How can I get my web cam to work in Acrobat Connect Pro?

It is in fact the question of an end user that I'm unable to answer to...

We use Adobe Connect for online language teaching, the end user is one of the students.

I can't find the right answer of support to give him.

Problem:

My camera does not work when I connect to Adobe rooms but camera works very well with other software.

Even if I knew that my old camera was working very well, yesterday I advanced and bought a new camera.

I thought that maybe my software of the webcam may have had a problem, so I bought a unit of a different type with different software.

Even after removing all the old software, same result:

I assumed that the problem could be caused by my software firewall and security, so once I tried to change the permissions for Adobe and my Webcam, but that did not work.

Once I restarted my computer just before the class, and then turned off my firewall completely, so there is no interference, but nothing helped. I'm totally stumped.

Is there someone else has a similar problem?   Has anyone found a solution?

I run Windows Vista with McAfee Internet Security Software.  I have always restart the computer prior to class and don't open any other program other than Google Chrome.

I have now a new Microsoft LifeCam Cinema Camera with Webcam LifeCam 3.5 software.

I test my camera before going online.  It still works fine.   Then I stopped the program of the camera and the connection class.

When I "connect webcam' in the room, the light on my camera (which suggests that it is under tension), but only a black image is transmitted to the House.

I suspect that the rate is higher than 20 and is probably 30 images. It is too high for the Flash to accept.  Most webcams at 15 as the standard stream. So, you will need to call technical support Microsoft for this camera see what are the specs and how to change it.

I see on Amazon.com, it says this: "sensor capture 720 p video true HD quality up to 30 frames per second."

So high default value is 30 that is why you found the black box... a high frame rate.

You must go to settings or call Microsoft to learn how to change the fps to 15. You notice it says 'up to 30 frames per second", so that tells me there is a way to change this setting.

Tags: Adobe

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