How can I contact support specialist of HP hardware on the weekend? URGENT

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  3.58 GB of VRAM video card do you have you have.  I think you're getting confused between system RAM and VRAM.  One is on your video video VRAM VRAM card.  The other RAM plugs into the motherboard of your system.   Newer versions of Photoshop require graphics cards have GPU with at least 512 MB of VRAM.   Intel sells processors containing the CPU and GPU with VRAM. in a single package.  They are used in small machines like Microsoft Surface Pro 3.   You must provide better information on your hardware and the problem.  A good starting point would be to use Photoshop Help menu > system information.  Use the button copy and past the info here...

  Here is mine. Note that my Nvidia Quagro 4000 has 2048 MB of VRAM.  My mother Board has 40 GB of RAM.

  Adobe Photoshop Version: 2014.2.2 20141204.r.310, 2014/12 / 04:23:59:59 CL 994532 x 64

  Operating system: Windows 7 64-bit

  Version: 6.1 Service Pack 1

  System architecture: Intel CPU Family: 6, model: 13, Stepping: 7 with MMX, SSE whole, FP SSE, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

  Physical processor count: 12

  Number of logical processors: 24

  Processor speed: 1995 MHz

  Built-in memory: 40886 MB<----------------------------------------------------------------------------- 40gb="" ram------="" on="" my="" mother="">

  Free memory: 31895 MB

  Memory available to Photoshop: MB 37136

  Memory used by Photoshop: 70%

  Multi-frequency 3D printing: disabled.

  Windows 2 x UI: disabled.

  HighBeam: enabled.

  Tile image size: 1024K

  Image cache level: 6

  Overview of fonts: huge

  TextComposer: Latin

  Display: 1

  Limits of the display: top = 0, left = 0, low = 1080, right = 1920

  Display: 2

  Limits of the display: top = 0, =-1360 on the left, low = 768, right = 0

  OpenGL drawing: enabled.

  OpenGL allows old GPU: not detected.

  OpenGL drawing mode: Advanced

  OpenGL allows Normal Mode: true.

  OpenGL allows Advanced Mode: true.

  AIFCoreInitialized = 1

  AIFOGLInitialized = 1

  OGLContextCreated = 1

  NumGLGPUs = 1

  NumCLGPUs = 1

  glgpu [0]. GLVersion = "3.0".

  glgpu [0]. GLMemoryMB = 2048<---------------------------------------------------------------------------------------- vram="" listed="" here="" its="" on="" the="" display="" adapter="">

  glgpu [0]. GLName = "Quadro 4000/PCIe/SSE2.

  glgpu [0]. GLVendor = "NVIDIA Corporation".

  glgpu [0]. GLVendorID = 4318

  glgpu [0]. GLDriverVersion = "9.18.13.4807".

  glgpu [0]. GLRectTextureSize = 16384

  glgpu [0]. GLRenderer = "Quadro 4000/PCIe/SSE2.

  glgpu [0]. GLRendererID = 1757

  glgpu [0]. HasGLNPOTSupport = 1

  glgpu [0]. GLDriver = "nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd3dum, nvwgf2um, nvwgf2um"

  glgpu [0]. GLDriverDate = "20150426000000.000000 - 000.

  glgpu [0]. CanCompileProgramGLSL = 1

  glgpu [0]. GLFrameBufferOK = 1

  glgpu [0] .glGetString [GL_SHADING_LANGUAGE_VERSION] = '4.50 NVIDIA.

  glgpu [0] .glGetProgramivARB [GL_FRAGMENT_PROGRAM_ARB] [GL_MAX_PROGRAM_INSTRUCTIONS_ARB] = [6553-6]

  glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_UNITS] = [4]

  glgpu [0] .glGetIntegerv [GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS] = [192]

  glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS] = [32]

  glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_IMAGE_UNITS] = [32]

  glgpu [0] .glGetIntegerv [GL_MAX_DRAW_BUFFERS] = [8]

  glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_UNIFORM_COMPONENTS] = [4096]

  glgpu [0] .glGetIntegerv [GL_MAX_FRAGMENT_UNIFORM_COMPONENTS] = [4096]

  glgpu [0] .glGetIntegerv [GL_MAX_VARYING_FLOATS] = [124]

  glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_ATTRIBS] = [16]

  glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_PROGRAM] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_PROGRAM] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_SHADER] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_SHADER] = 1

  glgpu [0] .extension [AIF::OGL:GL_EXT_FRAMEBUFFER_OBJECT] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_RECTANGLE] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_FLOAT] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_OCCLUSION_QUERY] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_BUFFER_OBJECT] = 1

  glgpu [0] .extension [AIF::OGL:GL_ARB_SHADER_TEXTURE_LOD] = 1

  clgpu [0]. CLPlatformVersion = "1.1".

