HP envy 15-j185nr: HP envy 15 SimplePass has stopped working

Similar Questions

• HP Envy 5530: HP Envy 5530 billboard has stopped working

  My 5 month old HP Envy 5530 e - all-in - one control/display is no longer display for print/copy/scan options.  It is empty when the power is on and turns "off" after that the printer is turned on for a few minutes.  This occurred immediately after I installed a new black ink cartridge, as it is shown on the display.  I was able to print a test page for my laptop wireless and the printer works properly.  I checked the function of the printer for troubleshooted and driver and software updates.  Once again, all are installed correctly and working properly.  I turned off the printer for an hour before you turn it back on, but it does not solve the problem.

  Hi @amm0716,

  I'd love to help you with your 5530 envy. I realize, according to your description, that the disply panel just doesn't work and it already has, but I wonder, you have the printer connected directly to a wall outlet or is a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.   Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

  In this document, you will see, QUESTION: questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

  ↑ This is not limited to the Laserjet printers.

  I know that you said you turned off the printer for about an hour, but have you tried a hard reset?

  To do this, leave the printer and unplug the power cable for 1 minute. While it is unplugged, press and hold the power button on the printer for 10-15 seconds to release built his power, then after the minute, plug the printer in.

  By clicking on the thumbs upwards below helps to show me that you are grateful for my efforts if despite our efforts the screen continues to not work, I suggest that we call. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

  Good luck!

• My HP Envy touch screen has stopped working after an update of the HP Bios yesterday

  Can someone tell me please how to fix my touch screen. I got an HP BIOS update which caused my touch screen to stop working. I tried to re - calibrate the it, but it does not accept my contact telling me that the screen is no longer enabled.

  I tried to find where to turn them on and couldn't find where to enable touch of the finger. I also tried looking for driver updates and driver seems to be up-to-date.

  Thank you

  I have another type of TouchSmart, but this may work for you:

  1. Press Windows + X logo (if you are using a Windows computer 8 - If Windows 7, click the Start button, type Device Manager and click on Device Manager in the results of research).
  2. Select Device Manager from the list.
  3. Click on the small arrow next to Interface devices to expand the list.
  4. Click the touchscreen driver (in my case, Voltron NextWindow touch screen).
  5. Right click and select Activate from the list.
  6. Click Yes if a dialog box asks if you are sure you want to activate the touch screen driver.

  On some models, it is unclear which device in the checklist of the touch screen. I read in other posts that some people have solved the problem by disabling and then re-enabling each device.

  If this does not work, you could try to go to hp.com (http://www8.hp.com/us/en/support-drivers.html) and click on driver downloads &.
  In the search field, enter your product name or number, and then click OK. Select your operating system from the drop down list under Select your operating system, and then click Next. If there is no graphic driver available under Select a download below, click on the plus sign next to the driver - graphics, and then click the name of the driver. In the information and download options window, click Download. Follow the instructions on the screen to download the driver. Restart the computer.

• ENVY DV7 sound has stopped working! If I reset it comes back for a little bit.

  Computer is a year old. Windows 8. If I reset the computer the sound lights as long as im using, but the second I walk and return its judgment and does not work. Help!

  Hello

  Check if the following makes a difference.

  Do a right-click the speaker icon in the taskbar, and select playback devices.  Right click 'Speakers and headphones' (or speakers/HP), and then select Properties.  Select the Advanced tab, and then remove the check box "allow applications to take exclusive control of this device."  Click apply and then click Ok to save this change.

  Restart the laptop.

  Kind regards

  DP - K

• HP Simplepass has stopped working

  Hello

  I have HP Pavilion dv6 Notebook PC (windows 7) and lately I have a problem with HP simplepass I tried to uninstall and install again the two driver and software, tired with the old and the new version and still nothing... when I tried to install new version th, asked me to install TrueApi 64 but I counldn can't find anything. Do you have any suggestions? Are there updates that caused the problem to not work?

  Thank you!

  Go to the C:\ProgramData\Downloaded facilities

  You should see ATTrueApiMin64
  and one {XXXX-XXXXX-XXX} in which you pass Simple HP...

  Run ATTrueApiMin64 and select Repair...
  Next race HP Simple pass and select Repair...

  Restart your computer...

  If you are unable to locate these, download files from here: ( http://www.mediafire.com/?a4sxe4183m5bppm )

• HP SimplePass PE 2011 (32-bit) has stopped working.

  When I tried to open Hp SimplePass it has stopped working.

