Help with blackberry Desktop Manager blackBerry Smartphones!

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• Need help with blackBerry Smartphones

  Hi guys, I changed to an old e-mail address and want to spend my bbid return account to this email address. The problem is I already have an account under the old e-mail address if I want to close the account and changed the enamel on my most recent account to the former. It doesn't let me change it for the time that the account is still valid. The problem is that I forgot the password and secret answer to the question. I have access to the email address. How can I get access to my old account without the password or an answer to the question

  It must be remembered the BlackBerryID password or secret answer to the question. Without either, you're stuck.
  Your choice is:
  -Use a different e-mail account to create a new BlackBerryID (with which you will lose access to all apps purchased using the 'forgotten' first BlackBerryID, or)
  -Find the initial email you have been sent to confirm the initial BlackBerryID and there are a link to click to cancel and delete the account. Click on this, delete the account and then you can use that same e-mail to create a new account.
  Good luck.

• BlackBerry Smartphones BB does not synchronize with the Desktop Manager

  Suddenly, my BB 8220 does not synchronize with my Desktop Manager. He tries to synchronize the calendar and then I get an error message: BlackBerry desktop has encountered a problem and needs to close. It should also synchronize my contacts and tasks, but does not get it until now. My DeskTop Manager is version 4.3. All solutions?

  Hey ShelleyPringle,

  Welcome to the community of BlackBerry Support Forums.

  I suggest you upgrade your BlackBerry Desktop Software and then try to sync.

  Go to www.blackberry.com/desktop to get the software and then try to perform the synchronization.

• Smartphones blackBerry with BB Desktop Manager Bluetooth connection

  My 8830 was not able to sync with my office work or my laptop [Fujitsu T4220, under Win XP SP3].  I tried to connect to the laptop via Bluetooth (which I paired with my 8830) using 'Connections' on the BB Desktop Manager most recently updated.  Bluetooth will not mention.  I called Verizon (my cell phone carrier).  Three hours later, the support person 'tech', I said, was the BlackBerry expert, actually knew little of things and managed to remove BLuetooth driver for my lap top all together, saying the Fujitsu Bluetooth driver is bad, and now I have no connection with Desktop Manager and no. available Bluetooth on my laptop.  His last attempt was to call technical support of Fujitsu, while I stayed on the phone, as soon as the person of Fujitsu tech, said Bluetooth driver should not have been removed, my phone has been cut; a minute later, I got the message from local telephone service that my line was awarded.  Help, please.  (1) how can I reinstall the Bluetooth on my laptop?  (2) how Desktop Manager to 'see' my BB 8830?

  Thank you very much for your help.

  Hi and welcome to the forums!

  You will need the original windows "of native drivers to connect to the desktop computer.

  Please read the joint.

  Thank you

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  http://www.BlackBerryForums.com/Bluetooth-connection/28166-how-use-native-Bluetooth-drivers-most-Blu...

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB12974&sliceId=2&docTy...

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04132&sliceId=1&docTy...

• BlackBerry smartphone Outlook 2003 will not be synchronized with the Desktop Manager 5.0

  I just bought a Blackberry 8900 and have installed Desktop Manager 5.0 on my PC.  I can't get my BB to sync with Outlook 2003.  When I try to configure synchronization settings, I selects the device app and click Calendar.  Then it asks what application I want to synchronize with and I select Microsoft Outlook.  Then I select two way sync (although I tried both of the clocks of a both ways and I have the same message).  I then click on elements only future transfer.  Then I get a runtime error: value of the Option is unacceptable.  Check the properties of the option.  I tried to uninstall Desktop Manager, and put it back - both from the provided CD and also on the BB site.  Any ideas on what I can do to get the sync to work?

  Hi and welcome to the forums!

  MAPI Messaging Application Programming Interface () profile is corrupt

  During the configuration of the synchronization, the following error message appears:

  Value of the option is unacceptable

  Thank you

  Bifocals

• With Sync Desktop Manager blackBerry Smartphones runtime error

  When the configuration options of the sync to my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "a session of this kind has not been started." This occurs when you try to configure applications to synchronize with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, because my contacts list changes in both directions. Thank you very much, I hope someone has an answer!

  Hello!

  I thought that you can't open a thread!

