How can I me creative cloud works correctly?

My cloud will not be updated, download, it is grayed out. I can't uninstall or reinstall the creative cloud. I am also unable to join a chat support, or phone number. All programs CC when open, mention that I should reinstall. but I can't do it.

I am beyond frustrated and would love any kind of response from actual administrators.

Thank you.

Have you tried to uninstall via CC help | Uninstall the creative desktop application Cloud

Please let us know if it works for you.

To get direct support:Contact Customer Care

How to contact Adobe technical support?

Concerning

Stéphane

Tags: Adobe

Similar Questions

  • I have a boxed version of Lightroom installed on my PC. How can I use creative cloud without having to pay for it?

    I have a boxed version of Lightroom installed on my PC. How can I use creative cloud without having to pay for it?

    Despite some similarities (current and temporary), lr 6 purchased is not equivalent to lr cc.

    But if you bought lr 6 during 30 days you can exchange it for a subscription of cc of lr: http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  • How can you remove creative Cloud on your desktop?

    How can you remove creative Cloud on your desktop?

    Uninstall the Adobe Creative Cloud desktop application

  • How can I download creative cloud on another computer if I lost the data on my computer previously owned because of permanent damage to this computer?

    How can I download creative cloud on another computer if I lost the data on my computer previously owned because of permanent damage to this computer?

    Hello

    You must download and install the application Adobe CC the same way you did on your previous machine.

    Please refer to the help documents below to download the application Adobe CC:

    Creative cloud to desktop

    Download, install, update or uninstall applications

    Kind regards

    Sheena

  • How can I remove Creative Cloud trial?

    How can I remove Creative Cloud trial?

    Hi David,

    You can simply uninstall the applications Adobe CC to your machine.

    Because it is a free trial there is no cancellation required for the same.

    Kind regards

    Sheena

  • Creative cloud works correctly now?

    Creative cloud works correctly now not load my pictures from my file to see on the web.

    @ !

    You should find the forum for any product it is and post your questions there.

    Here is a link to a page that provides links to all of the Adobe forums...

    The Forum links page: https://forums.adobe.com/welcome

  • How can I reload creative cloud once I cleaned my computer by a virus >?

    How can I reload creative cloud once I cleaned my computer by a virus >?

    You must download and install Adobe Creative Cloud application using link below:

    https://creative.Adobe.com/products/creative-cloud

    Reference:

    Download, install, update or uninstall applications

  • How can I disable creative cloud

    How can I disable creative cloud from my old computer that I sell

    Hello Kittie.

    It doesnot require a deactivation of what will happen whenever you install a new computer it gets activate and according to the instructions from adobe you can install it on two computers but whene ever install you it on the third computer it turns off automatically as soon as the first.

    Or you can run your creative cloud App and to very high right, you will see icons settings here, you can click on Preferences and under the general tab go to account and sign out there.

    Settings-> preferences-> general tab-> account-> disconnect

  • How can I download creative cloud that I bought online

    How can I download creative cloud, I bought online.  I'm on the Service & Apps: Adobe page.

    Please see http://forums.adobe.com/message/4396277#4396277?tstart=0 for how to install the Adobe Creative Creative cloud applications.

  • How can I download creative cloud application

    Hello, can someone help in registration of a new product (that I bought today) and also to download creative cloud in my machine?

    The first step is to download and install the creative desktop cloud app and then use it to install the applications you want to use.

    These can help:

    FAQ: How to download and install the Adobe Creative Cloud Desktop App?

    FAQ: How to download and install creative cloud applications?

    FAQ: How can I activate my creative cloud Apps?

    FAQ: How to launch creative Cloud Apps

    FAQ: Can I install Creative Cloud on several computers?

    FAQ: How can I activate my creative cloud Apps?

    You can see answers to other frequently asked questions creative cloud here:

    Forum FAQ Creative_Cloud

  • How can you transfer creative cloud on another computer

    How to transfer your creative cloud on another computer?

