How to cancel subscription with Adobe ExportPDF renovation
How, I've used this forum because I wanted to cancel the renovation of this subscription and I was told that it was already cancelled so I didn't need to worry about this. Well, I received an email stating that my subscription has been renovated again and I was charged of €24.54 this morning.
Here are the details:
Number of pedido: 07009984591 | |
Suscribe plan: Adobe export in PDF, annual | |
Date of beginning: 15-January-2015 (PT) | |
Date of renovation: 14-January-2017 (PT) | |
Total: 24.54 EUR |
I'm already tired of this situation, I want this subscription cancelled and my money refunded ASP.
Veronica
Hi Veronica,.
Please contact customer service.
Thank you
Abhishek
Tags: Adobe
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Hi brentm32191330,
You bought a subscription to the online service from Apple or Adobe?
(a) purchased on the Apple App Store via the Acrobat Reader software for iOS app (mobile)
iTunes - account & billing - Apple Support
Manage your auto-renewal - Apple Support subscriptions
(b) purchased directly from Adobe through the interface of the web browser (https://www.acrobat.com)
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It is a forum for users of Adobe, not the customer. We (the moderators and members of the Adobe forums) are not able to process applications (cancellation, renewal), upgrade, etc about the services/subscriptions.
Sorry for the inconvenience.
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My annual subscription to Adobe ExportPDF. Comment do pour reactivate it?
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> My annual subscription to Adobe ExportPDF has just been renewed on 25/03/2015 (ref ARSY911299207US).
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>
> BUT I only has access to the application.
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Hi francist9639403,
I'm sorry to hear that you are unable to access your subscription ExportPDF. Please clear the cache of the browser and then connect directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara
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Please refer to the procedure described in KB:
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Hi veronicag9762611,
You must contact our customer service to cancel the subscription, please follow the Contact Customer Carelink, sign in using your Adobe ID & click on "still need help? Contact us"button to launch the chat/call.
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Please see the article for cancellation:
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You can also contact cat to cancel
https://helpx.Adobe.com/in/contact.html?step=CCSN_adobe-ID-signing-in_stillNeedHelp
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Megha Rawat
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Cannot cancel my subscription with Adobe services.
I want to cancel my subscription for 1 year with Adobe Services because he charged me twice in one day and because I don't use it any more. I do not understand why, but he charged me twice but I paid at the beginning so I don't know what these additional payments are for. I want to cancel immediately! Can someone please!
Look through the links below and use the option to chat or by phone if necessary for your situation:
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https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.Adobe.com/thread/1703848
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails try using another browser.800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).
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