  Look at these articles and see what is relevant, and then we can talk, OK?

  Thank you

  Bifocals

  KB02206 How to perform a clean uninstall of BlackBerry Desktop Software more important.

  KB14346 BlackBerry Desktop Manager from start automatically when the computer starts

  KB03872 Parameters command-line not valid error when starting of BlackBerry Desktop Manager

  KB14165 "Error 1500. Another installation is in progress. You must complete the installation before continuing this one. "occurs when you install BlackBerry Desktop Manager

  KB13187 How to uninstall or change the BlackBerry Desktop Manager on Windows Vista

  KB13801 "Declared unknown error" appears when you configure synchronization in BlackBerry Desktop Manager

• BlackBerry smartphones, upgrade one 8700 4.1... a problem with the Desktop Manager?

  I bought this phone as a gift (it has been used only for 3 days so it shouldn't me hardware failures) and am always adapt to it.

  The OS is v4.1.0.351, and I expect to give it a bit more use by updating the operating system. Unfortunately, whenever I try to update using a downloaded package and the Desktop Manager (or the line "update" that crosses the D.M., he tells me that my OS is most recent possible. I tried to update a number of times but without success. D.M. is not necessary for updates and does not give me an opportunity to use a downloaded package.

  My carrier is T-Mobile, but I am paid in advance (with a BlackBerry, I'm the 8th grader more cool on the block... too bad I'm 22) and the phone is unlocked to all carriers.

  Thank you very much!

  Hi and welcome to the Forums!

  You use this page to get the updated package?

  • http://www.t-mobile.com/bbupgrade/

  And also according to their complete instructions? If the lot you DL/install on your PC is identical to what is already installed on the BB, which would explain the results you get.

  I suspect that you do not use the package totally correctly is enhanced by the present:

  Psyluna wrote:

  D.M. is not necessary for updates and does not give me an opportunity to use a downloaded package.

  DTM does not such an offer... what you do is to install the package on your PC at the top of the DTM. Then, when you launch DTM, he will offer the update for your OS, but it does not technically she receives DL packaging or not I think. Can be semantic... but just to be clear.

  Finally:

  Psyluna wrote:

  My carrier is T-Mobile, but I am paid in advance (with a BlackBerry, I'm the 8th grader more cool on the block... too bad I'm 22) and the phone is unlocked to all carriers.

  Your specific model of BB is still supported by TM? If not, then they won't be offers a package to update (and all you DL would be on their part is not valid in any case - the package must match exactly to your BB model number... no deviation at all). What you have to do is to pick up the package you want from another carrier and then use these instructions to install:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Good luck and let us know!

• Problems with BB Desktop Manager blackBerry Smartphone password

  I installed the BB Desktop Manager on my PC.   He went through the whole installation process all right, but when the program started running, he began to ask me my device password.  For some reason any DM refused to recognize the password. I ended up having to unplug the USB cable after the ninth attempt, trying to prevent wiping my device.  My camera seemed good then, but when I went back to it a few minutes later, he asked me the password again and wouldn't recognize it.  Now I need to

  Re-enter all my data, applications, etc.  Before that I still risk opening BBDM, can someone explain this? I don't think that I might have misspelled the password TEN TIMES... * sigh *.

  Sorry... I must be dense... I can not get the correct sequence of events in my head...

  Magneto wrote:

  
  

  I had attached only once.  As I said, I have disconnected after the ninth attempt via the pc.  The meter of the device had apparently not yet back on even if it had been unplugged for a few minutes.

  The number of times that you attached is irrelevant - it's the number of sequential time, you enter a wrong password, regardless of where you make the attempt. And also no matter how long you wait (disconnected or not) between retries. For example, a failed attempt followed by another unsuccessful attempt therefore still later an hour in 2 sequential unsuccessful attempts. And that is true even if the first is via the PC and the second is on the BB itself - it's still 2 sequential unsuccessful attempts.

  So, let me see...

  (1) you attached and I tried (without success) 9 times on your PC to enter the password.

  (2) you can untethered and then... what? A failed attempt on the BB, resulting in the 10th? This is what it sounds like. If so, then WAD - working as designed.