  clgpu [0]. CLDeviceVersion = 'CUDA 1.1.

  clgpu [0]. CLMemoryMB = 2048

  clgpu [0]. CLName = "Quadro" 4000

  clgpu [0]. CLVendor = "NVIDIA Corporation".

  clgpu [0]. CLVendorID = 4318

  clgpu [0]. CLDriverVersion = "348.07".

  clgpu [0]. CUDASupported = 1

  clgpu [0]. CUDAVersion = "7.0.40.

  clgpu [0]. CLBandwidth = 7.49224e + 010

  clgpu [0]. CLCompute = 184.308

  Type of license: subscription

  Serial number: 96040035116912554961

  The application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\

  Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

  Zero Photoshop has async I/O active

  Scratch the volumes:

  F:\, 465.2 G, 134.7 free G

  C:\, 224.2 G, 93.0 free G

  Required plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2014\Required\Plug-Ins\ CC

  Main Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2014\Plug-ins\ CC

  Installed components:

  A3DLIBS.dll A3DLIB 9.2.0.112 dynamic link library

  ACE.dll CEA-2014/08/12-23: 42:09 79,557478 79.557478

  adbeape.dll Adobe EPA 2013/02/04-09: 52:32 0.1160850 0,1160850

  AdbePM.dll PatchMatch 2014/09/07-21: 07: 38 79,558079 79.558079

  AdobeLinguistic.dll Adobe linguistic Library 8.0.0

  AdobeOwl.dll Adobe Owl 5.2.4

  AdobePDFL.dll PDFL 2014/08/18-15: 13: 12 79,512424 79.512424

  Adobe AdobePIP.dll 7.2.1.3399 product improvement program

  AdobeXMP.dll Adobe XMP Core 2014/08/20 / 09: 53:02 79,156797 79.156797

  AdobeXMPFiles.dll Adobe XMP files 2014/08/20 / 09: 53:02 79,156797 79.156797

  AdobeXMPScript.dll Adobe XMP Script 2014/08/20 / 09: 53:02 79,156797 79.156797

  adobe_caps.dll Adobe CAPS 8,0,0,13

  AGM.dll AGM 2014/08/12-23: 42:09 79,557478 79.557478

  ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31

  Amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; Brand: Wednesday, July 30, 2014 15:59:34) 1.000000

  ARE.dll ARE 2014/08/12-23: 42:09 79,557478 79.557478

  Axe8sharedexpat.dll AXE8SharedExpat 2013/12/20-21: 40:29 79,551013 79.551013

  AXEDOMCore.dll AXEDOMCore 2013/12/20-21: 40:29 79,551013 79.551013

  Bib.dll BIB 2014/08/12-23: 42:09 79,557478 79.557478

  BIBUtils.dll BIBUtils 2014/08/12-23: 42:09 79,557478 79.557478

  boost_date_time.dll photoshopdva 8.0.0

  boost_signals.dll photoshopdva 8.0.0

  boost_system.dll photoshopdva 8.0.0

  boost_threads.dll photoshopdva 8.0.0

  CG.dll NVIDIA Cg Runtime 3.0.00007

  cgGL.dll NVIDIA Cg Runtime 3.0.00007

  Adobe CIT.dll CIT 2.2.6.32411 2.2.6.32411

  Adobe CITThreading.dll CITThreading 2.2.6.32411 2.2.6.32411

  CoolType.dll CoolType 2014/08/12-23: 42:09 79,557478 79.557478

  dvaaudiodevice.dll photoshopdva 8.0.0

  dvacore.dll photoshopdva 8.0.0

  dvamarshal.dll photoshopdva 8.0.0

  dvamediatypes.dll photoshopdva 8.0.0

  dvametadata.dll photoshopdva 8.0.0

  dvametadataapi.dll photoshopdva 8.0.0

  dvametadataui.dll photoshopdva 8.0.0

  dvaplayer.dll photoshopdva 8.0.0

  dvatransport.dll photoshopdva 8.0.0

  dvaui.dll photoshopdva 8.0.0

  dvaunittesting.dll photoshopdva 8.0.0

  Dynamiclink.dll photoshopdva 8.0.0

  ExtendScript.dll ExtendScript 2014/01/21-23: 58:55 79,551519 79.551519

  icucnv40.dll International Components for Unicode 2013/02/25-15: 59:15 Build gtlib_4.0.19090

