HP 15 f024 wm energystar: problems with lock screen. (and ICP account)

OK, so I recently had to replace my hard drive on my pc, so I reinstalled windows, do not use the default that came with my pc. So I took it to a repair store to do this. They have set up a default account for me. When I got my pc back, I logged on my microsoft account, thinking that this would change my picture of lock/account. There can be no. Lock screen remained Rainbow, and account remained gray silhouette. I tried a lot of bugs that I found on the fourms several but none were of no help. It is also preventing me from adding a brooch, a photo password. I would like this be fixed, thanks in advance!

HP 15 f024 wm energystar

8.1 Windows 64-bit

Hi @Astronaut29,

Thank you for your query.

I take that you replaced the hard drive and installed Windows to a retail disc and did not use the recovery feature.

As you have used a disk at retail, you must contact Microsoft for assistance to the evolution of your lock screen photos.

Microsoft Corporation / Customer Service

1-800-642-7676

Microsoft Support contact us

Here are two links that can help windows.microsoft.com.

Customize your PC

See the photos on the desktop, start, the lock screen

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

To show recognition for my efforts please click the Thumbs Up icon below.

Tags: Notebooks

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