HP 255 G3 laptop: laptop HP 255 G3

Hello!!!  I have problems with a second hand pc, I bought at a yard sale...

think that the pc was a school of company issued pc... it was windows 7 Professional 32 bit on it:

When I brought home... it was extremely slow and full of junk (bloat) so I tried to clean it up and do a factory of resets but got an error that the feature has been disabled by the administration or organization... then I tried to use windows update and got the same functionality of error message disabled by administrator/organization... so I managed to remove the restrictions for windows update and installed upgrading windows 10... but there are always restrictions so I have complete access to some functions... There is no recovery partition and no sticker on the bottom of the pc with the product key

so I wonder is hp has a model specific installation media I can buy for my product?

HP 255 G3 laptop

Model #: J7E67UP

Serial No.: [personal information]

Hello

Thanks for posting in the HP Support forum.

I guess that this computer was shipped with Windows 8 origin and that is why there was no sticker (COA sticker) for the Windows license. With Windows 8, 8.1 and leave, the product key is provided in the BIOS/machine.

For security reasons when you get a used computer, it is always recommended that you set the computer to factory default OR reinstall the operating system. For example, the previous user perhaps set some rescrtions like in your case OR there could be some hidden virus/malware that will go unnoticed and it could affect your data and personal identity.

There are 2 options that I can't see

Option 1) you can contact HP support to see if they can offer you original recovery media for this computer (aka recovery DVD or USB).

Here's how you can contact them:

> http://support.hp.com/us-en/contact-hp

> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

If there is no recovery to HP support, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR http://www.computersurgeons.com/

Once you get the recovery media, here are instructions how to recover:

> http://support.hp.com/bg-en/document/c01867418

> http://support.hp.com/bg-en/document/c01867418#AbT4

Option 2)

Check if Windows is activated:

> https://www.maketecheasier.com/check-windows-10-activated/

If this feature is enabled, then this could be a sign that Windows is indeed legal and the key that this computer initially provided with is legal.

Windows 10 introduces new ways of activation such as DRM. More information > http://support.hp.com/us-en/document/c04640037

If Windows is not activated, you have to go with Option 1

Then, just in case the digital entitlement is not the case, you can check the product key using this 3rd party tool > http://www.tenforums.com/tutorials/7745-product-key-view-windows-10-a.html

> http://www.tenforums.com/software-apps/2577-showkey.html

Write down the key.

Download the ISO 10 original web page of Microsoft Windows

> https://www.microsoft.com/en-us/software-download/windows10ISO

Burn the ISO to a blank DVD and use it to install Windows 10 - gentle clean new facility

> http://www.wikihow.com/Burn-ISO-Files-to-DVD

Finally, after a successful installation, Windows 10 should operate fine. If requested a product key, you can try with the one you wrote down previously.

Let me know if this worked for you

Tags: Notebooks

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