How to make the 'printerdiagnostic.diagcab' of MS?

All my printers has disappeared from the Printers & window Telec.  When I try to add a printer, it error. I did a search on Ms Support.  He recommended running a diagnostic program.  I d/l 'printerdiagnostic.diagcab' from the page of Ms.  Now how can I run?  Nothing on the page of MS for instructions.

Look for instructions on the website from which you obtained this file.  As far as I know, however, it's a results file after you run the tool of diagnosis Microsoft supported in offline mode.

What version of Windows you use, including service pack?

Generally, the symptom you describe indicates that the print spooler is not running.

Often, but not always, this is due to a corrupt print job stuck in the queue or a damaged printer driver.  However before you clean things up, on general principles, that you can download, install, update and run full scans with each of these two free programs:

AntiMailware MalwareBytes
SUPERAntiSpyware

Do not operate the two scans simultaneously.  Each will take a long time, so start it and then go do something else for a while.

Cleaning of printers

NOTE: If after completing step has the print spooler is not always running after you launched the command "net start spooler", you will not be able to follow all the steps in "First Article".  Use of the special procedure for printers Lexmark described below and follow in its first Article.  If still no joy, use the alternative method that is linked below.

A. Clean on print jobs pending

  • Open a command prompt window (start > run > cmd > OK)
  • Type the following in the black command prompt window, and then press ENTER after each line

net stop spooler
del/q '% windir%\system32\spool\PRINTERS\*.* '.
net start spooler
output

B. clean the old printer drivers and install the latest drivers by using the directions in One Article.

A special procedure for computers that have or had a Lexmark or Dell-badged Lexmark printer.

Open a command prompt window (start > run > cmd > OK)

Type the following in the black command prompt window and press enter

dependent on the spooler of sc config = RPCSS
output

Note that there is no space before the =

If you want to use a Lexmark or Dell-badged Lexmark printer after having done the above, you will need to reinstall it.

Alternative to the method of his Article: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Tags: Windows

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