Hi, since a few days I get eeror massage on my laptop.

Similar Questions

• Since a few days, it takes more than 30 to 60 minutes to open Firefox. I'm on Vista. I tried to reset firefox & uninstalled and installed again.

  Hello

  Since a few days, it takes more than 30 to 60 minutes to open Firefox on my laptop. I'm on Vista and have Anti Virus. I already tried to reset firefox, uninstalled and installed again. My version of firefox is 29. But nothing seems to help.

  Can you please help in this regard, that I really like using Firefox, but because of this problem, I am forced to use other browsers.

  Thank you
  Gerard

  It is possible that your security (firewall, antivirus) software blocks or limit Firefox or the process of plugin-container without you inform, possibly after the detection of changes (update) for the Firefox program.

  Delete all rules for Firefox and the plugin-container in the permissions list in the firewall and leave your firewall again ask permission get full and unrestricted, access to the internet for Firefox and the plugin-container and the update process.

  See:

  • https://support.Mozilla.org/KB/server+not+found
  • https://support.Mozilla.org/KB/firewalls
  • https://support.Mozilla.org/KB/fix-problems-connecting-websites-after-updating

  Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

  Create a new profile as a test to see if your profile is the source of the problem.

  See "create a profile":

  • https://support.Mozilla.org/KB/Profile-Manager-create-and-remove-Firefox-profiles
  • http://KB.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

  If the new profile works then you can transfer files from a profile already used in the new profile, but be careful not to copy files corrupted to avoid transporting on the problem

  • http://KB.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

• I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me

  I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me?

  Hello joebat,

  It seems that some of your plugins (Shockwave Flash 10.1 r102) might be buggy or obsolete. To check for updates, please visit the plugincheck page. If this does not resolve the problem, try to start Firefox with the disabled modules and see if it helps at all. If so, delete the Shockwave Flash plugin and maybe reinstall or uninstall Firefox and do a new clean install.
  If that is not yet solved the problem, try the following troubleshooting steps: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

  Thank you for your patience and please let me know how it goes.

• I am running Firefox 3.6.10 on Windows 7. Since a few days I can not access the "Add-ons" in the Tools menu. Any help would be appreciated. Thank you, Charles

  Whenever I try to access the modules, Firefox crashes and I get a warning "the script is not responding" that States, "a script on this page may be busy, or it may have stopped responding...". "The script in question is nsExtensionManager.js:623. I reinstalled Firefox, but that did not help.
  Thank you, Charles

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of your modules is causing your problem (switch to the DEFAULT theme: Tools > Modules > themes).

  See the extensions, themes and problems of hardware acceleration to resolve common troubleshooting Firefox problems and troubleshooting questions with plugins like Flash or Java to solve common Firefox problems

  This problem may be caused by the extension Personas 1.6.0. If you then update to Personas 1.6.1

• I am using Acrobat Reader DC. I'm used to be able to open attachments to e-mail .pdf by double clicking on the attachment. Since there are a few days, it no longer works 't get an error message "Acrobat could not connect to a DDE server. However, I ca

  I am using Acrobat Reader DC. I used to be able to open .pdf attachments to an e-mail by clicking twice on the attachment. Since a few days it doesn't work like that.  I get a message error "Acrobat could not connect to a DDE server. I discovered a way around - I have to listen to samples and then double-click on before its opening. It's heavy. Can I avoid it? How can I just double click again?

  My BIG problem is with .pdf files already in my computer. Worse - these .pdf files open at all.

  @

  Please help me!

  Hi Eddie Otte,

  Please see this thread with a similar problem: I get the 'acrobat fail send a DDE command'

  Check if this helps you solve the problem.

  Kind regards

  Meenakshi

• HP8620: Printer offline, Windows 10, worked fine until a few days ago

  I have a wired network printer, HP8620.  In the last few days, every time I turn on my laptop (HP spectrum), also connected by wire to the network printer is offline - it will not be printed.

  Reports HP print and utility Scan doctor that the printer is offline, but Microsoft Word and other applications do not, print saying the printer is offline. I can solve the problem by turning the printer off and on again.

