HP 15: Computer hp laptop reset to the factory settings and it supports 12 hours and still not done

I backed up all my files on a disc and I wanted to reset laptop to factory settings and it takes more than 12 hours to do this and not yet finished. He said: install Windows and the do again and yet 10 a.m. and it will not change... Is it broken? Can I get out of this

I advise holding down the power button until the computer turns off and then turn it back on and boot from the recovery media again like you did before if you still have questions after what we do more testing.

James

Tags: Notebooks

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