Help of blackBerry Smartphones: Media refuses to play.

Similar Questions

• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• Helps remove blackBerry Smartphones 2 way

  I have again on blackberry and need help to solve a problem.

  Page 29 in the BIS 2.5 user guide has that "when you remove a message from a built-in e-mail account, the message is also deleted on your BlackBerry smartphone.

  This does not work for me. It does not work when I delete from the camera, it will then remove the server.  It's my business account, which uses a normal pop3 server / imap type installation. Nothing fancy such as exchange servers.   I just download my server to hosts on outlook 2002 messages, thus erasing them from the server. Please note that I have the choice of using pop3 or imap.  I tried both and it does not in any way delete.

  Verizon says this will only work with BES, but as you can see above, the BIS said it should work.

  Any help would be appreciated.

  Hello and welcome to the Forums of Support BlackBerry.com.

  If you use IMAP and set it up properly, it "should" reconcile your bidirectional deletions, at LEAST since the e-mail server for the BB, and if you delete your your Outlook cuts from the mail server, then it should delete the BB as well. It may not work as smoothly, however.

  On the accounts POP, removing your Outlook will not reconcile with the BB.

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Help plese blackBerry Smartphones

  I just bought a blackberry 8900, I can't phone any 1, it comes up with this anomaly

  Eception exception: application net_rim_bb_messaging_app239 is not interrupted

  can it be fixed?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Desperately need help from blackBerry Smartphones - I can't read my messages PIN.

  I have a Storm 9500 and does not know how to read my PIN messages. I work away from home and so my manual, and for all the google/BlackBerry forum research I did, no one explains how read , only send them.

  My companion with a new curve took my PIN and me by post, and all I get is the envelope in the upper left corner with a growing number, that has got to be the PIN messages, as my email is all set up and working properly (and the number goes down when I delete emails). There must be a together simple procedure, but for the life of me I can't find!

  I called Vodafone who could help, as BlackBerry do not PIN message support! (?)

  I want just the bl * envelopes dy to disappear! Help, please.

  NAT :-(

  ethosb is correct, and if you still have problems that maybe it's because you've hidden your main message folder.  In the home screen, press the BB Menu key and select this option to display everything.  You should then be able to find the folder with the message of PIN code for your friend.

• Error message from blackBerry Smartphones: media being played is of an unsupported format

  I have ringtones voice notes that I recorded with my phone that worked. My ringtones have stopped playing, and I can't read my notes of the voice. When I tried to play media, an error message appears and says: media being played is in a format not supported. I'm almost certain that I did not change parameters. It might be possible because I have kids, but I do not. Help, please

  Carrier: Cricket

  BB 8530 information model

  Version? v.5.0.0.973 (Bundle 1708, platform 4.2.0.463

  Free file 84841754 and no.

  Apps: Polka dot shorts, Flower Frenzy, Aces Traffic Pack classic, Pandora, executioner Kids, Bubblebreaker, memory, maze, ASAP-free, Bezombied free Word Search free, Snake, YPmobile, Alliance of superheroes, The River Test-free, Pac - Man, Mega Tower Assault, The Three Little Pigs, offers kids meals, free crystal balls

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

  If you did the above test, remove the media card and insert again.

• BlackBerry Smartphones Media Player is always auto-start

  I have a Curve 3 G (9330), software package version 6 2426, Media player version 6, storage space is free application 268,1 MB, storage card free media 3.5 GB space on 18.

  Whenever an event occurs on the device, plug in to charge, clear an alert, etc, Media Player starts to read MP3s that I have on the device.  Which setting I'm missing to disable auto-start?  I'd appreciate any help with this annoying and sometimes embarrassing incident.

  I think that I fell on the cause and the solution to my problem.  The software module of the multimedia player wireless sync has been active continuously.  Whenever an event has occurred on the device, it could trigger the function of wireless synchronization and automatically start playing the MP3 files available.  By removing the wireless synchronization module, media player does not start blasting music at the wrong time and in the wrong places.  Because I want to only synchronize with the music on my PC, it's no big deal to move manually the music files (USB) for the storage card from the BlackBerry.

