How can I send a laptop to HP for repairs?

I have a laptop HP Pavilion with a cracked screen. This is the second time that the screen is cracked. The first time, we had a technician HP come to the House to fix it. He seemed a bit inexperienced and nervous and had difficulty getting the display opens to pop in a new LCD. Apparently it must have damaged something internal in the process, which went unnoticed until the second time the screen cracked and had to go repair. So this time I brought to Staples, where services tech guy was very helpful and was able to get the screen appeared in no harm, but now the laptop won't turn on. He said it is an internal hardware problem and not a hard drive or the battery, because when the laptop is plugged, the power source is on signaling that the computer is plugged (and it has tested the hard drive for problems; the OS and data are intact and the drive works very well).

What the guy from Staples also found was that the display unit plastic had taken place with electric tape (probably from the first guy that repaired a few years ago) and that in the course of the first guy prying open the screen, some internal components (he didn't say that) had gotten twisted; It is probably the culprit preventing the marketing of the laptop. I left the laptop at Staples for a few weeks, so they ordered a new "room" in the hope he get up and running. They have just called this morning to say that they had installed the new "party" but that it was not yet light. I'm going to Staples more late this afternoon to pick it up. I'm not ready to let go in the trash and want to try to send to HP in the hope that they can fix it in a factory environment. I don't know if it's still under warranty (got as a Christmas gift in 2010), but am able and willing to pay extra, even if it is not.

I searched online to find out how to mail in a computer for repairs of the plant and got this page:

http://support.hp.com/us-en/document/c00064570

.. .titled "Preparation Notebook for courier to an HP Service Center qualified." This page is a subsection containing information about how to contact HP for a service request:

How to plan a repair service

For service to the Canada and the United States, contact HP to schedule a repair with a HP authorized service center. The HP agent will determine whether the HP laptop should fix it to a service center. If a repair is required, they predict a recovery of the laptop PC. The repair takes usually 5-10 working days including shipping.

I'm on the service page now, but I don't know personally make and model of the computer. I know it's a HP Pavilion Ultrabook (obviously I can't run the detection tool because I'm not on this computer). Although I don't know if Ultrabook is the term for it; When I got it, I thought it said Ultrabook, but is perhaps just a "slimline notebook" If there is such a thing. (He has a 14 "screen and no disk drive internal or a numeric keypad.) I thought small-form laptops without disk drives and keypads have been called ultrabooks but maybe I'm wrong). The search engine gives only one result for "Ultrabook" for the United States, and I know that's not my model. I know this isn't a netbook either. Is it just a laptop usually without additional equipment, then?

TL; DR, I know, but what I am hoping is that someone can provide me with a phone number or I can call to get general support and service by mail (and maybe inform me in a way to the image of a hard drive that has to stay in the machine that cannot turn to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get the same model by Amazon (or even if I have to go through eBay - HP in their "infinite wisdom" does not provide that affordable Windows 7 models, which sucks as much as useless Microsoft replacement). Right now, I just need to get this STAT baby in intensive care.

EDIT: The left hinge of the laptop just as loose, as another user described in this forum post:

http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328

Without doubt, this has something to do with it too, as this user also said the display hinges have been wobbly and the computer does not. (Eventually this 'Party' the Staples guy mentioned also has something to do with the hinge, or they are two separate issues part just a coincidence).

Hello

Please find the links given below to contact HP technical support.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Tags: Notebooks

Similar Questions

  • How can I send the animation html email for my friend (yandex, email)?

    How can I send the animation html email for my friend (yandex, email)?

    You can not post. What you can do is to publish somewhere on a server and give them the address.

  • How can I send this laptop back and get my money back

    HP laptop 15-f009wm had nine 17/08/2014 it is junk never buy hp again about to wipe and put diff on her bones

    think I'll just put it in the trash where it belongs not to waste more time with windows or HP

    Hello

    I think that you purchased at Walmart, please check with them and according to its refund policy, I do not know HP would accept that.

    Kind regards.

  • In the Api Soap Echosign, how can I send more than one file for the signature...

    Some examples of code for sending single document...

