First Pro crashes everytime I try to do anything in a new or already created project. Troubleshooting ideas?

Similar Questions

• Windows 10 first Pro Crash when I try to run it.  I get the following error "the application could not start correctly (0xc0000142).  Click OK to close the application.

  I recently had to create a new disk and install the full version of Windows 10.  I can get all my apps Cloud creative install, but first Pro Crash when I try to run it.  I get the following error "the application could not start correctly (0xc0000142).  Click OK to close the application.  I reinstalled, reformatted the drive one reinstalled Windows 10 from scratch and I still get this error.  Has anyone seen this one?  My setup is below:

  

  Hi PK Gary,.

  I recently had to create a new disk and install the full version of Windows 10.  I can get all my apps Cloud creative install, but first Pro Crash when I try to run it.  I get the following error "the application could not start correctly (0xc0000142).

  Update for Premiere Pro CC 2015 (9.2) for a fix.

  Thank you
  Kevin

• My Premier Pro crashes everytime I try to export?

  My Premier Pro crashes everytime I try to export?

  I have the new macpro and wanted to try a Prime Minister instead of FCP or Avid...

  But so far, it sucks!

  If you have installed the Agency through creative cloud in the last week, then you're probably hit this known issue: http://adobe.ly/1f2EHCg

• Help! My Cp8 crashes everytime I try to copy or reproduce a slide in an open project.

  The program will reopen quickly, but then freezes again when I try to reproduce or copy a slide.

  Here is the error message I get:

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: AdobeCaptivate.exe

  Application version: 8.0.1.242

  Application timestamp: 543b9a99

  Fault Module name: SYSFER. DLL

  Fault Module Version: 12.1.5337.5000

  Timestamp of Module error: 5413cb55

  Exception code: c0000005

  Exception offset: 000000000002f298

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: a707

  More information 2: a707f6fa47bda8b1805f199d5e943968

  Additional information 3: f756

  Additional information 4: f7561eb5f0d6bcc3358bc1b65fc0f0bb

  Looks like some sort of bad 'corruption' in the file.

  Try:

  1 remove all unused items in the library

  2 Save as a new file

  3. open the new file and see if you can copy/duplicate

  If this is not the case, what happens if you select all THE slides and copy?

  If no crash, paste all the slides in a blank project of CP file.

  Otherwise, you can try to export the project underway in XML format, and then import this code XML into a new project... see what happens and how recover you...

• First Pro crashes when importing

  I filed a bug report, a week or two ago, and I have been using all sorts of workarounds to keep the first CC of Pro and Adobe After Effects to work while I am waiting for a solution.  But the first Pro CC seems to be now in a rut.  After Effects works fine now, fingers crossed.
  I run the app and try to import a file and it crashes as soon as I select Import from the context menu.

  As someone suggested, I tried to import other menus and the result is the same

  I have recently installed Windows 10 against my will
  I've recently updated all my Adobe aps, (Premier Pro, After Effects, and many others)
  When I updated Adobe it all my caches mapped on my hard drive of the pc.  I've reconfigured the caches in my external hard drive
  All my work files are on my external hard drive

  Besides as someone suggested, I tried the automatic power off except (worked for a while)
  I also tried another suggestion of people use 'Alt Shift' when I run the first Pro to clear the cache and it seemed to help temporarily
  I tried to restart to see if Windows contribute to the problem, with no luck

  I also tried connecting cloud creative before launching Pro
  Right now I'm at a standstill, I can't do anything

  I've been using CC several years now so I am familiar with the issues, but this last question / problem started about a month, around the same time installed Windows 10

  Please advise!

  
  

  05/08/2016 I think I knew what was going on / what was wrong.
  The latest incident dated 29/07/16 damaged my file, it became corrupted.  It's just frustrating to try to get it back.  PP could not find some of my files that I had imported and I couldn't fix it.
  I therefore decided to create a new project file and start over.  Now PP works again, therefore, the previous files must have been corrupted.  I also noticed that after I re-installed PP he put everything back to default so I had

  1) go to the preferences and uncheck the box for automatic backup
  2) go to preferences and uncheck fast Intel
  And finally to encompass all of the suggestions above I also restarted the PP by holding down the Shift/Alt key.  What I didn't know is when you start PP in this way, it clears the cache but it also resets the default values, so you guessed it, I had to

  (1) PP Sift/Alt pressed start

  2) go to preferences and uncheck the box for automatic backup

  3) go to preferences and uncheck fast Intel
  (4) then restart WITHOUT holding Shift /Alt, Caches have already been deleted in step 1
  Now I'm ready to start building my project once again file, so I decided to try a shortcut:
  I open the corrupted file and copy the timeline and pasted in my new project file: Walla!  I was back in business.  He re-created my old time line and felt that all the files that I had imported
  So I used a few times PP without any problem, but if I don't get an accident, I think I know how to keep it going, by following the steps I have described above.

