HP 2000 - no noise except reboot (Windows 8)

Hello

I have an intermittent problem on my computer, where there is no sound unless I restart the computer, or I put the computer in standby mode and turn it back on. I did an audio troubleshooting (which no issues were found), a system restore and the drivers updated. It is not a problem with my browser, because when the problem occurs, I can't listen to anything on the media player...

Thank you!

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall. Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates". You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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Report of the debugger:

Microsoft (R) Windows debug 6.12.0002.633 AMD64 Version

Copyright (c) Microsoft Corporation. All rights reserved.

Loading dump file [C:\Windows\Minidump\052313-36332-01.dmp]

The mini kernel dump file: only registers and the trace of the stack are available

Symbol search path is: * invalid *.

****************************************************************************

* Loading of the symbol may be unreliable without a symbol search path. *

* Use .symfix to get the debugger to choose a symbol path. *

* After adjusting your path to symbols, use .reload to refresh the locations of symbols. *

****************************************************************************

Executable search path is:

*********************************************************************

* Symbols cannot be loaded because the path is not initialized. *

* *

* The symbol path can be defined: *.

* using the _NT_SYMBOL_PATH environment variable. *

* using the o - argument when starting the debugger. *

* using the .sympath and .sympath + *.

*********************************************************************

Could not load the ntoskrnl.exe, 0n2 error Win32 image

WARNING: Unable to verify timestamp for ntoskrnl.exe

ERROR: Module load completed but symbols can be loaded for ntoskrnl.exe

Windows 7 Kernel Version 7601 (Service Pack 1) MP (24 procs) free x 64

Product: Server, suite: TerminalServer SingleUserTS Enterprise

Computer name:

Kernel base = 0xfffff800 '01a1d000 PsLoadedModuleList = 0xfffff800' 01b 61670

The debugging session: 17:52:43.775 Thu May 23, 2013 (UTC + 10:00)

System Uptime: 118 days 1:53:41.084

*********************************************************************

* Symbols cannot be loaded because the path is not initialized. *

* *

* The symbol path can be defined: *.

* using the _NT_SYMBOL_PATH environment variable. *

* using the o - argument when starting the debugger. *

* using the .sympath and .sympath + *.

*********************************************************************

Could not load the ntoskrnl.exe, 0n2 error Win32 image

WARNING: Unable to verify timestamp for ntoskrnl.exe

ERROR: Module load completed but symbols can be loaded for ntoskrnl.exe

Loading the kernel symbols

...............................................................

................................................................

..................

Loading user symbols

Loading unloaded module list

..................................................

*******************************************************************************

* *

* Bugcheck analysis *.

* *

*******************************************************************************

Use
! analyze - v to obtain detailed debugging information.

Bugcheck 50, {fffffa80bd8dc050, 0, fffff88008072ddd, 0}

The kernel symbols are FALSE. Correct symbols to do the analysis.

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt! _KPRCB *.

*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
! KPRCB ***
*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
! _KPRCB *.
*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
! KPRCB ***
*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt! _KPRCB *.

*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
!_KPRCB ***
*** ***

*************************************************************************

Cannot load the image PROCEXP111. SYS, 0n2 error Win32

WARNING: Unable to verify timestamp for PROCEXP111. SYS

ERROR: Module load completed but symbols can not be loaded for PROCEXP111. SYS

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt! _KPRCB *.

*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt! _KPRCB *.

*** ***

*************************************************************************

Probably caused by: PROCEXP111. SYS (PROCEXP111 + 1ddd)

Follow-up: MachineOwner

---------

8: kd >
! analyze - v
*******************************************************************************

* *

* Bugcheck analysis *.

* *

*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced. This cannot be protected by try-except,

It must be protected by a probe. In general, the address is simple bad or it

pointing to freed memory.

Arguments:

Arg1: fffffa80bd8dc050, memory referenced.

Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.

Arg3: fffff88008072ddd, if not zero, the address of the instruction that refers to bad memory

address.

Arg4: 0000000000000000, (reserved)

Debugging information:

------------------

The kernel symbols are FALSE. Correct symbols to do the analysis.

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
!_KPRCB ***
*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
! KPRCB ***
*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
!_KPRCB ***
*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt! KPRCB ***

*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
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*** ***

*** ***

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*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

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*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

you provided with these symbols, if you need this command for *.

work. ***

*** ***

Type referenced: nt
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*************************************************************************

*************************************************************************

*** ***

*** ***

Your debugger is not using the appropriate symbols *.

*** ***

In order for this command works correctly, your symbol path *.

should point to .pdb files have the type information complete. ***

*** ***

Some (such as the public OS symbols) .pdb files are not *.

contain the required information. The contact group that *.

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work. ***

*** ***

Type referenced: nt
! _KPRCB *.
*** ***

*************************************************************************

ADDITIONAL_DEBUG_TEXT:

Use '! findthebuild' command to search for the generation of target information.

If the build information is available, run '! findthebuild s; .reload ' to set the symbol path and of loading symbols.

FAULTING_MODULE: fffff80001a1d000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 47194089

READ_ADDRESS: could not get nt! MmSpecialPoolStart

Unable to get nt! MmSpecialPoolEnd

Unable to get nt! MmPoolCodeStart

Unable to get nt
! MmPoolCodeEnd
fffffa80bd8dc050

FAULTING_IP:

PROCEXP111 + 1ddd

fffff880'08072ddd 66833805 cmp word ptr [rax], 5

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

BUGCHECK_STR: 0 X 50

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80001a43eec to fffff80001a9bfc0

STACK_TEXT:

fffff880 '06-60348 fffff800' 01a43eec: 00000000'00000050 fffffa80 'bd8dc050 00000000 00000000' fffff880' 06a604b0: nt + 0x7efc0

fffff880 '06 a 60350 00000000' 00000050: fffffa80 'bd8dc050 00000000 00000000' fffff880' 06a604b0 00000000' 00000000: nt + 0x26eec

fffff880 '06-60358 fffffa80' bd8dc050: 00000000 00000000' fffff880 '06a604b0 00000000 00000000' fffffa80' 7d2c61d0: 0 x 50

fffff880'06 has 60360 00000000 00000000': fffff880 '06a604b0 00000000 00000000' fffffa80' 7d2c61d0 00000000' 00000000: 0xfffffa80'bd8dc050

STACK_COMMAND: .bugcheck; Ko

FOLLOWUP_IP:

PROCEXP111 + 1ddd

fffff880'08072ddd 66833805 cmp word ptr [rax], 5

SYMBOL_NAME: PROCEXP111 + 1ddd

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: PROCEXP111

NOM_IMAGE: PROCEXP111. SYS

BUCKET_ID: WRONG_SYMBOLS

Follow-up: MachineOwner

---------

Hello

Support for Windows Server is not provided in these forums. On the other hand, it please repost your question in the relevant Microsoft TechNet forum here:

http://social.technet.microsoft.com/Forums/en-us/category/windowsserver .

Thank you. :)

HP 2000 - no noise except reboot (Windows 8)

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