  icudt40.dll International Components for Unicode 2013/02/25-15: 59:15 Build gtlib_4.0.19090

  igestep30.dll IGES 9.3.0.113 drive

  imslib.dll IMSLib DLL 7.0.0.154

  JP2KLib.dll JP2KLib 2014/06/28-00: 28:27 79,254012 79.254012

  libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)

  libiomp5md.dll Intel(r) OpenMP * Runtime Library 5.0

  libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0

  LogSession.dll LogSession 7.2.1.3399

  mediacoreif.dll photoshopdva 8.0.0

  MPS.dll MPS-2014/08/18-23: 43,19 79,557676 79.557676

  pdfsettings.dll Adobe PDFSettings 1.04

  Adobe Photoshop CC 2014 15.2.2 Photoshop.dll

  Adobe Photoshop CC 2014 15.2.2 plugin.dll

  PlugPlugExternalObject.dll Adobe CEP PlugPlugExternalObject Dll Standard (64 bit) 5.0.0

  PlugPlugOwl.dll Adobe CSXS PlugPlugOwl Dll Standard (64 bit) 5.2.0.54

  Adobe Photoshop CC 2014 15.2.2 PSArt.dll

  Adobe Photoshop CC 2014 15.2.2 PSViews.dll

  SCCore.dll ScCore 2014/01/21-23: 58:55 79,551519 79.551519

  ScriptUIFlex.dll ScriptUIFlex-2014/01/20-22: 42:05 79,550992 79.550992

  svml_dispmd.dll Intel (r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0

  TBB.dll Intel Threading Building Blocks for Windows 4, 2, 2013, 1114

  tbbmalloc.dll Intel Threading Building Blocks for Windows 4, 2, 2013, 1114

  TfFontMgr.dll FontMgr 9.3.0.113

  TfKernel.dll kernel 9.3.0.113

  Geom TFKGEOM.dll kernel 9.3.0.113

  Adobe TFUGEOM.dll, UGeom © 9.3.0.113

  updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0;) Brand: BUILDDATETIME) 8.0.0.14

  VulcanControl.dll Vulcan Control Library 5.0.0.82 Application

  VulcanMessage5.dll Vulcan Message Library 5.0.0.82

  WRServices.dll WRServices Friday, March 7, 2014 15:33:10 build 0.20204 0,20204

  U3D writer 9.3.0.113 wu3d.dll

  Required plugins:

  3D Studio 15.2.2 (2014.2.2 x 001 003 x)

  Accented edges 15.2.2

  Adaptive wide-angle 15.2.2

  Angular Strokes 15.2.2

  Average 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 bas-relief

  15.2.2 BMP

  Camera Raw 9.0

  Camera Raw Filter 9.0

  Chalk & Charcoal 15.2.2

  15.2.2 charcoal

  15.2.2 chrome

  15.2.2 Cineon (2014.2.2 x 001 003 x)

  15.2.2 clouds (2014.2.2 x 001 003 x)

  15.2.2 COLLADA (2014.2.2 x 001 003 x)

  Halftone color 15.2.2

  15.2.2 colour pencil

  CompuServe GIF 15.2.2

  Conté 15.2.2 pencil

  15.2.2 crack

  Crop and straighten Photos 15.2.2 (2014.2.2 x 001 003 x)

  Crop and straighten Photos 15.2.2 filter

  Hatch: 15.2.2

  15.2.2 to crystallize

  15.2.2 cutting

  15.2.2 Dark strokes

  15.2.2 deinterlacing

  15.2.2 DICOM

  Difference clouds 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 glow

  Move 15.2.2

  15.2.2 dry brush

  Eazel acquire 15.2.2 (2014.2.2 x 001 003 x)

  Embed watermark 4.0

  15.2.2 entropy (2014.2.2 x 001 003 x)

  NO export VERSION color tables

  Extrude 15.2.2

  FastCore 15.2.2 routines (2014.2.2 x 001 003 x)

  15.2.2 the fibers

  Film Grain 15.2.2

  Filters 15.2.2 Gallery

  Flash 3D 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 fresco

  15.2.2 glass

  15.2.2 Scarlet contours

  Google Earth 4 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 grain

  15.2.2 graphic pen

  Halftone Pattern 15.2.2

  15.2.2 HDRMergeUI

  HSB/HSL 15.2.2

  IFF Format 15.2.2

  15.2.2 IGES (2014.2.2 x 001 003 x)

  15.2.2 ink outlines

  JPEG 2000 15.2.2

  Flattening coefficient 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 goal blur