• First pro crashing while opening projects

  Whenever I try to open a project, I've worked on I get and error and Premiere pro crashes. I found a solution in the form of the removal of my preferences, but I have to do this each time that doesn't seem normal.

  First time using support so I don't know if I need to provide more

  It's the crashreport

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 7.2.1.4

  Application timestamp: 52aed7f3

  Fault Module name: aticfx64.dll

  Fault Module Version: 8.17.10.1230

  Timestamp of Module error: 52540642

  Exception code: c0000005

  Exception offset: 00000000000a1a4e

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 3081

  Additional information 1: 3f3b

  More information 2: 3f3bfa8c58092881edeecad35641e2c4

  3 more information: 7bc3

  Additional information 4: 7bc34bbf1df47809e434a387a1f71c12

  Hello justinB,.

  Welcome to the Forums.

  Go to the location of the aticfx.dll city and place it on your desktop. This file can be the result of improper installation of the graphics driver. Please launch Premier Pro and check if it works.

  Kind regards

  Vinay

• First CC crashes when I try to export

  I have the macbook OS X version 10.8.3 and uses the first Pro CC 7.2.1 version. I made my sequence and I try to export it to put it on youtube. I click on 'Export' and then on 'Media' and then a message pops up saying "Sorry, a serious problem has occurred which requires Adobe Premiere Pro to shut down." and it crashes.

  Hi Matty_Atk,

  Please post on the Adobe forums,

  Please provide the following information:

  1. using any 3rd party plugins?

  2. what was the problem started first?

  and

  Please try following steps:

  1. open Applications > Adobe Media Encoder CC > right-click on the icon of Adobe Media Encoder CC > Info

  Click to select your username and provide permissions to read & write to it.

  2 click on Go for file & type ~/Library > preferences > rename the folder Adobe Media Encoder Adobe.old

  3 rename file Adobe Media Encoder Adobe.old in Documents > Adobe

  4. Please try to create a new admin account and then try to launch Media Encoder into account for the new user.

  Please let us know if it works or not!

  Kind regards

  Sandeep

• First Pro crashing when trying to export

  Hello

  I have problems with Premier Pro completely crashing when I try to export.  He treated several other scenes very well with crashing them but it won't let me export it a scene that has the same parameters as the other scenes.  What should I do?

  Looks like you need to contact the red giant to support with their plug-in.

• First Pro crashes when opening

  OK, it's a strange...

  I have a user that when he opens the premier pro it instantly crashes with an error "Adobe first Pro CC 2015.0 has stopped working" message.

  Only, he came to one user and seems to be linked to his profile, he is on all the machines he tried (all windows 7) I tried his account on my PC this morning with 10 windows and it worked perfectly.

  He is the only user on a network of 800 + user with this problem and all the other Adobe programs open as it should.

  I tried to uninstall and reinstall CC, but still it crashes.

  Can anyone help

  It fixed... First Pro itself had created a folder in users of the network and the user had saved his job there, rename the former premier pro file to .old and reboot first pro work.

• AMD OpenCL (15,200), causing the first pro crashing!

  The new version of OpenCL on the new AMD drivers is the cause Premiere pro to crash when it tries to load in a sequence videos!

  I know because I tried to uninstall the drivers who forced them to work of mercury which was very good however it uses my graphics CPU (which suck) and cause my PC hole trolling. If anyone knows how to disable OpenCL for CCPP or how to make it work with the latest version please tell me immediately!

  Thank you ~ Alex Williams!

  Yes I have and it is disabled. I managed to fix it by disabling the OpenCL mode in my first pro!

• First pro crashes when you move existing ties around chronology

  I get constant crashes when I move clips on my calendar. I can move them and I can rub through. I can double click on it and do all the rest. But if I click and make it crashes without fail.

