Hi __My download speed is slow going as 5/kbps and when I'm in line to make a download speed test it says I should do around 5/Mbps! I don't understand why it's going so slow.

If there is any advice you can give me would be much appreciated. Thank you!!!

1. turn on the cable/dsl modem and router (if you have a router).

a. disconnect the modem.
b. unplug the router.
c. wait 30 seconds.
d. reconnect the modem - wait until all the lights came and how they should be.
e. connect the router.

Test now. If still slow, test with another computer if possible. If the other computer is too slow, call your Internet service provider. If the other computer is fast, but your computer is slow, you know that the problem is on your local computer.

At this time start with the basics:

2. the first Question of troubleshooting: If the problem is new, what has changed between the time things worked and the time they do not have?

The second issue of Windows troubleshooting: what is the status of virus/malware of the machine? If you think it's clean, what programs (and versions) allows you to determine this?

Make sure that the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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