  What to do... even once, before re - enter all your data, re - assign a password. Make sure you know the exact characters which it is composed (not necessarily what are the keys that you think that you are pressing on, but the result in the field password on the screen). Then lock your BB. Then unlock. Then lock. Then attach and try the password on the PC. If you can enter with success on the PC, then you're good to go.

  Yes, my BB was a feature of the different keyboard - but it doesn't matter. What is important is what displays in the field of password on the BB when you enter the password. How to get to these characters on the BB (alt, sym, num, etc.) should not be relevant or... a 2 a 2. You should be able to fail 5 times and then it will start to show you the password in clear text (without *). Yet once, make sure that you can work properly before re - enter all of your data. Then, make sure you take a good backup on a regular basis.

  Good luck!

• Cannot pair the BLACKBERRY 9700 with P300 Desktop Manager software

  Hello

  I hope someone can help. Im running a P300 of Toshiba Bluetooth enabled cell phone. Was there a Nokia N96 which paired no problem with PC Suite but ive tried everything with this Blackberry and the Desktop Manager software and I can't recognize the Blackberry works well with USB. IM using Bluetooth Stack for Windows by Toshiba 7.0, if that helps at all. Softphone is to date.

  Sorry if its been answered a million times but his drives me crazy, I don't want to have to take the cable around.

  Can anyone help at all?

  Thanks in advance

  Hello

  I doubt Bluetooth problem s I mean that you were able to establish a connection with the Nokia mobile phone. Up to BT stack is OK!
  Did you ask the BLACKBERRY support for some details and additional information how do I pair it with a computer? I think that you should do this!

• Help of blackBerry Smartphones - problems to BB to sync with Outlook 2010

  Can someone explain how to get Outlook 2010 to work with my BB Bold 9650?

  I just got it, and the people at best buy and Verizonwireless assured me Outlook 2010 works fine with BB.  However, when implemented through BlackBerry Desktop Manager - configuration of the synchronization of Outlook, I get a message of congratulations on the configuration of the product and on the next click I receives a message from Microsoft Outlook Connector error with a big red X that "no available message stores.  I do not have Outlook 2007 to have recourse to. Does anyone have the solution for this problem?  Thanks in advance for your suggestions.

  AI71 wrote:

  However I tried to download the link you sent without success. It gets stuck every time at the end and freezes.

  Do you mean the download hangs at the end and freezes, or you're talking about the synchronization process?

  Any errors or anything else you can tell us?

  She has just dumped on a certain area, like the calendar, Notes, or tasks?

• Problem blackBerry with blackberry Smartphones

  Could some body help me to find a solution to a problem that happened to my 8320 smartphone Bay after that I downloaded Blackberry Desktop manager V4.5, it was an error during the process and cell had died and blocked, I remove the baterry system but it did not work, cell phone dies not turn on or respond now I don't really know what to do?

  Is there another way to reset the cell phone to original way?

  I really appreciate the help of the Tower

  Cosmonauta

  Please read the substantive position and in particular the resolution of Boulder.

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&thread.ID=2905

  Please let us know if you need help!

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Helps remove blackBerry Smartphones 2 way

  I have again on blackberry and need help to solve a problem.

  Page 29 in the BIS 2.5 user guide has that "when you remove a message from a built-in e-mail account, the message is also deleted on your BlackBerry smartphone.

  This does not work for me. It does not work when I delete from the camera, it will then remove the server.  It's my business account, which uses a normal pop3 server / imap type installation. Nothing fancy such as exchange servers.   I just download my server to hosts on outlook 2002 messages, thus erasing them from the server. Please note that I have the choice of using pop3 or imap.  I tried both and it does not in any way delete.

  Verizon says this will only work with BES, but as you can see above, the BIS said it should work.

  Any help would be appreciated.

  Hello and welcome to the Forums of Support BlackBerry.com.

  If you use IMAP and set it up properly, it "should" reconcile your bidirectional deletions, at LEAST since the e-mail server for the BB, and if you delete your your Outlook cuts from the mail server, then it should delete the BB as well. It may not work as smoothly, however.

  On the accounts POP, removing your Outlook will not reconcile with the BB.

• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• Help plese blackBerry Smartphones

  I just bought a blackberry 8900, I can't phone any 1, it comes up with this anomaly

  Eception exception: application net_rim_bb_messaging_app239 is not interrupted

  can it be fixed?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!