  I use PPro CC2014 last updated on a MacPro 6.1

  6-core Intel Xeon E5

  Memory: 16 GB

  AMD over-pants D500

  Hi Derek,.

  You have the app installed "Pushbullet" Google Chrome? If so, remove it.

  Thank you

  Kevin

  NOTE: If your question is crashing or freezing when you drag the clips to the timeline, then see this KB doc: first Pro CC 2015 freezes when you drag a clip to the timeline

• First Pro crashes when switching between applications

  Hi all

  I edit with Premiere Pro on a Mac Pro running OS X 10.10.2 cylinder (3.5 GHz 6 - Core Intel Xeon E5, 16 GB 1866 MHz DDR3 ECC, over-pants D500 3072 MB), when I connect the images with Excel, I noticed after some time switching between Excel and Premiere Pro or all the other apps, first Pro STILL crashes with the error serious.

  
  

  Project is very disappointing and frustrating that you need to open the recovery file, creating another file and have to get timecode all over again, lost a lot of time to. Expect First pro to work smoothly on a Mac Pro.

  Anyone have a similar experience or know a solution?

  Thank you

  L

  29/03/2015 07:19:23.457 com.apple.xpc.launchd [1]: (com.adobe.AdobePremierePro.66488 [4527]) Service was released due to the signal: Segfault: 11

  Here is my complete crash report:

  https://www.dropbox.com/s/08igd5s3s6evquv/Adobe%20Premiere%20PRO%20CC.txt?DL=0

  Process: Adobe Premiere Pro CC 2014 [4527]

  Path: / Applications/Adobe Premiere Pro 2014/Adobe Premiere Pro 2014.app/Contents/MacOS/Adobe first Pro 2014 CC CC CC

  ID: com.adobe.AdobePremierePro

  Version: 8.2.0 (8.2.0)

  Code type: X 86-64 (Native)

  Parent process:? [1]

  Responsible for: Adobe Premiere Pro CC 2014 [4527]

  User ID: 501

  Date/time: 07:19:22.403 2015-03-29 + 0100

  OS version: Mac OS X 10.10.2 (14-1514)

  Report Version: 11

  Anonymous UUID: D42F2CB9-98B4-C04E-E594-A17C39AC5324

  Sleep/wake UUID: B58E8A4B-751B-4568-925F-D3E9E1130B43

  Time since started awake: 13000 seconds

  Wake time: 4000 seconds

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000000000000

  Hello world

  I dug deeper reading crash log, and discovered that the reason of my crash is primarily due to the confusion of audio output my mac has as he move from an internal speaker and speaker output and causes the crash. Since I had bought a DAC (digital-to-analog converter) and set the audio output of the DAC first and have no accidents since then. It will be useful.

  L

  ---

  Thread 0 crashed: Dispatch queue: com.apple.main - wire

  0 com.adobe.AudioSupport.framework 0x0000000103d7f8d0 ML::Device:GetNumberOfPhysicalChannels(unsigned_int,_bool) + 80

  1 com.adobe.AudioSupport.framework 0x0000000103d6adb8 ML::CoreAudioHost:PrivateInitDriver(std::basic_string____,_dvacore::utility::SmallBlockAllocator::STLAllocator_ _>_const&) + 712

  2 com.adobe.AudioSupport.framework 0x0000000103d6a18f ML::CoreAudioHost:LoadDriverPrivate(std::basic_string____,_dvacore::utility::SmallBlockAllocator::STLAllocator_ _>_const&,_bool,_bool) + 351

  3 com.adobe.AudioSupport.framework 0x0000000103d6dac1 ML::CoreAudioHost:LoadDriver(std::basic_string____,_dvacore::utility::SmallBlockAllocator::STLAllocator_ _>_const&) + 33

  4 com.adobe.AudioSupport.framework 0x0000000103d7b348 ML::CoreAudioHost::AddDependancy() + 56

• First Pro crashes after you quit - Mac OSX Lion

  Greetings,

  Symptoms:

  I have a behavior coherent crash after quiting Premiere Pro (version 5.5.1 and 5.5.2). The complexity of the project does not seem to matter, and once it crashes, I get the prompt indicating that the application has encountered a serious error and will try to save the project. I then get the usual prompt to send to apple crash report, followed by the crash adobe report a few minutes later (must be why I see "dynamiclinkmanager" at the top for a bit after PP crashes).