  Signature of the problem:
  Problem event name: BEX
  Application name: SimplePass.exe
  Application version: 5.3.0.163
  Application timestamp: 4dc3641b
  Fault Module name: TrueAPI.dll
  Fault Module Version: 1.3.0.111
  Timestamp of Module error: 4dc2688b
  Exception offset: 0000c1d8
  Exception code: c0000409
  The exception data : 00000000
  OS version: 6.1.7601.2.1.0.768.2
  Locale ID: 16393
  Additional information 1: 6d9c
  More information 2: 6d9c5ed6caf089de0e1c843c28019c8b
  Additional information 3: 4ad0
  Additional information 4: 4ad0f9985309a1e0df67bd575fe0b8a1

  This is an old version of SimplePass.

  I hope that we can update your version...

  • What is the product number of your computer?

  Locate the number of portable computer product

  ===========   OR    ================

  On your keyboard (use the integrated keyboard and no external / USB controlled device):

  • Press the FN and ESC keys at the same time
  • What exact operating system do you use?

• SimplePass scanner stops working when the laptop sleeps

  Hi, I have a Pavilion m61045dx notebook for Windows 7 64-bit.  I managed to get any installation Simplepass chose Google Chrome as a browser, because it seems that Firefox does not support this version of Simplepass 5.4, and then the fingerprint reader has stopped working.  I found a suggestion on this forum or another, can't remember now that said to go to the Device Manager and choose the validity and under power management sensor, uncheck the box "allow the computer to turn off this device to save power".  Rebooted as directed and Voila! validity sensor works again. But now every time that the computer will sleep the validity sensor does not power back upward with the rest of the computer.  Whenever this happens, I was able to make it back by going to Device Manager and the deactivation and reactivation of the validity sensor and then restart.  But seriously, what a pain.  Any suggestions?  I'd be happy to find that it is just a matter of setting, but failing that maybe an update to the latest version for my machine.  Unfortunately, the software Simplepass has no option ' check for updates ', or device driver updates either.  Any suggestions?

  Please disable power saving mode for USB in Device Manager.

  · Click on Start Orb > typeDevice Manager in the search box

  · Click Device Manager in the search results

  · Expand USB root huhb > right click on your mouse > clickProperties

  · Click the power management tab

  · Uncheck allow the computer to turn off this device to save power

  · Click OK

  that you change the power supply for the USB options.

  Here are the steps to do so.

  http://www.SevenForums.com/tutorials/147369-USB-selective-suspend-turn-off.html

  disable the mode of suspension from there...

  Hope this helps, good luck!

• HP Envy 15 - 3040nr Sound stopped working

  Hello

  The sound on my hp envy 15-3040nr has just stopped working. I reinstalled the sound drivers, checked to see if the speakers have been disabled in Device Manager and used the tool to troubleshoot the system and security. None of them helped. Its also not working with headphones.

  Any help will be greatly appreciated.

  Hello

  Try the following.

  Download IDT Audio Installer on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56900.exe

  One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

  When you're done, shut down the laptop, unplug the AC adapter and then proceed to a "forced Reset" by holding down the power and time for 10 seconds.  When done, plug in the adapter.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  'Speakers and headphones' left click once to highlight, and then click the Set Default button - check if you now audio.

  Kind regards

  DP - K

• Audio HP Envy 3033CI has stopped working

  I am running Windows 7 Home Premium 64 bit on a laptop HP Envy 3033. The audio has suddenly stopped working. This happened right after an update of Windows, although that could be a coincidence. I tried to use the troubleshooter in Windows for sound and used the Recovery Manager to reinstall the audio driver, but nothing has worked. No sound through speakers or headphones. Everything looks like it should work, but it is not. Computer is still under warranty.

  No audible response in the installer, so I'll try the repair of the equipment. Thanks for your quick response!

• the envy 15 - k112nl: help! Igfxtray module has stopped working

  My operating system is Windows 8.1
  From the first, just start the operating system, this message appears.
  I already did all the updates but doesn't change anything.
  The strange thing is not always the case...
  I also tried to format and restore the system to the original (even if the error was there from the beginning).
  Here are the details:

  Firma problema:
  Problem event name: APPCRASH
  Application name: igfxTray.exe
  Application version: 6.15.10.3574
  Application timestamp: 535821b 3
  Nome modulo con if: combase.dll
  Versione modulo con if: 6.3.9600.17031
  Timestamp modulo con if: 53087867
  Exception code: c0000005
  Offset exception: 0000000000005fc 4
  SO version: 6.3.9600.2.0.0.768.101
  Locali impostazioni ID: 1040
  Additional information 1: 6e7b
  Further information 2: 6e7b5f57cd6ed15f3431cd3d49dfc83a
  Further information 3: 85e1
  More information 4: 85e1489b50a3f82602beac997d76aebd

  Bought my HP Envy in January 2015 and received this error message at start-up. Read all the suggestions here, but was afraid to try to remove the drivers on my own. Instead, I used the HP support chat service. HP technician took the screen control (with my permission) and does all the work while I watched. It was a rather technical and complex challenge that took about 15 minutes, including two reboots. When the computer restarts, the technology was already ready to continue once completed starting. He has solved the problem, waited patiently for a start more to make sure that the error message disappeared and then proposed to call me 1 hour to see if everything was still OK. Cannot recommend this service enough.  Surpisingly good service of HP. It's my first HP because I always heard bad things about their service, but their obviouly working on fixing it. Not sure if this service is available only if your computer is not in the warranty. Maybe for a fee, but still worth it.