  I've seen suggestions that it is a problem of SNMP status, but when I go to the printer properties, Ports and select "Configure Port", I get an error message "an error occurred during port configuration", "this operation is not supported", so I can't uncheck SNMP, as suggested elsewhere.  Any ideas?

  Thank you

  Philippe

  Hi @Philip4,

  Welcome to the community of HP.

  I read your post on your HP Officejet Pro 8620 having connection problems, and I want to help out you.

  Try the link below, there are several possible solutions to your problem. Try all the steps in order and let me know the results as well as of the problems or the error codes you are experiencing.

  HP printers - printer 'offline' status message (Windows 10)

  I hope this helps.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• Apps of cloud crash all the time to gel since the first day after a few minutes of use

  Apps of cloud crash all the time to gel since the first day after a few minutes of use.

  Without the help of Adobe I tried to use the AdobeCreativeCloudCleanerTool.

  In the user guide for AdobeCreativeCloudCleanerTool Adobe says contact us if there are errors in the log after you run this tool and guess what there are errors in the log file, but there is no way to contact the Support from Adobe and to get this other file for them. I've been a customer of creative cloud for months, and use that I got from her was ridiculously low all this lack of reliability. I really miss the days you installed only once a year and maybe fix something and then you were set for a year of cruise with your Adobe products. I am very disappointed, and unless Adobe can help I'll leave Adobe forever because there is no excuse to sell something that does not work and do not provide support at the same time. In a last-ditch attempt to get the resolution and since there is no other way for me to get this log file for Adobe I paste the contents of the log file of the AdobeCreativeCloudCleanerTool here in hope that some support and product engineer will do something about it. Here is the log:

  [Mon May 02 18:39:09 2016] -.

  [Mon May 02 18:39:09 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Mon May 02 18:39:09 2016] -.

  [Mon May 02 18:39:09 2016] Win OS Version: 6.1

  [Mon May 02 18:39:09 2016] The cleaner tool version: 2.0.0.0

  [Mon May 02 18:39:09 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Mon May 02 18:39:09 2016] [AdobeProgramFiles]: C:\Program Files (x 86) \Adobe

  [Mon May 02 18:39:09 2016] [AdobeProgramFiles_x64]: C:\Program Files\Adobe

  [Mon May 02 18:39:09 2016] [AdobeCommon]: C:\Program Files (x 86) \Common Files\Adobe

  [Mon May 02 18:39:09 2016] [AdobeCommon_x64]: C:\Program Files\Common Files\Adobe

  [Mon May 02 18:39:09 2016] [UserRoamingAppData]: C:\Users\username\AppData\Roaming

  [Mon May 02 18:39:09 2016] [UserLocalAppData]: C:\Users\username\AppData\Local

  [Mon May 02 18:39:09 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Mon May 02 18:39:09 2016] [System32Folder]: C:\Windows\system32

  [Mon May 02 18:39:09 2016] [SharedApplicationData]: C:\ProgramData

  [Mon May 02 18:39:12 2016] Language selected: English

  [Mon May 02 18:39:12 2016] View the Adobe end user license agreement

  License agreement

  By using software of Adobe Systems Incorporated or its subsidiaries ("Adobe"); You agree to the following terms and conditions. If you do not agree to these terms and conditions; do not use the software. The terms of an end-user license agreement accompanying a particular software file on the installation or downloading of the software take precedence over the below conditions.

  The export and re-export of software products are controlled by the United States Export Administration Regulations and such Adobe software may not be exported or re-exported to Cuba; The Iran; The Iraq; The Libya; The North Korea; Sudan; or Syria or any country to which the United States embargoes goods. In addition; Software Adobe may not be distributed to persons on the Table of Denial Orders; the list of entities; or the list of specially designated nationals.

  By downloading or using an Adobe software, you are certifying that you are not a national of Cuba; The Iran; The Iraq; The Libya; The North Korea; Sudan; or Syria or any country to which the United States embargoes goods and that you are not a person on the Table of Denial Orders; the list of entities; or the list of specially designated nationals.

  If the software is designed for use with an application (the "Host" Application) software product published by Adobe; Adobe grants you a non-exclusive license to use this software with the host Application only; provided you have a valid license from Adobe for the host Application. Except as described below; This software is allowed to you to the terms and conditions of the Adobe end user license agreement governing your use of the host Application.