  If I reopen it PP, I am prompted with a dialog box asking if I want to the last open project. If I say yes, I'm back in a crash before any active load (unexpected serious error and the will of the app must close) followed by accident yet for apple and adobe reports. Basically, I have a chance to do a project and it spoil when the application is closed.

  I am using an installation from a DVD, but had also tried the web version. I was able to create a project to couple with the web version (trial) and then when I got the DVD, I believe that I used for the update/authenticate, etc. - maybe it's where things went south (everyone is a similar trend?).  I don't think that too many mix the contents with the installation of web, DVD so the steps around how I mixed the two sources is somewhat blurred.

  For reference, I am pasting the online crash report. To reproduce, I just had to open PP, click on no when asked to open the last project of unexpectedly, and then just quit and got the crash. I didn't do anything other that accept the default values for the project in order to try to hit command-Q.

  If I can give you more information to help a repro, please let me know.

  Any help is appreciated and thanks in advance.

  Todd

  < < start crash report > >

  Process: Adobe Premiere Pro CS5.5 [280]

  Path: / Volumes/VOLUME / * / Adobe Premiere Pro CS5.5.app/Contents/MacOS/Adobe Premiere Pro CS5.5

  ID: com.adobe.AdobePremierePro

  Version: 5.5.2 (5.5.2)

  Code type: X 86-64 (Native)

  Parent process: launchd [126]

  Time/date: 2011-12-08 21:42:17.998-0800

  OS version: Mac OS X 10.7.2 (11 C 74)

  Report Version: 9

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_CRASH (SIGABRT)

  Exception codes: 0 x 0000000000000000, 0 x 0000000000000000

  Request for clarification:

  objc [280]: garbage collection is OFF

  terminate called without exception active

  Abort() called

  Post edited by: Jeff Bellune.  Edited for brevity.

  Perhaps due to some of your other installed?

  Given that I started this thread, I had very recently PP5.5.0 working on Lion, even w / my ATI card and it turns quite stable. I need to test more but given that the PP is the only 3rd party something on this installation of the OS and it is inconvenient to change the startup discs when I want to use other applications.

  I ended up doing dmg at each point of restoration during debugging, i.e. after the new installation of OS, then after installation, PP, etc..

  It's a bit easier to go back to the last known good state, if I got in trouble.

  I can also test updates to Adobe, but w / stability given, I (fingers crossed) not sure I want to update something that is not broken. Same w / disk images to speed things up, I'd rather be in the mix. I'll eventually do this, but right now, I enjoy being able to use PP.

  Hope that helps, I'd back things until it works, or bring up the place, make images along the way and see where things break. I'm not sure how invasive is a facility (e.g. it is really all the reversible effects) and without a new installation of the operating system as starting point reliable, I am sometimes wary of some persistent pref/dependence silently screwing things up (for example after uninstall/reinstall, same behaviour). It is a PITA, but so is the major downtime.

  Let me know if I can give you any other details/info.

  BTW, I have not mixed AE w / PP installation, but I intend to. Other major software I want to have on this installation of the OS are Digital Performer, but that will have to be on another image.

  see you soon,

  Todd

• First pro crashes as soon as it starts.

  My setup is win 8.1, 16gnb ram, nvidia 740 m (latst driver installed). I tried to uninstall first and re installed it but no luck. I just want to know if there is a problem with adobe or am I the only one?

  Guys,

  I finally found out what was the matter. Go to the for first pro.exe file location. (usually, this is 'C:\Program Files\Adobe\Adobe Premiere Pro CC'). Right-click on the icon and choose Properties. Then click on the compatibility mode and check on the compatibility for windows 8 WE. HIt apply and restart the first. It will work.

  Have fun.

• I'm trying to import clips in first pro.  Whenever I try, first pro crashes

  First CC Pro v9.0

  My clips come from a Canon XF305, in folders with CIF, XML, MXF and SIF files.  In the past, just the MXF files were imported.  I insist on all records containing elements I want.  When I hit import a screen will appear with a 'serious mistake' that requires Adobe Premiere Pro to stop. "Can anyone help?  Thank you

  Use the Canon XF utility on Monday to make a backup. Then Tuesday to an incremental backup in the backup directory.

  Import clips from the backup using the media browser directory.