Hi, I installed Lightroom on my new MAC and got the license invalid error. I down´t know why because I've used the original key from the box. I received the message: please contact support.

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  Thanks - Yes, it's the LR5.

  2 hours on the phone with Adobe technical support, it is fixed.

  I guess it was a mistake with the original installation.

• I installed Lightroom 5.6 on Mac, at startup I get an error message ' year error occurred so that they were attempting to change modules.

  I installed Lightroom 5.6 (full version, no trial) on Mac, at startup I get an error message ' year error occurred so that they were attempting to change modules.

  I tried to remove and reinstall but same error comes back.
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  A thread in forum 3 years ago talk about LR 1.x who had this problem seems to have need to set permissions or new files created with the permissions were corrected.  You could try to do a repair permissions for your user name and/or run LR as administrator user.  I am a PC so can't tell you exactly how.

  https://forums.Adobe.com/message/1457020

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  I have lightroom 5 on my computer mac laptop.  In lightroom I had last year.  I am now looking to get on my new iMac and he always tells me that I am using the serial number is incorrect.  How can I get lightroom on my new iMac?

  For more information on the location or the registration of serial numbers please see these links for assistance:

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  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• installed realplayer and got the message application can not start cannot find the component MSVCP90.dll

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  http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=9b2da534-3e03-4391-8a4d-074b9f2bc1bf

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• I try to upgrade Windows Vista to Windows 7 Professional and got the message that I can not upgrade to this version.

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  64 bit HP machines

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  Hi JimNorman,

  1. What is the version/edition of windows vista installed on the computer?

  2. How do you try to upgrade Windows Vista to Windows 7 (via anytime put at level or by using a disk)?

  Make sure that you upgrade to the correct version, some versions of Windows cannot be upgraded with the installation disc you are trying to use. For example, you cannot upgrade a 32-bit version of Windows to a 64-bit version, or upgrade a higher edition of Windows like Windows Vista Ultimate Edition, to a lower edition, such as Windows 7 Edition Home Premium. If this is the case, you will need to use the custom during installation option.

  Before you attempt to upgrade, please run the Windows 7 upgrade Advisor:

  http://Windows.Microsoft.com/en-us/Windows/downloads/Upgrade-Advisor

  Also, check if your computer is compatible for Windows 7, using the Compatibility Center:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  To learn more about the upgrade process, please visit the link below:

  http://Windows.Microsoft.com/en-us/Windows7/help/upgrading-from-Windows-Vista-to-Windows-7

  Hope the above information is helpful.

• I recently bought a new computer and got the free update for windows 7, but my old computer that I give to my daughter to put in his room can I upgrade it to windows 7 with the same disk without having to get another windows 7__

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  No.... ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Try to install Photoshop on a new computer and receive an error message

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  You need to update, Yes, but you have several options:

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  2. Buy Photoshop Elements 12
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• I can't sync my phone to my computer and get the message that my phone doesn't have the latest version of Itunes. I downloaded the latest version on my mac, but what I do on my phone. I'm used to be able to synchronize the two.

  I am more able to sync my I phone on my Mac and get the message that my phone cannot be used because it requires a newer version of iTunes. He tells me to go to www.itunes.com to download the latest version of iTunes... I downloaded the latest version on my mac, but what I do on my phone? I used to be able to sync the two and now I can't even download the photos from my phone on my mac...

  iOS9 on a mobile device requires iTunes 12.3 or higher, which in turn requires a computer running OSX 10.8.5 or higher.  Update of the system only checks the updates for the current version of the system you run, but that itself can be updated.  It may or may not be possible to upgrade your computer to the system requirements. Find your computer on the web site of http://www.everymac.com model and near the bottom of the specification of the system section, he will tell what versions of the operating system, it is able to run. If you can not run a newer system, you will not be able to sync this phone to your current computer. If she can run 10.8.5 or higher, you can either buy a download for Apple OSX 10.8 Mountain Lion code online, or you can try to install the free El Capitan OSX 10.11.  El Capitan can run slower on older machines and require the additional purchase of RAM.  Making a big jump in versions of system is also more likely to affect the old software.

  At el capitan Snow Leopard, it will make my macbook is slow?  - https://discussions.apple.com/thread/7412959

  Mountain Lion 10.8 purchase link United States of America - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

  Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion

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• Try installing Adobe Indesign CS5.5 on a new computer and get the error message "setup initialization failed.  Please download Adobe Support Advisor to detect the problem.    Adobe support advisor is is no longer available.  What should I do now?

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  Installer [CS5.5] initialization failed. Please download Adobe Support Advisor to detect the problem.

• I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try

  I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.

  Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.

• When I try to run the latest Quick Time, I get the message "Please install application apple support."

  I installed the latest version of Quicktime from Apple, and it seems to be installed OK, but when I try to launch it I get the message "Please install application apple support."

  I am running Windows 7 64 bit on a processor intel 3570 with 16 GB of ram

  Cheerrs

  Garry

  Hello

  As you have problems with the Apple software, I suggest you contact Apple Support.

  http://www.Apple.com/au/support/QuickTime/

  See you soon.

• I install windows xp on a new hardrive unformattedd. the installation proceeds without difficulty until I got the message NTLDR is missing.

  I install Windows XP on a new hardrive unformatted. The installation proceeds without difficulty until I got the message NTLDR is missing and the installation would not be continued. How to install file or fix the problem?

  Hello

  Is the hard drive has any operating system installed?

  You can visit this link and check:

  'NTLDR is missing' error message when you install or upgrade Windows XP over Windows 95, Windows 98, or Windows Millennium Edition

  http://support.Microsoft.com/kb/314057

  It will be useful.

• error message: "no audio output device is installed" I have no sound - how to rectify the problem please?

  reinstall audio devices-error message: "no audio output device is installed" I have no sound - how to rectify the problem please? tried most of the quick fix ideas, but nothing seems to work

  Hi Jammyhorse,

  1. What is the number of brand and model of the PC?

  2. when the problem started?

  3. you remember to make changes to the computer before this problem?

  Step 1:

  You can check the following link and run the Fixit and see if helps solve the problem.

  Diagnose and automatically repair audio playback problems

  http://support.Microsoft.com/mats/NO_SOUND/

  Also check out the link:

  Tips for solving common audio problems

  http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-fixing-common-sound-problems

  Step 2:

  In the BIOS settings advanced, you can also check if the onboard sound is enabled.

  You can see the manual of the system manufacturer or contact the system manufacturer for more information on how to make the changes in the BIOS.

  Note: Change to the BIOS/complementary metal oxide semiconductor (CMOS) settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.