  DISCLAIMER OF WARRANTY: YOU AGREE THAT ADOBE HAS MADE NO EXPRESS WARRANTY TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS SUPPLIED ' AS WHAT ' WITHOUT WARRANTY OF ANY KIND. ADOBE EXCLUDES ALL WARRANTIES RELATING TO THE SOFTWARE; EXPRESS OR IMPLIED; INCLUDING; WITHOUT LIMITATION; ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; MARKET VALUE; MERCHANTABILITY OR NON-VIOLATION OF THIRD PARTY RIGHTS. Some States or jurisdictions do not allow the exclusion of implied warranties; so the limitations above may not affect you.

  LIMIT OF LIABILITY: IN NO CASE ADOBE WILL BE HELD RESPONSIBLE TO YOU FOR ANY LOSS OF USE; BUSINESS INTERRUPTION; OR PHYSICAL DAMAGE; INDIRECT; SPECIAL; ACCESSORY; ACCESSORIES OR INDIRECT OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF THE CONTRACT ACTION. TORT (INCLUDING NEGLIGENCE); PRODUCT OF STRICT LIABILITY OR OTHERWISE; EVEN IF ADOBE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. Some States or jurisdictions do not allow the exclusion or limitation of incidental or indirect damage; If limitation or exclusion above may not apply to you.

  [Mon May 02 18:39:12 2016] Please enter (y) for Yes or n for no.... > >

  [Mon May 02 18:39:14 2016] Choose one of the following options to clean:

  [Mon May 02 18:39:14 2016] 1 all

  [Mon May 02 18:39:14 2016] 2 adobe Flash Player 10.2

  [Mon May 02 18:39:14 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Mon May 02 18:39:14 2016] 4 creative Cloud 2015 only

  [Mon May 02 18:39:14 2016] 5 creative Cloud 2014 only

  [Mon May 02 18:39:14 2016] 6 creative cloud only

  [Mon May 02 18:39:14 2016] 7 CS6 only

  [Mon May 02 18:39:14 2016] 8 CS5 - CS5.5 - CS6

  [Mon May 02 18:39:14 2016] 9 CS5 - CS5.5

  [Mon May 02 18:39:14 2016] 10. CS3, CS4

  [Mon May 02 18:39:14 2016] 11. Adobe Id credentials

  [Mon May 02 18:39:14 2016] 12. Fix file host

  [Mon May 02 18:39:14 2016] 13. Quit smoking

  [Mon May 02 18:39:14 2016] Choice: >

  [Mon May 02 18:39:55 2016] Selected by the user: all the

  [Mon May 02 18:39:55 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Mon May 02 18:39:55 2016] DB does not exist in: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Mon May 02 18:39:55 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\caps.db

  [Mon May 02 18:39:55 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Mon May 02 18:39:55 2016] Orphaned session is deleted: adbeadbeadbeadbeadbeadbeadbeadb

  [Mon May 02 18:39:55 2016]...

  [Mon May 02 18:39:55 2016] Delete entries from the database of the installer

  [Mon May 02 18:39:55 2016] Update status tsInstalled to 0 for the removal of 2 for installation in the ribs_collection_paylaod for adbeadbeadbeadbeadbeadbeadbeadb of the session table

  [Mon May 02 18:39:55 2016] InstallState update

  [Mon May 02 18:39:55 2016] Delete the contents of the product: AdobeColorVideoProfilesCS CS4, Version: 2.0

  [Mon May 02 18:39:56 2016] ATTENTION: Payload with ID: {4F3CE025-D60B-4E6B-8D39-B04CD3769008} has no value InstallDir. Deleting the files from the patch (if applicable) cannot happen.

  [Mon May 02 18:39:56 2016] Removing the features: {4F3CE025-D60B-4E6B-8D39-B04CD3769008} the ribs_payload table and other tables of the payloads Associates

  [Mon May 02 18:39:56 2016] Delete the contents of the product: AdobeColorCommonSetRGB, Version: 2.0

  [Mon May 02 18:39:56 2016] ATTENTION: Payload with ID: {AB8E4534-C573-4CC9-BA6A-76DD14055510} has no value InstallDir. Deleting the files from the patch (if applicable) cannot happen.