    $client = new SoapClient(EchoSign\API::getWSDL());)

    $api = new EchoSign\API ($client, "YOUR API KEY");

    $file = EchoSign\Info\FileInfo::createFromFile('demo.pdf');

    $document = new EchoSign\Info\DocumentCreationInfo ("Test sendDocument", $file ");

    $recipients = new EchoSign\Info\RecipientInfo;

    $recipients-> addRecipient ($recipient_email);

    $document-> setRecipients ($recipients);

    $result = $api-> sendDocument ($document);

    Hello

    You will find the documentation of the DocumentCreationInfo object in the EchoSign API SOAP at https://secure.echosign.com/public/docs/EchoSignDocumentService22#DocumentCreationInfo

    You will see that you can provide an array of files in the field of fileInfos DocumentCreationInfo object.

    EchoSign also provides REST style APIs. You can access the REST API documentation at https://secure.echosign.com/public/docs/restapi/v5. You can use POST reassure API https://secure.echosign.com/public/docs/restapi/v5#! /agreements/ to send the contract and this API operation accepts also several files on demand.

    I hope this helps.

    Thank you

    Nikhil

  • file transfer: How can I send all my files from my office text to my laptop please

    Hi responds to Microsoft

    How can I send all my files from my office text to my laptop please.

    Thank you
    JO

    Copy a USB, external, drive or drive? Then put them on your laptop?

  • How can I send a page or link to my cell from my laptop?

    How can I send page or link by e-mail (yahoo) to my cell?

    Hi linda,.

    You have an Android phone? or and iphone? If so, there are ways to receive your emails on your phone. Let me know.

  • When I send a text message and mobile data are off, it is not given, but I do not see this message for a few minutes. I can then refer using "send as a text message. How can I 'send as a text message' in the first place?

    When I send a text message and mobile data are off, it is not given, but I do not see this message for a few minutes. I can then refer using "send as a text message. How can I 'send as a text message' in the first place?

    Disable the iMessage?

  • How can I send a message in my Outbox?

    How can I send a message from my Outbox? I do not see a 'send '.

    any where

    Usually, when you open the message there is a submit button. If not try to move the message to the drafts and try again, or copy and paste the content into a new message.

    TT2

  • How can I send a group of addresses of recipients to someone else?

    I regularly send messages to groups of recipients (5 to 50 in size). Someone supports a part of my work; How can I send a group of addresses without having to type all of them again?
    I tried watching a group of addresses in "address", highlighting its content and by pressing Ctrl-C; but by pressing Ctrl-V in the body of an email to him does not.

    You can export books complete addresses or mailing lists.

    If these groups are already in you mailing lists the address book opens the address book and click on the folder in the list to highlight. Then go to Tools-Export.

    Then name the file, choose where to save it and decide what file format can use the new person.

    The LDIF format is best if they are a user of Thunderbird. Separated by commas works with most, and can be opened in Excel to view or change.

    And then send the file.

    Export your address book is a good way to save problems later.

  • How can I send an e-mail to a smart phone?

    How can I send an email or a hot link for a smart phone? Of course, the smart phone has only a digital set is possible to send it to a smart phone?

    You can use a qrcode, on the computer, copy the link of the site, go to this site:

    Paste the link in the form, select static, click on generate, now save the qrcode and send by e-mail or connect the Mr. smarth phone to your pc, transfer on Mr. smarth phone qr code, then use an application to read the qrcode on Mr. smarth phone

    type the link in an email and send to yourself, then open the email in your smarth phone or send to someone

  • My iPod classic is synced to my old pc windows how can I send it to my new apple mac - all my music on iPod is uploaded to this topic via ads and bought on iTunes?

    My iPod classic is currently synced on my old windows pc - how can I send it to my new Apple Mac without losing any of my music.  All my music is downloaded from the ads?

    If you still have your old PC in working condition, with its iTunes library intact, not to use your iPod to transfer the library to your new Mac.  You transfer your data from user (not just your iTunes data) directly from the old PC to the new Mac.

    There is an automated system called Migration Wizard, if your system meets the requirements.  Be sure to have a backup of the data.

    Migration of Windows v1.0.5.7 Assistant

    Alternatively, for the part of iTunes, this paper outlines how do it manually, using an external drive.

    Manage and backup your iTunes media library - Apple Support

    To summarize, the first step is to make sure that all your iTunes data is stored in the iTunes folder ("consolidate"), which is located in your folder music user account.  The second step is to copy this folder iTunes on an external drive, to create a backup.  The third step is to restore that backup the iTunes on your new Mac folder.  Launch iTunes to use data from the old PC iTunes; It looks like iTunes running on your old PC, complete with all the songs (and other types of media) and data, such as reading lists, notes, play count, etc.