• HP Envy dv6 7200 CTO: has stopped working

  Hello world.

  I have a problem with a stopped working error. When I opened the call of duty 4 Multipalyer and play for 5 to 6 minutes (sometimes up to 15 min) it give stopped working error (iw3mp.exe has stopped working). I use coolpad for the laptop to control heat. and I try these solutions:

  1 turn on the stereo mix

  2. put the socket for headphones

  3. put the microphone jack

  4.mssmp3. ASI-> mssmp3.bak

  and my problem not solved. Now what can I do with this error and my laptop?

  Thank you.

  HKN

  Hello;
  
  Let me welcome you on the HP forums!
  
  Sorry, but it's just a volunteer community support forum and we have no possibility for debugging problems with third parties (i.e., no HP) applications.
  
  For help with COD4, yout best bet is to see if the game provider has a support forum and post your concerns there.  You are more likely to help in this way.

  On an overheat, here are a few troubleshooting steps you can try: HP laptops - reduce the heat inside the PC to prevent overheating. HP® customer support

  Good luck

• HP envy 15: fingerprint reader stopped working

  F-Reader has suddenly stopped working.

  Please guide.

  Kind regards

  Dieudonné

  Hello @tousif18,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

  I read your post about the fingerprint reader and wanted to help you!

  For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
  How can I find my model number or product number?

  In the meantime, have you recently installed updates?  Have you tried to perform a System Restore, to define the notebook to its previous working state?  You can also try to review the following document and let me know how it goes:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• the envy 100 printer screen is partly dead (has stopped working)

  E screen has a problem. the bottom of the screen in part went dead the bottom to wy about half to the top of the window. This dead zone seems to be getting bigger.  The printer is atill impression, but the "copy" button and other actions went walkabouts!

  Hi gaorr,

  I understand that the display does not work.

  I'll be happy to help you.

  Make sure there is no damage to the power cord and it is connected directly to a wall outlet.

  The printer should not be exposed to an electric or magnetic field.

  I would like to do a hard reset of the printer.
  While the printer is still on, unplug the power cable to the back of the printer and the wall outlet.

  Wait 10 seconds and connect the power cable to the wall then the back of the printer.

  I hope this helps.

  Thanks for posting on the HP Forums.
  Have a wonderful day!

• HP Envy 5530: My scanner has stopped working

  My scanner has stopped working - it prints ok. I tried print & scan doctor to solve the problem but so far no luck. When conducting diagnostic tests, it gets stuck on check disk for hours and is unable to perform the full audit. I tried everything without success. Some of the messages I got: communication scanner cannot be established - inaccessible scanner. I tried enabling, but no effect. Please help me I am desperate.

  My scanner has stopped working

• 411 wants 110 all-in-in-one: Envy 110 411 a all-in-one has stopped working

  I want to 110 411 a all-in-one. I use the scan function - I don't use it to print or copy. I got it for a few years with no problems.

  Yesterday, when I went to scan a document as usual, he does not work and I had an error on a «transport jam» At the same time, the front where we load open paper sheets and the small arm (or what you call) that one up the paper also balanced out and remained outside. I don't know why that would happen, since I chose Scan and not print or copy them.

  I watched the online instructions and video for a carriage jam troubleshooting and followed the instructions, but transportation seems to be OK and there is no jam. No instructions troubleshooting that I saw mentioned the part about the lifting of the front and the arms of Briefcase to come. So, even if the error message says something about jam of transport, which doesn't seem to not be the problem.

  At this point, I followed the complete sequence of the steps in troubleshooting many times and they have not helped. In fact, I got a message saying that the device will be shut down to avoid damage. Help, please! I don't want to buy a new scanner right now!

  Dianne

  Hi @Dipena,

  Thank you for answering my questions!

  Please double check, that all steps have been taken in the following guides:

  1. Displays a Message ' Transport Jam '.
  2. A message "Paper jam".

  If the guides above are complete and has not solved your problem. Please contact HPtelephone support for further assistance. Repair printer / or replaced. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Good luck!

  "Please click the Thumbs up icon below to thank me for having responded."