How can I change a password for the local account of a pc that can not be connected remotely?

Hi all

I am currently based in London. I have a problem with the laptop of a staff based in Africa. We built the laptop and it shipped to them. As part of the construction, we put on our account standard administrator and then made a local account that they are not connected to our area.

The user in this Africa Office has changed the local password of its account and now don't remember making it so the unable to connect to PC. I don't want to tell him our administrator password, because it is the same for all our PC in the world. I have studied a lot of things to try to connect to the computer, but it is now possible.

I tried:

1 navigation to the machine from another pc on the network using explroer and I see the C drive.

2. I tried to run this command, but I get just error 1219: net use \\pcname\ipc$ / user: pcname\administrator *.

3 RDP will not work, it will not just connect.

4. the PC that I use is 8 Windows Home Edition and none of the business I've noticed is a problem of computer management doesn't have users and groups it seems. The remote pc is Windows 7 Enterprise.

So for now I just a laptop that is stuck on the login screen.

I guess I'm doomed then?

No, you are not condemned. I gave you a recipe to solve your problem. Give the person a password for admin for a few minutes does not compromise the integrity of the machine, as long as you then reset the password in a few minutes.

If this person can burn a CD repair system on another machine of Windows 7 then it can use to start the machine in Windows Repair Mode. From there it can use system restore to set up Windows to a point before he changed the password. You need to exercise on your own machine to guide him through the process.

Tags: Windows

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