• BlackBerry Smartphones media processor busy

  I use bold9900. No matter when play me music on my phone after awhile as it will restore and when I try to play, it will show media processor busy, this will not stop until I have hard reset on the phone, and also all the alert on my phone for pings and other appliction will be tight, until I do the hard reset. Please what could be the problem?

  Hi josh2tyte

  Welcome to the Forums of the BlackBerry Support

  Most often a battery pull reboot is enough to solve this problem, but... you close application correctly! If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

• BlackBerry Smartphones Media Card can not be read question - tried several 'solutions '.

  This morning I look a some photos on my BlackBerry Pearl 8130 (carrier Verizon) and all of a sudden, when trackballing on a thumbnail and trying to open the photo, it just sort of frozen. She would not open the photo.  After a few seconds, the best hypothesis, I would say that 30 or less, it says "Media Card can not be Read. I went to the Options > Media Card and checked all my settings.

  Map of media Support - > on

  Encryption mode - > no

  -> On mass storage support

  Enable Auto-> guest

  I put the MicroSD card in the card and my laptop and he could read all the files correctly. I put on my C: drive and formatted the card in the phone. The BB gave a successful message and again, could not be Read...  I put the card (with the files back on them) in another bead and it reads the card and thin files.

  This happened only once in the past and the infamous battery pull worked. I tried 10 + times now with my phone and still no luck. Whenever I left the battery longer and longer. I am sure that is not the card, and it is not stuck in mass storage Mode, since I've not directly connected the phone to the computer with the cable from the problem.

  It seemed if strange could be viewing of a file on the card and then all of a sudden stop grateful the card. All the copper in the card slot rods are straight and not bent. The card is a SanDisk 1 GB.

  Any help would be appreciated.

  I think you're right. I had two go wrong in mine, unrelated to the BB.

  Please let us know when you get another, and we can go over the options.

  Please solve this thread and open a new one when you get the card.

  Thank you

• BlackBerry Smartphones Media Player hangs up with 1-2 seconds to go, it recharges

  Help, please.
  I have a relatively new 8130 (Alltel): I have only had it a few weeks - and I'm having this problem. I play a song on media player, it crashes with 2 seconds to go. I force attacker / choose a 2nd song and the phone restarts, when it hits 2 seconds to go mark.

  I tried to use bluetooth / restart no bluetooth, reformat the media card, hard... I reformatted the card support several times, tried several music files (mp3 and wma), drag & drop and a Windows Media Player sync, deleted all my photos, all of the .dat files... I can't stop.

  Media Player was working fine when I got on the phone.  The only 'solution' that I found is to forcably stop the song before this ' moment magic hang ' and pass to another song on my own.  I can't let any song tries to go all the way, or as soon as he gets the second "Go to the end song"; whap, it restarts.

  It's really frustrating. I'm on v4.5.0.127 (because as far as I know that came with the phone.)
  I installed / uninstalled several 3rd party applications since getting the phone (and running on the problem of memory leak). Best I can do is ~ free 8Gig.

  I thought about it, after having to dig a little deeper on the forums.  My problem was the BB do not dig .wma files.  After reformatting the card and placement of nothing but the mp3 files on the phone, it works.

  ... now, I just re - rip my CD catalog...  (it's always something, no?)

• BlackBerry Smartphones Media Manager does not detect the 16 GB Media Card

  I just bought a microSD 16 GB for my Blackberry "BOLD" and the phone itself is concerned, it works very well. I am able to navigate the map using my phone and he wrote that a multimedia card is present.

  The problem I have is with the Desktop Manager of "Media Manager". I want to be able to transfer/encode music and videos on my new media card, but it does not appear in the list. I tried upgrading to the latest version (4.7) and still nothing. The only thing that appears in the "My devices" list is the built-in 1 GB memory of the device.

  I called Rogers for technical support, but they do not support the Media Manager.

  Any help would be greatly appreciated.

  Thank you!

  Brendan

  Please read the link

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11883&sliceId=1&docTy...

• BlackBerry Smartphones media options are not available

  I've upgraded to version 6 of the desktop software and now I can't see all of the photos I have in my blackberry. When I click on the images, I get the following:

  

  I don't get the legs that are supposed to show by saying "device images" or "computer". I didn't have this problem with version 5 of the software. I have 'mass storage' put on the market. The photos are not in the internal memory a media card. I tried to access the images through "my computer", but the reader that appears for blackberry says 'insert disk '. I read a Ko that describes this symptom but it only apply if the device showed 0001 or 8001 in Device Manager. Show you mine 8004. Can anyone help?