    You don't have... disable you and uninstall the 1 computer and do a fresh install on computer 2

    To start https://helpx.adobe.com/creative-cloud.html the Cloud

    -Installation, update or uninstall and launching after installation

  • How can I uninstall creative cloud? (Usual uninstall and Adobe Creative Cloud cleaning tool do not work)

    Hello world!

    I'm VERY angry with anything that does not work on my computer with Adobe, and everything appears to be from a missing or wrong creative cloud installation.

    I downloaded the latest installer from the program and started it. Initially he installed the creative cloud, but the program does not work as required. Its opening, but then everything that happened was the blue cycle cycling for an eternity of loading and nothing happened. Then I uninstalled it. This also does not work properly; While running the uninstall program, a message came up saying "Uninstall completed with failures" (translated roughly, a German written here). However, the defect was that it has not been uninstalled at all.

    A few hours later I somehow uninstalled, I tried to reinstall it. Runned the installer - suddenly it closes while downloading data. I looked upward, the data that I deleted were in the folder again, but it seems that it was not installing right, that there are no shortcuts in the start menu. I tried ALL of the executable to open files in the directory of creative cloud with administrator permissions, almost all compatibility modes... None of that worked, the programs did not start somehow.

    So I came to Adobe Creative Cloud cleaning during the fault finding tool. So I tried with this results (the event log, I removed the license agreements):

    [Wed Mar 02 14:20:48 2016] -.

    [Wed Mar 02 14:20:48 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

    [Wed Mar 02 14:20:48 2016] -.

    [Wed Mar 02 14:20:48 2016] Win OS Version: 6.2

    [Wed Mar 02 14:20:48 2016] The cleaner tool version: 2.0.0.0

    [Wed Mar 02 14:20:48 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

    [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

    [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

    [Wed Mar 02 14:20:48 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

    [Wed Mar 02 14:20:48 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

    [Wed Mar 02 14:20:48 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

    [Wed Mar 02 14:20:48 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

    [Wed Mar 02 14:20:48 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

    [Wed Mar 02 14:20:48 2016] [System32Folder]: C:\Windows\system32

    [Wed Mar 02 14:20:48 2016] [SharedApplicationData]: C:\ProgramData

    [Wed Mar 02 14:20:51 2016] Language selected: English

    [Wed Mar 02 14:20:51 2016] View the Adobe end user license agreement

    [Wed Mar 02 14:20:51 2016] Please enter (y) for Yes or n for no.... > >

    [Wed Mar 02 14:20:56 2016] Choose one of the following options to clean:

    [Wed Mar 02 14:20:56 2016] 1 all

    [Wed Mar 02 14:20:56 2016] 2 adobe Flash Player 10.2

    [Wed Mar 02 14:20:56 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

    [Wed Mar 02 14:20:56 2016] 4 creative Cloud 2015 only

    [Wed Mar 02 14:20:56 2016] 5 creative Cloud 2014 only

    [Wed Mar 02 14:20:56 2016] 6 creative cloud only

    [Wed Mar 02 14:20:56 2016] 7 CS6 only

    [Wed Mar 02 14:20:56 2016] 8 CS5 - CS5.5 - CS6

    [Wed Mar 02 14:20:56 2016] 9 CS5 - CS5.5

    [Wed Mar 02 14:20:56 2016] 10. CS3, CS4

    [Wed Mar 02 14:20:56 2016] 11. Adobe Id credentials

    [Wed Mar 02 14:20:56 2016] 12. Fix file host

    [Wed Mar 02 14:20:56 2016] 13. Quit smoking

    [Wed Mar 02 14:20:56 2016] Choice: >

    [Wed Mar 02 14:22:03 2016] -.

    [Wed Mar 02 14:22:03 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

    [Wed Mar 02 14:22:03 2016] -.

