How to find the password to iCloud after restoring the factory settings.

My wife has an iPad.  I stick with my iMac and had nothing to do with the implementation of its iPad.  She had a problem recently that would require an update of iTunes.  When the update has downloaded a message appeared saying "your iPad can't be updated; you need to restore it to factory settings. "We did the restoration and has a splash ACTIVATE IPAD screen.  He asks as the inside diameter and the password used to configure iCloud... which my wife do not remember.  He also says that my i.d. Apple (my email address) does not allow to open the iPad.  What to do?

If you do not have credentials, start here: http://iforgot.apple.com

Tags: iPad

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