.

  The malware is now permanently inactivated, as long as you reinstall it never. A few small files will be left behind, but they have no effect, and trying to find all them is more trouble that it's worth.

  Step 5

  The malware lets the web proxy discovery in the network settings. If you know that the setting was already enabled for a reason, skip this step. Otherwise, you should undo the change.

  Open the network pane in system preferences. If there is a padlock icon in the lower left corner of the window, click it and authenticate to unlock the settings. Click the Advanced button, and then select Proxies in the sheet that drops down. Uncheck that Auto Discovery Proxy if it is checked. Click OK, and then apply.

  Step 6

  This step is optional. Open the users and groups in the system preferences and click on the lock icon to unlock the settings. In the list of users, there may be some with random names that have been added by the malware. You can remove these users. If you are not sure whether a user is legitimate, do not delete it.

• HELP & SUPPORT DOES NOT OPEN

  Help & Support does not open. I have the msg "...". a service system does not work. To resolve this problem, start the service named 'help and Support '.

  I can NOT open help and support in order to start the service.
  Can you please help?
  Thank you
  John

  Hello

  ·         Were there recent changes made on the computer before the show?

  To resolve this issue, start the Help and Support Center service and set it to automatic. Follow these steps:

  (a) click Start, run and type Services.msc

  (b) double click on help and Support

  (c) to set the startup type to Automatic

  (d) start the Service

  See also:

  Menu help and bootable media will not open

  http://support.Microsoft.com/kb/555329

  Registry warning

  To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/)

  How to back up and restore the registry in Windows

• my computer java poster, but it does not open help

  trying to play pogo games, but it says I have to load java I did but when I look in programs it does not open

  Hi Alandes,

  Thanks for giving an opportunity to help you with your issue of Windows to Microsoft Community.

  From your post, it seems that you are facing problem with Pogo about Java games.

  Quick questions:

  1. is the issue limited to Pogo site and their games?

  2. what exactly is the problem you face? What is the full error message?

  3. what web browser do you use to play Pogo games?

  If you use Internet Explorer to play games on Pogo site then please refer to this link and see if the problem is resolved.

  The problems of games online using Internet Explorer

  http://support.Microsoft.com/kb/2528246

  Please return to the State of the issue and also with the required information for you help.

• I have firefox on my laptop, somehow it will not open, but said his operation I can use only internet explore & don't want to I want to use firefox pls help

  Firefox has been dwnld. on my laptop. somehow I fall myself. It does not open I cannot use the int Explorer. I don't know how to get firefox to open although it shows the emblem on the computer and said that it s running please help me to recover my firefox page. Thank you

  First try to start Firefox in Safe Mode.

  Open the Task Manager, find the firefox.exe process and end it. Then, launch Firefox in holding down SHIFT on your keyboard.
  Firefox start?

• Firefox does not. Have done all troubleshooting but still does not. It will not open again now. Help please.

  After all the troubleshooting suggestions and also uninstall and reinstall Firefox, it won't always work. First it fades and a "does not" review appeared on the letterhead, with the pointer regarding the timer but nothing did. He was recently working fine for ages and I have not added anything, or deleted, so does not understand why he should stop suddenly work.
  I followed all the troubleshooting tips and disabled the plug ins, also removed a lot of the add - ons, did not always work. Then I uninstalled and re-installed.
  Now, it will still not open. A window pops up saying: he's fallen down and giving me the opportunity to re - start or leave. If I click on start, it only re - start.
  I even started it in SafeMode but which will not open either, it opens for about a minute then just closes.
  Please help, I really want to use any other search engine.

  If you have submitted reports of incidents, so thanks for posting the ID of one or more reports of recent incidents that have a prefix 'bp ':

  • BP-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

  You can find the ID of the status of recent reports of error on the page "help > troubleshooting information" (topic: support).

  • Click on the "All incident reports" button on this page to open the Subject: hangs page and see all incident reports.

  If necessary, you can open on: pages through the address bar.

  See:

  • http://KB.mozillazine.org/Mozilla_Crash_Reporter
  • https://support.Mozilla.org/KB/Mozilla+Crash+Reporter

  If you cannot open Firefox, see:

  • http://KB.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
  • http://KB.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
  • https://developer.Mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

• Google.co.UK does not open because the certificate is not recognized, help

  This connection is Untrusted

  You asked Firefox to connect on www.google.co.uk, but we cannot confirm that your connection is secure.

  Normally, when you try to connect safely, sites will present a reliable identification to prove that you're in the right place. However, the identity of this site cannot be verified.
  What should I do?

  If you normally connect to this site without problems, this error can mean that someone is trying to impersonate the identity of the site, and you should not continue.

  Check the date and time and time zone in clock of your computer: (double) click on the clock icon in the Windows taskbar.

  Find out why the site is not approved, then click on "Technical Details" to expand this section.
  If the certificate is not reliable because no issuer channel was provided (sec_error_unknown_issuer) and then see if you can install the intermediate certificate from another source.

  You can retrieve the certificate and check details such as WHO issued the certificates and the expiration dates of certificates.

  • Click on the link at the bottom of the error page: "I understand the risks".

  Let Firefox recover the certificate: "Add Exception"-> "get certificate".

  • Click on the "view..." button. "and inspect the certificate and the Coachman, who is the issuer of the certificate.

  You can see more details like the intermediate certificates that are used in the details pane.

  If "I understand the risks" is missing, then this page can be opened in a (i) frame and in this case, try the shortcut menu and use "Frame this: Open image in New Tab".

  • Note that some firewall monitors connections (sure) and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the certificate of the Web site.
  • Note that it is not recommended to add a permanent exception in such a case, so only use it to inspect the certificate.