  [Mon May 02 18:39:56 2016] Removing the features: {AB8E4534-C573-4CC9-BA6A-76DD14055510} the ribs_payload table and other tables of the payloads Associates

  [Sun May 02 18:39:56 2016] finished the update to installState

  [Mon May 02 18:39:56 2016] Deletion of session: adbeadbeadbeadbeadbeadbeadbeadb of ribs_collection and other associates of tables

  [Mon May 02 18:39:56 2016] Update schema pcd_meta to 2 caps if the previous version is less than 2

  [Mon May 02 18:39:56 2016]...

  [Mon May 02 18:39:56 2016] Entries in the database of the installer have been removed

  [Mon May 02 18:39:56 2016] Sessions folder will be deleted.

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:39:56 2016]

  [Mon May 02 18:39:56 2016]

  [Mon May 02 18:39:56 2016] HD database session is valid

  [Mon May 02 18:39:56 2016] Inside the getHDProductIDsForWorkflow for CC15: 0

  [Mon May 02 18:39:56 2016] Inside the getProductListHD for CC15: 0

  [Mon May 02 18:39:56 2016] Returning from HD DB

  [Mon May 02 18:39:56 2016] List of products installed on this computer

  [Mon May 02 18:39:56 2016] List of products for cleaning:

  [Mon May 02 18:39:56 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Mon May 02 18:40:28 2016] Are you sure you want to clean all the affected products and associated files?

  [Mon May 02 18:40:28 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Mon May 02 18:40:36 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Mon May 02 18:40:36 2016] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDAPP\pim.db

  [Mon May 02 18:40:37 2016] AdobeApplicationManager (URIHandler) executable not found

  [Sun May 02 18:40:37 2016]: cleaning-up flying over inventories:

  [Mon May 02 18:40:37 2016] Inventory: ' AdobeApplicationManager-1, 0' Type: SelfUpdate, Action: NoDelete

  [Mon May 02 18:40:37 2016] Inventory: 'uninstallts', Type: SIDES, Action: delete

  [Mon May 02 18:40:37 2016] AAMref found: .aamref {AC76BA86-1033-FFFF-7760-0C0F074E4100}

  [Mon May 02 18:40:37 2016] At least one inventory Non-cotes: false, at least an AAMRef: True

  [Mon May 02 18:40:37 2016] Delete the contents of the product: CS5Installer, Version: CS5

  [Mon May 02 18:40:37 2016] Deleting file: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Mon May 02 18:40:37 2016] There is no file: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] SAVED LOG FILE: C:\Users\username\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Mon May 02 18:40:37 2016] Adobe Creative Cloud tool in cleaning completed successfully

  [Mon May 02 18:40:37 2016]

  [Mon May 02 18:40:37 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Mon May 02 18:39:55 2016] DB does not exist in: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:39:56 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:39:56 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the file specified: "C:\\Program Files (x 86) \\Common":

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] WARNING: Cannot delete the file, folder, try again

  [Mon May 02 18:40:37 2016] WARNING: Impossible again to delete the file, folder [error 2] the system cannot find the specified file: u 'C:\\ProgramData\\Adobe\\SLStore_v1':

  [Mon May 02 18:40:37 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Mon May 02 18:40:37 2016] -.

  [Mon May 02 18:40:37 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Mon May 02 18:40:37 2016] -.

  Hi Ludovic % 20Vignals,.

  Thanks for sharing of log files, we would like to know the name of the Adobe software that appear in the menu "programs and features" after using the cleaning tool.

  We would also like to know the version of the creative cloud that you try to install.

  This is the tool that you can use to uninstall Cloud Creative: CC help | Uninstall the creative desktop application Cloud.

  You get a message when creative cloud crashes? If so, please let us know of the possible screenshot.

  Waiting for your response.

  Thank you

• .. When I click on a tweet I get this pop-up: shorte.st... just showed a few days ago how can I uninstall, or trash

  .. When I click on a tweet I get this pop-up: shorte.st... just showed a few days ago how can I uninstall, or trash

  This seems to be something that registered user of Twitter. This has nothing to do with your computer. Do you see these popups on Twitter pages?

