HP 15-f039wm: Re: qualcomm-atheros wifi adapter does not work with windows 8

Hello HP support.

I have a HP 15-f039wm, product J8X12UA #ABA, running Windows 8.1.  I like it, but I thought I could improve it by upgrading to 8 GB, installation of a 240 GB SSD and move the 500 GB HARD disk to an external USB adapter.  So far, so good, so very jolly good.

I also wanted to upgrade the Wi - Fi adapter to a faster power adapter with Bluetooth 4.0, but instead to get the AC7260 from Intel, I settled for a Qualcomm Atheros AR9485 with the Bluetooth BT3012 device, which belongs to a HP, I think.

I shouldn't have paid.  Too late, I learned that the Atheros AR9485 has major compatibility problems.  Microsoft compatibility survey shows that some 530 speakers, 357 note as incompatible AR9485.

This pair Bluetooth adapter and connects with my cell phone, but it remains connected for less than a minute before it disconnects.  It does not connect with something else I have.  It does not recognize my Bluetooth phone earpiece, and he recognizes that rarely my Bluetooth keyboard, with which it will pair but it never connects.

The keyboard is a deal breaker - a must - have - and something really nice.  I tried the same Bluetooth keyboard sold by comb and Arteck jelly and a similar one by the EC technology, which has the top two rows of keys merged into one.  They connect immediately with an IPhone 4, but none of the three would be in contact with the BT3012 in my HP 15 - f039wm.

Microsoft recommends the most recent drivers as a fix for incompatibility issues.  I downloaded the NIC drivers and card with Bluetooth Bluetooth drivers for the AR9485/BT3012 of http://www.station-drivers.com .  That updated the Qualcomm Bluetooth driver version 8.0.1.273, date from mid-2013, that came with the BT3012 (AR9485) Microsoft version of the driver 8.0.1.344 card, day 23/04/15.  Even still, it connects to my cell phone but nothing else.

"Allow Windows to turn off this device to save power" is not checked for the adapter.  I also ran the 'netsh' command to clear the TCP/IP stack and reset the Winsock Catalog.  I have no intend to restore Windows to the factory; before that I would, I would get the Intel AC7260 more expensive card - that I probably do anyway, given the record of the incompatibility of the Qualcomm Atheros AR9485/BT3012.  I do not expect to change this folder, no matter what I do.

But I'm open to suggestions.

Thank you in advance for taking the time to investigate this problem.

Hi @gospelmidi,

Thank you for your inquiry.

I take that you have swapped the hard drive and replaced the original card wireless and Bluetooth with the Qualcomm Atheros AR9485 with the Bluetooth BT3012 device and cannot associate with something other than your cell phone.  You tried to reset the TCP/IP stack, but there was no change.

Did you run HP Support Assistant to ensure you have all the updates from HP?

Have you tried to run the troubleshooter in Windows?

Alternatively, you can try the following steps.

Step 1. Go to Device Manager
Step 2. Right click on "Bluetooth device" you want
Step 3. Select "update driver software... »
Step 4. Choose "Browse my computer for driver software".
Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" to the list of "manufacturers".
Step 8. Finally select "Standard series via a Bluetooth connection.

If you are unable to connect to a Bluetooth device, try the following:

Step 1. Search for 'Change device' in the start menu in Windows 8.
Step 2. Click on where it says change device installation settings.
Step 3. Select No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click on save changes to save the settings that you select

So, you can try this

Step 1: Go to RUN (Windows Logo + R) and type "services.msc" and Enter
Step 2: Now find 'Bluetooth Support Service' and double click it
Step 3: Now click on the Log on tab and type "Local Service" without the quotes
Step 4. Click on "account".
Step 5: Now remove any authorization of passwords the password field blank
Step 6: Below the upper left title should be a hyperlink 'Start' click

If the problem here is a link to HP 15 Notebook PC Maintenance and Service of Guide for your laptop.  Please note Chapter 3, page 17, section 17 for recommended replacement cards.

To say thank you for answering, please click on the thumbs up icon below.

If this fixes your problems please let know in choosing the solution to other people.

Good luck!

Tags: Notebooks

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