• My Instagram app will not open it keeps saying: "pending". I have tried to delete the app, off my phone and still nothing! Please help thanks

  My Instagram app will not open it keeps saying: "pending". I have tried to delete the app, off my phone and still nothing! Please help thanks

  You said that you tried to delete the app

  If you have not been able to

  Settings - general - storage - Storage - find the app - delete

  Do a forced reboot - after all open applications using the app Chooser - invoked by fast double pressing the home button and drag upwards on each app until it disappears from the screen.

  Meet the sleep/wake and home buttons down until you see the logo  - then release and allow normal start upward

  Then re download the app

• My Firefox browser does not open. It says "cannot load your Firefox profile. It may be missing or inaccessible. "Help, please.

  I'm using Windows 7 OS.
  While browsing using the Firefox web browser, all of a sudden it crashed it.

  I tried to re-open it. But it did not open. I tried to do this several times.

  Then I uninstalled and yet once installed latest version of Firefox.
  It's the same thing.

  Whenever I try o open Firefox, the msg - box says: "your Firefox profile cannot be loaded. It may be missing or inaccessible. »

  Help, please...!

  A likely cause is a problem with the file profiles.ini and the profile marked as the default value = 1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\ < user > < profile > \AppData\Roaming\Mozilla\Firefox\Profiles\.
  • http://KB.mozillazine.org/Profile_folder_-_Firefox

  You can use one of them to make the Creation/use of a new default profile for Firefox:

  • Remove the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose a folder" when you create a new profile to select the location of a lost profile and recover this profile
  • http://KB.mozillazine.org/Profile_Manager
  • https://support.Mozilla.org/KB/managing+profiles
  • http://KB.mozillazine.org/Profile_folder_-_Firefox
  • https://support.Mozilla.org/KB/recovering+important+data+from+an+old+profile

• After you download the update of Firefox 25.0.1 Firefox does not open. Help! Thank you!

  I downloaded the update for 25.0.1 and he ran. Instead of restarting, I stop the laptop (Vista Home SP2, 64-bit).
  When I started the laptop again, I tried to open Firefox, but Norton Internet Security leader Insight could not check the update as a reliable file and did not allow for Firefox open.
  I tried to disable file Insight but got the same results.
  I ran Live Update to update Norton Internet Security and then tried to open Firefox again.
  This time this Norton Internet Security displays a message saying that updater.exe wasn't careful and eliminated.
  When I try to open Firefox, Norton now detects Updater 25.0.0.5046, said he trusted, but Firefox does not open.
  I want to save the history if possible.
  How can I get Firefox to work with recorded history again?
  Thank you!

  Hi iamjayakumars - I was not able to create a new profile, because the Profile Manager does not open. A message from Norton seems "Updater.exe is sure.", but nothing else would happen.
  But - the links you sent were very helpful, and I was able to solve the problem by making a UN-installing and then re - install Firefox:
  1. backup of the profile.
  2. download the installer of Firefox from Mozilla.org with another browser.
  3. un-install Firefox from the control panel (ensuring "Delete my personal Firefox and customizations data" was NOT selected.)
  4 reinstall Firefox.
  Firefox starts successfully with all my old settings and all the tabs I had open the last time it was used appeared as I had hoped.
  Thanks a lot for your help!

• I have downloaded a few you tube vedios. They were not open but are in the dwlhelper folder. I tried to remove them, but could not. Help me remove them.

  I tried to remove them, but could not. Help me remove these files that are not open.

  Hello Emma, try to restart your computer and delete files immediately after. Alternatively, you can use a tool like unlocker to remove the lock and delete files...

• Firefox does not open, and when I try to use the "run", it says that the file has been moved, etc. I use Windows 8 and I can't lose my favorites. Help?

  Firefox has been great to work on my computer for months and then suddenly he could not load pages. So, naturally, I restarted my computer, but when it restarted Firefox does not open. The icon lights for a bit as usual, then it fades and never actually opens. When I try to use the "run" command, I get this error:
  "C:\Program Files\Mozilla Firefox\ refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Make sure that the disc is inserted correctly, or that you are connected to the Internet or your network, and then try again. If it can't be located, the information may have been moved to another location. »
  I also tried the same thing for the file in the x 86 folder, but it gave the same error and I went and looked for the files in the given location and they were there.
  Firefox is not to fall down, so he isn't there an other error message, I can give you.
  The things that I had my favorites are really important, I can not lose those, but I am fine with anything else have to re-installed, etc..
  Help please?

  I've never tried it myself, but the forum has a series of measures for a "clean reinstall" Firefox. Even if you do not delete the record of your personal settings (AKA profile) during this process, a backup of this folder is always a good idea in case something goes wrong.

  Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:

  Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
     • Windows:
       • C:\Program Files\Mozilla Firefox
       • C:\Program Files (x 86) \Mozilla Firefox
     • Mac: Delete Firefox in the Applications folder.
     • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
     1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
     2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

  Please report back to see if this helped you!

• I can not open kat.ph site last 3 months help me please

  I am from Maharashtra in Pune, India
  I can not open the site kat.ph last 3 months

  The reset Firefox feature can solve a lot of problems in restaurant Firefox to its factory default condition while saving your vital information.
  Note: This will make you lose all the Extensions, open Web sites and preferences.

  To reset Firefox, perform the following steps:

  1. Go to Firefox > help > troubleshooting information.
  2. Click on the button 'Reset Firefox'.
  3. Firefox will close and reset. After Firefox is finished, it will display a window with the imported information. Click Finish.
  4. Firefox opens with all the default settings applied.

  Information can be found in the article Firefox Refresh - reset the settings and Add-ons .

  This solve your problems? Please report to us!

• Can not open pictures on my MacBook air need help

  Could not open the photos on my MacBook Air, need help

  What OS do you have? What happens when you try?