Help, please. Screen touch dell inspiron 5559 HID-complaint does not work.

Screen touch dell inspiron 5559 HID-complaint does not work. I have to keep this option disabled because all of a sudden he starts to feel the uncontrollable different key. Sometimes it works fine for a day, but it continues to be. I have restored the laptop to factory settings, but it did not work.  I checked the updates of drivers, but they are none.  Please help me with this. Thank you in advance.

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