HP 120 do not envy copyingor scanninmg

Hello

I have a craving for 120 HP all in one device, which is less than 2 months old.

I connect via Wifi and my OS is Mavericks 10.9.2

The printer prints fine from all devices, but it won't copy.  He has a message "Scanner problem.  Turn the printer off, then on.  If the problem is not fixed the scanner component is broken and can not copy or scan.

By turning the printr off & on does not resolve the problem.  As part of troubleshooting, I have the drivers updated and done a hard reset but the problem persists.  Printing is still fine.

Anyone have any new ideas, please.  Thanks in advance.

Hi BHK6,

Thank you for your suggestion; I tried and the problem persists.

Now, I talked to the dealer where I bought the printer and they are accommodating to return to HP.

Thank you

Tags: HP Printers

Similar Questions

  • HP Envy 120 do not print

    My printer HP Envy 120 is not printed correctly.

    The printer accepts the job, pages come out of the printer, but the only thing that appears on the page's hyperlinks. I tried printing from three different computers and printed various documents Microsoft word but its all the same impression.

    Is there something you would suggest that I should try?

    Thank you

    I would try the doctor print and scan to see if it will detect and fix the problem automatically

    Try printing HP and Scan Doctor for Windows

  • HP Envy 120: Does not print to iPad or iPhone.

    Fortunately I've been printing from my iPhone and iPad for the last 6 months. All of a sudden today, I am unable to do so. When I get to 'select printer' on the options of the printer, I get a message saying "no printer found AirPrint. I turned the printer market. I unplugged and reconnect to the WiFi devices and printers. It is usually so straight forward, I want to just print an e-mail! Please help me solve this problem. Thank you.

    Hey @Mossy284,

    Welcome to the Forum from HP Support.

    I see that you are unable to print via AirPrint with your ENVY 120 HP e-all-in-one printer.  I would like to help.

    You have confirmed that your printer is connected to your wireless network?  Note that AirPrint will not work if for example your printer connected to a network of comments and the iPhone or the iPad is connected to your main network.  Button on the front panel of the printer the wireless icon and make sure that it is connected and displays an IP address.  If this isn't the case, run the Wireless Setup Wizard to restore connectivity.  If you are connected, but find that AirPrint works always do not, powercycle your equipment as explained below:
  • 120 envy: envy of 120 - will not scan / photo copy

    Hello

    When I put the page I want to scan / photocopy to the screen (yes I put it the right way), print out shaded black.  The scanner moves on the screen, but the 'light' scanner doesn't work, then it is not bright enough or have enough light to read the page to read the page.

    Is this a defective material or is there a driver that could fix?  He has worked in the past, but I didn't use it recently.

    Thanks in advance,

    Rodney

    Hi roddersh, I have the same problem.

    I had it before on a hp 2450, the store gave me a new (after a few weeks of waiting).

    In the next few days I'll bring the urge to go back and see what happens.

    But now it's really a bad time without a scanner (I'm home due to a blow on my back and I need to scan to send some infomation to work).

    Good bye. Tell me how was by you.

    magu2012

  • HP Envy 120 does not connect to imac

    Hello

    I just started a problem - my iMac says it cannot connect to my printer and printing is not possible.

    Printing worked very well before, and it continues to work properly my ipad and iphone.

    I'm on Mavericks 10.9.2 and Safari version 7.0.2.

    My I connect wirelessy - my network is very good, the network on the printer test is very well and the fact that I can print from ipad & iphone indicates a problem with the Mac - any ideas I should check, please?

    Download and install this: http://support.apple.com/kb/DL907

    Restart your Mac.

    Reset the printing system:

    -Go to System Preferences > print & Scan
    -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - This will remove ALL your printers!
    -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and then beside the dropdown 'Use', select the model of the printer (not AirPrint). Wait for the 'Add' button becomes available. Until it clicks.

  • Satellite Pro S300-120 does not start after replacing the CMOS battery

    Hello

    My friends laptop - a S300-120 - was having a few problems.

    I replaced some parts about this before, including a screen crack with no problems.

    However, he began to refuse to start saying "out of battery CMOS, Press F1 to enter setup". Of course you would have to do this, set the date and time, except & restart only to get the same message. We have replaced the CMOS battery with a with the same serial number and now the laptop will not boot.

    It does one of two things.

    It is one) seems to turn, turn to the top disk & CD player, cooling fan is 100%, then flashes the POWER ON led once, twice by orange, and then green to 1/2 second intervals, with no response from the keyboard or LCD.

