HP 4635 stuck to remove the print mode and custom print job new shipments in Quebec City

I just installed the HP 4635 printer to my network.  All devices were wireless print yesterday.  Today, the device of the laptop has a print job that I asked to be removed.  He said "deletion" for two days and I can't get it 'take off '.  whenever I have send a new print job to the goes in the line 'behind' the print job that is stuck in the "suppression" of fashion.  I tried to turn it back on.  re-booting, ctrl, alt, delete.  do anything to get this print job 'take off' and deleted.  Suggestions?

Hello

On your computer, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Reboot the laptop and you should find that the print job has been deleted.

Kind regards

DP - K

Tags: Notebooks

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