  15.2.2 goal correction

  Lens Flare 15.2.2

  Liquefy 15.2.2

  Operation of Matlab 15.2.2 (2014.2.2 x 001 003 x)

  maximum 15.2.2 (2014.2.2 x 001 003 x)

  Mean 15.2.2 (2014.2.2 x 001 003 x)

  Measure Core 15.2.2 (2014.2.2 x 001 003 x)

  Median 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 Mezzotint

  Minimum 15.2.2 (2014.2.2 x 001 003 x)

  MMXCore Routines 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 mosaic tiles

  Multiprocessor support 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 Neon

  15.2.2 paper

  15.2.2 colour NTSC (2014.2.2 x 001 003 x)

  Ocean Ripple 15.2.2

  15.2.2 OpenEXR

  Paint Daubs 15.2.2

  15.2.2 palette knife

  15.2.2 patchwork

  Paths to Illustrator 15.2.2

  15.2.2 PCX (2014.2.2 x 001 003 x)

  15.2.2 photocopying

  15.2.2 Photoshop 3D engine (2014.2.2 x 001 003 x)

  Photoshop Touch 14.0

  Photo filter package 15.2.2 (2014.2.2 x 001 003 x)

  Pinch 15.2.2

  Pixar 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 plaster

  15.2.2 plastic wrap

  15.2.2 PLY (2014.2.2 x 001 003 x)

  15.2.2 PNG

  15.2.2 pointillism

  15.2.2 polar coordinates

  Portable Bit map 15.2.2 (2014.2.2 x 001 003 x)

  Poster edges 15.2.2

  People's Republic of CHINA 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 radial blur

  15.2.2 radiance (2014.2.2 x 001 003 x)

  15.2.2 range (2014.2.2 x 001 003 x)

  Read watermark 4.0

  Color research grid NO VERSION rendering

  15.2.2 Crosslinking

  15.2.2 the ripple

  Rough Pastels 15.2.2

  Save for Web 15.2.2

  15.2.2 ScriptingSupport

  Shake Reduction 15.2.2

  15.2.2 shear

  15.2.2 asymmetry (2014.2.2 x 001 003 x)

  Smart Blur 15.2.2

  Smudge Stick 15.2.2

  Solarize 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 splash

  Spherize 15.2.2

  15.2.2 sponge

  15.2.2 sprayed strokes

  15.2.2 stained glass

  15.2.2 stamp

  15.2.2 standard deviation (2014.2.2 x 001 003 x)

  STL 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 Sumi-e

  15.2.2 summation (2014.2.2 x 001 003 x)

  15.2.2 Targa

  15.2.2 texture veneer

  15.2.2 tiles

  15.2.2 torn edges

  15.2.2 twirl watch

  U3D 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 draft

  15.2.2 vanishing point

  15.2.2 the variance (2014.2.2 x 001 003 x)

  Virtual Reality Modeling Language. VRML 15.2.2 (2014.2.2 x 001 003 x)

  Water paper 15.2.2

  15.2.2 watercolor

  15.2.2 wave

  Wavefront | 15.2.2 OBJ (2014.2.2 x 001 003 x)

  WIA support 15.2.2 (2014.2.2 x 001 003 x)

  15.2.2 wind

  Wireless Bitmap 15.2.2 (2014.2.2 x 001 003 x)

  Zig - zag 15.2.2

  Plug-ins option and third parties:

  CUR (cursor Windows) NO VERSION

  Face Control II 2.00

  Fine touch 3.25

  GREYCstoration NO VERSION

  ICO (Windows icon) NO VERSION

  Noise 7.0.0.0

  ScriptListener 13.0

  StarFilter Pro 3 3.0.5.1

  SuperPNG 2.0

  14.2.1 variations (14.2.1 x 001)

  Plug-ins that could not load: NONE

  Flash:

  Libraries

  Adobe color themes

  Install TWAIN devices: NONE

  .

• I have a licensed version of PhotoShop CS5 and bought a CS6 upgrade.   When I update, it says invalid license id.   What to do next?  How can I contact personal support?

  I have a licensed version of PhotoShop CS5 and bought a CS6 upgrade.   When I update, it says invalid license id.   What to do next?  How can I contact personal support?

  Hi David,

  You must download Photoshop CS6 and enter the serial number for Photoshop CS6 and then you will be prompted to enter the serial number of product qualification.

  Enter the serial number CS5 to install and activate Photoshop CS5 on your machine.

  Please post on the Adobe Forums.