Help - WMP 12 suddenly can't play .3gp

I use WMP 12 (Windows 7 Professional - 64). Until last week, that I have read video files (.3GP) captured with my Blackberry Bold 9000 on WMP 12 without problem. Now all of a sudden the WMP can read the file, but all I get is not audio and video. What is happening on the old and the new video of BlackBerry...  No idea as to why this is happening? or how to fix it? I tried using VLC and it makes the same video game without audio and gives me the following error:

No suitable decoder module:
VLC does not support the audio or video format "zizou." Unfortunately there is no way for you to solve this problem.

the file is not software, as far as I know? Any help is appreciated.

-Kamal

Hi KamaloPSU,

Thank you for using Microsoft Windows forum.

You may need to update the codecs for .3gp work.

Follow the steps in the link update codecs: http://windows.microsoft.com/en-US/windows7/Codecs-frequently-asked-questions

If this does not help, try to perform System Restore by following the steps from the link below
http://Windows.Microsoft.com/en-us/Windows7/what-is-system-restore

Kind regards
Aziz Nadeem - Microsoft Support

Tags: Windows

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