Help, please! HP Pavilion Notebook PC g6-2112he (crashes)

Please can someone give me a solution, Hp Pavilion g6-2112he Notebook PC crashes when it is in the windows startup screen, this however started immediately, I installed the balckberry Q10 software on my laptop.

1. the windows will not open

2. I can't open same control panel or anything else

3. I tried runinng tests by the start mode by pressing F2, but errors are

* Diagnostic test on the HARD drive * Failed

* diagnostic test on software testing * failed

How can I get my system running with a large number of documents I have to deal with this topic

Hello

Try the following.

If you do not, use another PC to create a Windows 7 recovery CD.  Download the ISO relevant among the links below.

Windows 7 32 bit

Windows 7 64 bit

You must use an app like ImgBurn to burn the ISO to a CD - a guide on the use of ImgBurn to write an ISO on a disc is here.  One time created, or if you already have this, insert the CD and restart at the start of it.  Select repair.

Select 'Repair your computer' and follow the guide here to run the Windows system restore - Option 2 choose a restore point at least 24 hours before installing the Blackberry software.

Kind regards

DP - K

Tags: Notebooks

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