  Thanks to Thomas that responded to the questionnaire. Fortunately, I managed to solve this problem last night. Before your post, I also tried dm6 uninstall & reinstall except to take out the battery & disable the firewall. That did not work. I tried to install dm5 since that worked before and that no longer works.  What worked was a fix by blackberry. Although it requires you to ensure that your blackberry says 0001 or 8001 in windows 'Device Manager' mine says 8004. I tried anyway since I didn't have much to lose at this stage and it worked.

  I would switch to dm6, once again, but I don't want to take the risk now that I have it working. Maybe in the future. The link at the bottom of my post contains the fix for this problem. As I said your blackberry does not necessarily mean 0001 or 8001. Give it a try the next time you have this problem. Although he said that you need version 4 and 5 DM I guess that it will work with dm6.

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB19717

• BlackBerry Smartphones Media Card Format fail on several good maps

  I did a little digging, trying to find a solution to my problem before I posted, but most of the positions in the vein of a Media Card not recognized/not possible to format off trail 'is your SD card bad?' with no further response. Here is where I am:

  My phone: Blackberry Curve 8330

  My carrier: Verizon

  My OS: v4.5.0.175

  My problem:

  2 GB media card has been used in the phone since purchase in July ' 08. Since 2 weeks, bed phone is no longer media card. Media card is recognized by phone (which means the phone detects whether or not the card is present). Error message 'Media card can not be read. Check that the memory card is formatted. "Failure to put in shape via phone immediately. When you connect to the computer via the USB port (with mass storage permit), Blackberry device is recognized, but no media card is present. A gray (i) drive appears in my computer, but is inaccessible and cannot be checked or formatted (error message; "Please insert a disk into the drive I :).

  Attempts at solutions:

  Used 3 different media cards: 2 GB Sony 2 GB PNY, 8 GB. Each of the cards tested via a SD adapter and play properly in my computer: can move files to/from, checkdisk and reformat. Have all PC formatted. Each card gives the same error 'Media Card... formatted"as shown above. Hard reset (battery pull) has no effect. Have removed battery for 48 hours (in which case there was stubborn capacitors, or something like that). Support storage of mass and the Media Card encryption or powered off, remove and reinserted card with each parameter not changed, no effect (I can give you a list of all of this, but you get the idea. I'm decently thorough). Rolled back the OS to the previous version (via Desktop Manager), problem still exists. Re-upgrade to the current version, without change.

  To sum up, the phone works very well, but media card can thus not be there. It is not the credit cards, and I don't think it's the software, because I changed the OS from top to bottom, so I guess that maybe material. I would be grateful for all suggestions, and if you need any additional information, I will do my best to provide.

  -SanityDeleted

  Hi and welcome to the Forums!

  Excellent diagnosis! Play well!

  Unfortunately, your data, the only thing I can conclude is a problem with the hardware of the BB itself. You have done everything that I can think of to determine the root cause, and everything points to the material BB. Since you're out of warranty, if you purchased an extended service agreement, you can study the use of this. Otherwise, I'm sure that your carrier will recommend replacement - at a price (for you).

  Best!

• Help for blackBerry Smartphones need put an app purchased on my 9930

  I own a 9930 and recently had to replace it with a new one (broken screen).  I bought for an app through AppWorld I installed on my previous phone and I now want to put on my new phone.  App World is to acknowledge that I bought and have the app, but it just won't let me install it on my new phone.  Help, please!  Thank you!

  OK, I checked the specifications of storage, and there is no storage media present, only integrated media on my phone card.

  I also followed the steps in your second link, to check for a policy.  The only thing showing is one of the (not my only primary) e-mail addresses that I've implemented on this phone.

  Then I went into the phone application permissions section and looked at the type of resource, that has been set to "Application Storage"; I changed the setting to 'Memory', and then tried to repoen the app and it worked.   I went back and reset the resource type to "Application Storage" and attempted to reopen the app and it worked again.  Apparently, the problem has been resolved.

  I really appreciate your help.