BlackBerry Smartphones media options are not available

I've upgraded to version 6 of the desktop software and now I can't see all of the photos I have in my blackberry. When I click on the images, I get the following:

I don't get the legs that are supposed to show by saying "device images" or "computer". I didn't have this problem with version 5 of the software. I have 'mass storage' put on the market. The photos are not in the internal memory a media card. I tried to access the images through "my computer", but the reader that appears for blackberry says 'insert disk '. I read a Ko that describes this symptom but it only apply if the device showed 0001 or 8001 in Device Manager. Show you mine 8004. Can anyone help?

Thanks to Thomas that responded to the questionnaire. Fortunately, I managed to solve this problem last night. Before your post, I also tried dm6 uninstall & reinstall except to take out the battery & disable the firewall. That did not work. I tried to install dm5 since that worked before and that no longer works.  What worked was a fix by blackberry. Although it requires you to ensure that your blackberry says 0001 or 8001 in windows 'Device Manager' mine says 8004. I tried anyway since I didn't have much to lose at this stage and it worked.

I would switch to dm6, once again, but I don't want to take the risk now that I have it working. Maybe in the future. The link at the bottom of my post contains the fix for this problem. As I said your blackberry does not necessarily mean 0001 or 8001. Give it a try the next time you have this problem. Although he said that you need version 4 and 5 DM I guess that it will work with dm6.

http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB19717

Tags: BlackBerry Smartphones

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