Help! My Cp8 crashes everytime I try to copy or reproduce a slide in an open project.

The program will reopen quickly, but then freezes again when I try to reproduce or copy a slide.

Here is the error message I get:

Signature of the problem:

Problem event name: APPCRASH

Application name: AdobeCaptivate.exe

Application version: 8.0.1.242

Application timestamp: 543b9a99

Fault Module name: SYSFER. DLL

Fault Module Version: 12.1.5337.5000

Timestamp of Module error: 5413cb55

Exception code: c0000005

Exception offset: 000000000002f298

OS version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information 1: a707

More information 2: a707f6fa47bda8b1805f199d5e943968

Additional information 3: f756

Additional information 4: f7561eb5f0d6bcc3358bc1b65fc0f0bb

Looks like some sort of bad 'corruption' in the file.

Try:

1 remove all unused items in the library

2 Save as a new file

3. open the new file and see if you can copy/duplicate

If this is not the case, what happens if you select all THE slides and copy?

If no crash, paste all the slides in a blank project of CP file.

Otherwise, you can try to export the project underway in XML format, and then import this code XML into a new project... see what happens and how recover you...

Tags: Adobe Captivate

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