HP 15-r011dx laptop. Trouble watching videos.

Hello!
I just bought a new laptop HP 15-r011dx with Windows OS 8.1. It runs a lot except when I try to watch videos. When the video buffers, all of the computer freezes, and the computer makes loud noises as the stuttering/chop. He made videos because of how many times it happens. This problem occurs on Internet Explorer and Google Chrome. In addition, my internet connection is fine and I have installed all updates.

Thank you!
Kit

Hello Kcwga,

Welcome to the HP Forums!

I understand the computer stalls when you watch videos online. I can certainly help you with this problem! To start, here are a few generic troubleshooting covering for your problem-based solutions: Windows 8 stops responding or becomes very slow after connecting to the Internet

If this does not help, I'd recommend a manual reinstall of the graphics driver:

1. go into Device Manager, then graphics cards.

2. right click on the graphics driver and select "Uninstall".

3. restart the computer. This will force a new driver to write.

Please let me know your results. Thank you!

Mario

Tags: Notebooks

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