• Since the update a few days ago lost sites often visited on my google search page?

  I used Google for a search engine. Before the update a few days ago, when I opened a new tab, it would give me a Google search page that shows in the lower part of 6 to 9 (forget) boxes inside which were minis first pages of my sites visited most often, so I just had to click on one of the boxes to reach the site I needed immediately.

  Since the upgrade, these boxes have been reduced to 3. If you try to move one of the cover on one of the 3 mini page, you can see that others are attached to the breast but it is impossible to click and go. All sites that were saved, seem to be there, and in each of the 3 boxes but are not accessible.

  Is anyway to recover these boxes separately?

  Thank you

  Nancy Smith

  Firefox automatically adjusts the number of columns that match on the subject: newtab page if you adjust the width of the Firefox window or zoom the page in or out and no longer resizes thumbnails.
  The current version is not resize the image, but instead reduced the number of tiles to fit the current width of the screen, so you can't see the number of columns specified via the browser.newtabpage.columns preference.
  Zoom the subject: newtab page to see more tiles (Ctrl and -).

  Toggle the browser.newtab.preload pref on the about: config page in case of problems with zoom the subject: newtab page.

  You can open the topic: config page via the address bar.
  You can accept the warning and click on "I'll be careful" to continue.

  • http://KB.mozillazine.org/about:config

  See also:

  • New tab tools: https://addons.mozilla.org/firefox/addon/new-tab-tools/

• has fallen 6 Iphone in the Lake while on 4g. Were not on wifi for a few days. I lose all the pictures taken because I was on wifi or can I get back them some how?

  Hi, I dropped my Iphone 6 in the Lake while on 4g. Were not on wifi for a few days I've been away. I lose all the pictures taken because I was on wifi or can I get back them some how?

  If the phone doesn't work, settings/iCloud and turn on synchronization of Photos. Using a computer, you can go to iCloud.com and download them.

• A few days ago I installed some updates and since then, Norton does not work. It shows a red exclamation point.

  Original title: norton malfunction

  A few days ago I installed some updates and since then, Norton does not work. It shows a red exclamation point.
  Help, please.

  Contact Norton support. It's their product.

• K1 browser stop since update system a few days ago

  K1 browser stops on some websites now since the update of system a few days ago.  It worked well on those same sites, last week before the update.   ANDROID KERNEL 2.6.36.3 K1-A301-12-12-111109-US BUILD 321

  
  

• Until a few days ago I was able to print a PDF from Acrobat Reader ms in Windows 7.  Now I get "the document could not be printed."  The next panel says "there are no pages selected to print," even if all the pages have been selected.  Thoughts?

  Until a few days ago I was able to print a PDF from Acrobat Reader ms in Windows 7.  Now I get "the document could not be printed."  The next panel says "there are no pages selected to print," even if all the pages have been selected.  I've uninstalled Reader and reinstalled, but the problem remains.  I also tried to repair the installation and that doesn't work anymore.

  Thanks for the tip.  It turned out that kind Reader has been commissioning in protected mode.  I changed the setting and it prints now as before.

  Thank you

• Try to download 14 items for a few days now and I get a message that says that I am not connected to the internet whenever I try. I tried all the troubleshooting solutions I can think. Any help please?

  Try to download 14 items for a few days now and I get a message that says that I am not connected to the internet whenever I try. I tried all the troubleshooting solutions I can think. Any help please?

  Suggest you contact Adobe

  Contact the customer service

• My 10 photoshop element stop working, I'm not able to open it more.  ?  I posted this question a few days ago and I did not get all yer anwer, please help

  My 10 photoshop element stop working, I'm not able to open it more.  ?  I posted this question a few days ago and I did not get all yer anwer, please help

  I have photoshop editor item 10 and organizer first and I have a Macbook pro 10,9,9

  When I try to open an image with the Publisher of the item or if I try to open the PS Editor directly I see this

  file:///users/main/desktop/screen%20Shot%202014-11-26%20at%201.17.35%20PM.PNG

  When I click on edit it does not open and I have this window

  file:///users/main/desktop/screen%20Shot%202014-11-26%20at%201.21.07%20PM.PNG

  and if I click on REOPEN, I still got the same message

  Lucie