    [Wed Mar 02 14:22:03 2016] Win OS Version: 6.2

    [Wed Mar 02 14:22:03 2016] The cleaner tool version: 2.0.0.0

    [Wed Mar 02 14:22:03 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

    [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

    [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

    [Wed Mar 02 14:22:03 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

    [Wed Mar 02 14:22:03 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

    [Wed Mar 02 14:22:03 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

    [Wed Mar 02 14:22:03 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

    [Wed Mar 02 14:22:03 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

    [Wed Mar 02 14:22:03 2016] [System32Folder]: C:\Windows\system32

    [Wed Mar 02 14:22:03 2016] [SharedApplicationData]: C:\ProgramData

    [Wed Mar 02 14:22:05 2016] Language selected: English

    [Wed Mar 02 14:22:05 2016] View the Adobe end user license agreement

    [Wed Mar 02 14:22:05 2016] Please enter (y) for Yes or n for no.... > >

    [Wed Mar 02 14:22:06 2016] Choose one of the following options to clean:

    [Wed Mar 02 14:22:06 2016] 1 all

    [Wed Mar 02 14:22:06 2016] 2 adobe Flash Player 10.2

    [Wed Mar 02 14:22:06 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

    [Wed Mar 02 14:22:06 2016] 4 creative Cloud 2015 only

    [Wed Mar 02 14:22:06 2016] 5 creative Cloud 2014 only

    [Wed Mar 02 14:22:06 2016] 6 creative cloud only

    [Wed Mar 02 14:22:06 2016] 7 CS6 only

    [Wed Mar 02 14:22:06 2016] 8 CS5 - CS5.5 - CS6

    [Wed Mar 02 14:22:06 2016] 9 CS5 - CS5.5

    [Wed Mar 02 14:22:06 2016] 10. CS3, CS4

    [Wed Mar 02 14:22:06 2016] 11. Adobe Id credentials

    [Wed Mar 02 14:22:06 2016] 12. Fix file host

    [Wed Mar 02 14:22:06 2016] 13. Quit smoking

    [Wed Mar 02 14:22:06 2016] Choice: >

    [Wed Mar 02 14:22:18 2016] Selected by the user: Creative Cloud 2015, Creative 2014 of cloud, cloud creative & CS6 products

    [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

    [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\pdb.db.

    [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\Media_db.db.

    [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\hdpim.db.

    [Wed Mar 02 14:22:18 2016] Call of removalofCS5CapsBackupEntries

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

    [Wed Mar 02 14:22:18 2016] Invalid database of HD session

    [Wed Mar 02 14:22:18 2016] List of products installed on this computer

    [Wed Mar 02 14:22:18 2016] List of products for cleaning:

    [Wed Mar 02 14:22:18 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

    [Wed Mar 02 14:22:25 2016] response 1

    [Wed Mar 02 14:22:25 2016] Are you sure you want to clean all the affected products and associated files?

    [Wed Mar 02 14:22:25 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

    [Wed Mar 02 14:22:29 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

    [Wed Mar 02 14:22:29 2016] Selected by the user: "clean all the»

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* start removing the product: ALL *-*-*-*-*-*-*.

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* finished remove products: ALL *-*-*-*-*-*-*.

    [Wed Mar 02 14:22:29 2016] All files for creative Cloud have been removed.

    [Wed Mar 02 14:22:29 2016] Action: Created the D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218 folder as backup of PDB and DB for this session.

    [Wed Mar 02 14:22:29 2016] SAVED LOG FILE: C:\Users\Jonathan\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

    [Wed Mar 02 14:22:29 2016] Adobe Creative Cloud tool in cleaning completed successfully

    [Wed Mar 02 14:22:29 2016]

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

    [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

    [Wed Mar 02 14:22:29 2016] -.

    [Wed Mar 02 14:22:29 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

    [Wed Mar 02 14:22:29 2016] -.

    But guess - it did not work.

    I'm very upset that *, I tried now for about 6 hours to get this working. I am in desperate need of InDesign to get running, but that gave me errors of editing that ACC PEUT be incorrect or damaged.

    I hope someone can tell me what's happened, or maybe what I did wrong and how do I get rid of this programs and issues.

    Thank you!

    Hello

    Please visit download / install / uninstall FAQ: how to uninstall cloud creative apps?

    Otherwise, you can see Contact Support FAQ: impossible to reach support via the link "Contact us"

    Hope that helps!