    Or (b) turns on, turntable, does not turn up to cooling fan, POWER ON witness remains stable, no response from the keyboard or LCD.

    I re-assembled the laptop several times & can not find all the missing fittings or obvious signs of damage.

    The only thing I can think is that the motherboard has been damaged - somehow find replacements is delicate.

    Any ideas?

    Hello

    (> It is a) appears to turn on, turn the disk & CD player, cooling fan goes to 100% and then flashes him

    POWER ON led once, twice by orange, and then green to 1/2 second intervals, with no response from the keyboard or LCD.
    Usually, if the voltage in abnormal feeding malfunctions when IN DC will be blinking orange.

    In my opinion, it looks like a problem with the motherboard :(
    Eventually, you will need to replace the mobo ;(

  • Do not ENVY 15 laptop has bluetooth pre-installed?

    I bought the HP ENVY 15 Note book pc with operating system windows 8.1. I thought that Bluetooth is to include it. I tried to connect my bluetooth with the phone speaker. But I can not find bluetooth connection app.

    Hello

    According to the Nr , this machine is customized to order, so I can't say if it comes with Bluetooth - this must be listed on your documentation.

    If you open windows control panel, and then open the Device Manager, is there an inscription about the Bluetooth?

    Kind regards

    DP - K

  • Want x 360 m6-w103dx: x 360 SSD doesn't detect not envy

    Hello

    I am having trouble with my wanting to x 360 (m6-w103dx). I like it a lot so far and decided he needed a nudge, so I took a BX100 Crucial SSD 250 GB, I had and clone the HARD disk provided with the laptop for the SSD. Immediately at startup, the said laptop drive smart status has an end/failing (which doesn't seem right, others PC, I tried the SSD on do not display the same things, and this morning the SSD worked perfectly well as an old PC boot drive)

    After that, the laptop would say "Boot device not found, please install an operating system on your hard drive" (3F0).
    Then I thought, well, maybe I missed the HARD drive cloning. I plugged the SSD drive in my office and it wiped and prepared a Windows 10 USB Installer. While I was doing this, I also put the disk HARD original in the laptop to check it was working again properly and the laptop started fine just like before.

    I handed the SSD wiped/cleaned in the laptop. I always get the status message smart of the player at the start, and "peripheral to boot not found please install an operating system on your hard drive" (3F0). So looks like, I just need to install windows...

    plugged in the win 10 USB stick and set bios to start USB first. After that 10 Windows install came as she normally does, but it has not detected disks. I'm stuck enough at this point. I tried cloning, wiping the drive and its initialization in the MBR and again, wiping and try TPG and tried to place the laptop boot 'Legacy.

    Edit1:
    Now I got an old 500 GB of HARD drive in the laptop just to see if it would detect it - he did and started in an old installation of windows 7 immediately. Plugged the SSD drive in my office, which it has detected no problem and installed windows on this 10.

    Edit2:
    Don't put my 80 GB SSD desktop in the laptop and it starts windows 7 no problem... This drive is too small for what I want on my laptop, so always try to get the 250 GB boot BX100 Crucial on the laptop. I install the software SSD Crucial to look SMART on the disc and crucial details says he is in good health, so I have no idea why the laptop says something quite different and also can not detect it correctly.

    Any help would be appreciated.

    Well, I finally have a working laptop. I hope this will help someone who has ever faced a similar problem.

    I did an erase secure for both the SSD and Crucial 100 BX Adata SP550. Delete everything on the drive and it repartitioning in Windows was not enough, he had to be a deletion secure difficulty regardless of the failed clone caused.

    The Crucial drive still showed mistakes SMART boot up - that must mean it's really a firmware mismatch.

    However, it has - Data showed once again! Windows is installed with success so now I have to deal with getting the drivers for the laptop. It was dissapointing the Crucial drive was not compatible, but I'll find a use for it.

  • Beats Audio does not envy Touchsmart d039 23 after updates

    Nice day. I had problems with my wifi and bluetooth after than the 8.1 Windows update, but no problems with Beats Audio. After all the updates to automatically download for HP, it seems to have solved many problems, but now my new number is the Beats Audio does not work. After extensive research of the forums that I could find my Beats Audio Control Panel, however it does not engage and the its totally sucks now on my computer.

    Please help, is there a driver, the trick or the series of steps I can do to get this working?

