Help, please! New Acer stuck on Please wait

Hello

I need a little help, my new Acer 8 tried windows computer to install updates that I allowed him to do, but for the last 13 hours, he is stuck on Please wait, I followed some instructions through this community but none worked, I can't get it in safe mode and I don't have a backup of Windows 8 cd to start from.
I contacted Acer because my computer is still under warranty, their solution is to send through their but I'll be with a computer for 7 to 10 working days, it would be nice if I didn't have access to the information as soon as POSSIBLE.
Anyone can help on how I can access my computer without referring to Acer.
Thanks in advance for your answers.
Thank you
Ricardo

Hello

I suggest you go see installed updates and check the updates failed. I would say that you can download and install the updates to the boot of the Download Center.

How to perform a clean boot in Windows
http://support.Microsoft.com/kb/929135

Note: Follow How to reset the computer to start as usual after a clean boot troubleshooting article KB929135 to reset the computer in normal mode.

Also run the Windows Update components hard reset in the following article if updates do not install:

http://support.Microsoft.com/kb/971058/en-us

Once you are done running the fix, put the computer in a clean boot state, as noted above, and then try to install updates.

If the computer is locked "configuration of the Windows updates failed. Restoration of the changes. Error does not turn off your computer", then refer to this article to recover the computer to the operating state:

https://support.Microsoft.com/kb/949358/en-us

Display us the results, once you try the steps above.

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