    Kind regards

    Sheena

  • How can I get creative cloud to work? -He always says I am disconnected

    My cloud Barnard keep wanting to connect but then told me that I'm out.  I have reset my password teice this morning and still no joy (I wait until I got the confirmation emails).  In addition to this my CC Photoshop always tells me that it is a trial version and request a serial No.  My original order email tells me it will be available in my order page, but it is not.  Help.

    I found an entry not in Adobe Photo program, but he says that is not a record of CC of Photoshop.

    -Invited to you connect after you paid

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    If the above does not work, a "radical".

    -A fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0

    -http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • How can I get creative cloud libraries?

    I am currently a student who is issued a laptop that comes with Adobe Design Premium CS5, but when I go to a program such as Adobe Illustrator there is no option to select Creative Cloud libraries although it should be in the Panel of the window. How can I libraries will appear if I used Adobe Capture to turn a drawing into a vector in my phone? I tried emailing simply the vector captured myself, and it does not recognize the image as a vector. Help, please!

    Creative cloud libraries are only available if you have a subscription to a version of Adobe Creative Cloud. It could be a student subscription, an individual subscription or a subscription of the team. Adobe offers subscriptions for the past four years. Here is a link for the student or teacher at a heavy discount version:

    Adobe Creative Cloud for students and teachers | Adobe

    Adobe Design Premium Creative Suite 5 is about six years old and is called a "perpetual license". It is now an older version of the Adobe software and meaning 'end-of-life' that it is not supported and won't work with modern computer operating systems or with mobile devices.

  • How can I uninstall creative cloud Manager

    Hi, I have an irritating problem, install the latest version of office of Director CC.  Technician in Adobe recently worked on my machine for more than an hour but could not eliminate the problem.  I get a notification that Adobe has an update for me. I opened the window update, and CC Installer window opens.  After it connects, it displays the message "tries to connect with the server" and then displays an error code - «get help» I tried to uninstall the existing CC Manager but it tells me that this is not possible because the other Adobe products are running.  It's confusing, because none of the applications on my task bar are open.  I can't afford the downtime that is addictive and am concerned about the consequences of not updating.  I pay £47 each month and each £ download on Adobe account seamlessly - exactly the way I expect updates from Adobe to perform.  Recently, I lived a poor reproduction on a Train Simple video playback, I have updated Flash and improved performance and then I received an email from Train Simple advising that they had received an avalanche of complaints from UK customer base and have worked diligently to correct this problem.  I wonder if a similar problem has occurred with the Cloud Creative Director download process.

    HP Pavilion 64 bit Windows 8.1 Premium + Internet security and Malwarebytes Premium AVG running.  I tried to disable & allowing those without two advantage.  I'm a graphic designer from front end and have no knowledge of the things "under the hood"!

    Hi William,.

    Please check the help below document to use the uninstaller for desktop application Adobe CC:

    https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html


    Kind regards

    Sheena

Maybe you are looking for

  • Re: Installing Win7 on Satellite C50-A628

    Whenever I want to install 'Windows 7' show the message *. 'Load the driver. A required CD/DVD drive device driver is missing. If you have a driver disk, CD, DVD, or USB flash drive, please insert it now. Note: If the Windows installation media is in

  • Write table 1 d to drop at specific sampling frequency

    Hey everybody! I'm back to ask what probably is another simple question. I have 6 cells of custom load that are read in a sub - VI. The Subvi is inside a loop for, which is inside a structure of the case, which is inside a while loop. Here's what it

  • Don't remember the administrator password

    Original title: Mr. Gerry Tamblyn My wife is the admin on the pc at home. She can't remember her password. Can she recover? It has not made a backup.

  • Service Pack 3 window

    I get an alert of almost every day that the updates are ready for my computer. This update is for Windows Service Pack 3. When I click 'Download' the alert box goes, but nothing is downloaded.  I'm stuck with Service Pack 2. Any suggestions?

  • Photo Gallery does not recognize either one of my two DVD burners

    It says "You don't have a disc drive capable of burning the files to CD or DVD" how to recognize the F drive because my default recorder