Zoo Tycoon 2 - cannot run

My daughter has Zoo Tycoon 2 Ultimate Collection. It runs on a 32-bit computer Win 7 with 3 GB of RAM. It worked very well for a long time. After a few months of not playing, she inserted the CD and launched the program. The screen 'Run', 'Install', 'website' appeared. She clicks on 'run '. After a few moments, a dialog box appears that says: "Please insert the Zoo Tycoon Disc 1 and click OK to run the Game" or something similar. Of course, the disk is already in the drive. Re-insert the disc or by clicking OK without reinserting the disc means nothing.

I can browse the files on the CD. The player seems to work fine - it plays DVD.

Angry girl blaming the help desk (me). Suggestions welcome!

Hi Scott,.

Generally you encounter this message if the installation of the game is not over and that you are trying to read. You can uninstall the game completely using the Windows Cleanup utility, and then try to reinstall the game and check if that helps.

Download the utility from the link below, install and run it, and then select from the list of items that you want to uninstall the application.

http://download.Microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Before installing the computer clean boot and then continue the installation. To put the computer in a clean boot follow the link below.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: Once you have finished installing, follow step 7 to start the computer in normal startup.

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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