    Thanks in advance

    M

    Hello

    Open Control Panel, Manager of devices.

    Expand sound, video and game controllers.

    Right click on IDT HD Audio

    Select uninstall. You may receive a prompt to remove drivers from your PC. Check this option.

    Restart your PC.

    Windows download and install bat if you have an Internet connection always on. Otherwise, open Windows updates and check the updated optional codec IDT.

    Download and install IDT.

    Jaco

    I'm not an employee of ch *.

    "" "" Please give a "Bravo, Thumbs Up" If the notice is relevant or "accept as Solution" to help other users of the forum having a similar problem.

  • Want E1P04AV: usb not working do not envy 15 t-j100

    Hi, I would like to submit a request for assistance.

    Last week, after that I downloaded an update, all my USB ports stopped working. I tried a restore to prior to this date, and I tried to uninstall the USB driver (and, curiously, two unidentifiable).

    Strangely, power flows to the USB ports only in BIOS mode. Once I leave, LED the mouse turns off.

    I really want to try a full system restore again. Any ideas?

    Hi @Appletank,

    Please try a system recovery:

    HP computers - performing a recovery of HP (Windows 8) system

    Then update drivers and software:

    http://support.HP.com/us-en/drivers/selfservice/HP-envy-15-J100-Quad-Edition-Notebook-PC-series/6521359/model/6521361

  • Satellite L100-120: can not find the driver for wireless network card

    Hello world! help me cause I don't know who I can apply my probem for! I bought this laptop in Russia - and not a bad model, but I want to change the operating system in the way that I love - so I installed vista, but the note does not work well with it, then I installed Windows XP sp2 home ed, changed in the way I wanted to, but the main problem is that I had to install almost all pilots of myself-

    Toshiba modifies his notes in the way that without its own operating system video card, modem card or wifi and sound card do not work! Well, I found all the drivers except for wifi adapter - I almost tried everything but he can't help! wifi card does not work on my note!

    could someone help me in this matter?

    The laptop was supplied with the mini-PCI Intel 3945ABG card WLan. Am I wrong?
    You should look on the Intel page for Wlan drivers for the Vista operating system.
    I also found the drivers for my Intel Wlan card on the Web site.

  • Scanner printer Envy 4520: don't go back not envy 4520 holder

    Hi have a HP Envy 4520. The arms of paper comes out but dosent auotmaticly back to the printer after that I have remove the paper?

    Welcome to the HP community @Richsand007,

    The paper on the 4520 desire support arm is spring loaded so it can only extend automatically. To retract the arm manually, you have to 'push' the arm back, because there is no component built into the printer it retracts automatically.

    I hope this helps.

    If this help will testify of my answer by hitting the thumbs to the top slot

    Click on the button "Accept as Solution" if I helped you reach a solution.

  • Satellite L650d-120 does not load after upgrading the BIOS 1.7

    After upgrading the Bios up to 1.70 my laptop is no charging current, but always works to the AC adapter.
    Can I do something on my own?

    Hello

    First of all, you should set the BIOS to default settings and need to save the changes.
    You must also leave the AC adapter plugged into the laptop for a longer period of time.

    Welcome them

  • Touchpad scroll not working do not: ENVY dv6 Windows 8

    Laptop is a few months old. Stopped working after a windows update. I found some answers previous for a year or two ago, but thought Windows 8 could require something different.

    Thanks for the help!

    Use the link below or the link at the top of this page entitled "Support and drivers". Enter your number of product as that indicated on the Service tag on the bottom of the laptop (can be under the battery). After you enter the PN, click Next, and then choose software & Drivers.On the next page, use the drop down menu to select your operating system (Windows 8). A list will fill with the drivers and software. Check the latest version of the Synaptics software.

  • Wireless not working do not envy dv7 hp

    last week I turned my wireless Internet, three days (I was out of town and didn't need) but today, when I went to turn it back on it couln can't detect my Wi - Fi. It's a hp dv7 enve 7250 8 64-bit windows running

    I had the computer for two years.

    about a month ago I had to reset your computer due to software problems.

    my wireless router was replaced just two weeks ago and all other devices are working properly.

    I tried to reinstall the drivers. no change

    I had problems with the wireless on the computer for the year past (limited access) generally set its self

    When pluged directly into the internet, internet works fine.

    Hello

    Please find the link given below might help you solve your problem.

    HP PC - Troubleshooting wireless network and Internet (Windows 8)

Maybe you are looking for