blue screen on envy 14 beats edition after restoring to factory settings

Hello

My HP Envy beats edition is 2 years old and recently had a problem starting and we have restored to factory settings since it was the only option they don't have no recovery points on the system.  It freezes for a split second, and then a blue screen at random intervals. When this happens, he mentions something about a process of dumping of physical memory, and then restart windows.

I am able to go into windows and use normal programs, but suddenly the blue screen appears and it stops again. Especially when I use the mouse.  I don't know what the problem is. Help, please.

Thanks for the reply! Now that I have this information, I would like you to try the procedure described in this document to Microsoft for the resolution in Windows 7 stop errors (blue screen)

Please try all the steps, including the reinstallation of the operating system if you unable to solve the problem. If nothing works, the computer must be repaired since there is most likely a hardware problem. You can call the HP support to get it addressed.

You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide

Please let me know if you have any questions or concerns. Thanks again and have a great day!

Mario

Tags: Notebooks

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