    Your iPod continues to synchronize with it, because for the iPod, it's the same iTunes library (on another computer).  If you using your iPod as a data source, you add your old data to an iTunes library on Mac.  It is NOT complete.  The iPod sees it as a different iTunes library.  iPods are not designed to be your data from iTunes backup.

    However, IF the iPod is now the only place where your songs are stored (and you have no other backup), thanks for posting back.

  • How can I send emails with outlook express from firefox

    How can I send emails with outlook express from firefox

    See change the program used to open e-mail links for how to configure Firefox to use Outlook Express.

  • How can I send a message to a cell phone from Apple of my iPhone

    I have an iPhone 6, but have friends with a Samsung.  How can I send them a text message.

    same way you send someone else a message text... using the Messages application.

  • How can I send voice messages in Spanish

    How can I send voice messages in Spanish

    Hello

    On your Apple Watch, after tapping on answer, press firmly on the screen, and then tap on choose language to a different language for your reply (including the dictation).

    The default language for a conversation in Messages is on the same language as the active keyboard on your iPhone (in Messages) for this particular conversation. When you change the language of the keyboard for this conversation on your iPhone, it also changes on your Apple Watch.

    To change the language for a chat on your iPhone (and also on your watch):

    • Lock your iPhone (press the Sleep / Wake button briefly).
    • Open the conversation with this contact on your watch and press on answer.
    • On your iPhone, press the Sleep / Wake button briefly to display the lock screen.
    • The lower left corner of the lock screen, drag upward on the Messages icon (where transfer icons appear).
    • This will open this conversation in Messages on your iPhone.
    • Press the symbol of the globe by the SPACEBAR on the keyboard of the iPhone and choose your preferred language.
      • To add international keyboards, on your iPhone, first go to: settings > general > keyboard > keyboards > add new keyboard.
    • Start typing a response on your iPhone (one or more characters), then delete (implements the choice of language of keyboard for this conversation).
    • On your watch, in the Messages application, exit the screen to answer.
    • Start a new response when this conversation - the new language will be used for dictation and short answers in this conversation.

    More information:

    Use Dictation on your Apple Watch - Apple Support

  • How can I send the documents that I did on my apple system Windows uncoded based

    Dear Apple Forum;

    I managed to send documents by e-mail or a windows-based system, I did on my apple system, but unfortunately they show in an unreadable code style, or sometimes it says: cannot open the document, or there are no applications. to open these documents. My question is how can I send documents that I did on my apple system, e-mail or / Windows based not coded or if there is any APP or platform to do so, your help and your knowledge, research appreciate your response, thank you.

    Best regards, Omar Alhussaini.

    Alghir Omar Sabah,

    What software did you use to write documents? Pages, Word or open Office?

    mAh Salam

    Leo

Maybe you are looking for

  • MAJOR WITH PAGES PROBLEM

    Using Pages v5.6.2 on an iMac with OS v10.11.4.  When you try to open a file that is stored in iCloud he says "the file could not be opened."  It is very disturbing when the hours of work becomes inaccessible.  Fortunately, it is normally possible to

  • I deleted Pages. How can I download this new without having to pay?

    I had Pages pre-installed on my MacBook Air and had to temporarily remove. Now when I go to download it the Apple Store wants to charge me for the app. How can I get that back without having to pay for it?

  • Problem HP Support Assistant...

    Hello! I use a HP Pavilion notebook g4-1024tx. Each month, HP Support Assistant from my computer will tune to my computer. But I always see, because I need to use the computer for homework. Then, day after day, notch by notch, I found that my compute

  • Zoo Tycoon 2 - cannot run

    My daughter has Zoo Tycoon 2 Ultimate Collection. It runs on a 32-bit computer Win 7 with 3 GB of RAM. It worked very well for a long time. After a few months of not playing, she inserted the CD and launched the program. The screen 'Run', 'Install',

  • Cannot install Vista SP1

    I tried ALL the solutions proposed and it will NOT be installed. It downloads fine, but after "installation" it fails. error code FFFF 0x8000. I have the stand alone version and the version of the SP1 updates. Can someone help me, please? I am prepar