4508 ENVY: ENVY 4508 firefox launched the print job hangs in the print queue

Hello

We have a desire 4508 connected via wifi to a laptop 10 (x 64) Windows.

We downloaded and installed the latest drivers available on HP and printers generally LibreOffice, WordPad or Firefox (normal web pages).

But there is a situation when printing fails and we do not know why: If we try to print accounting information for the bank account, the print job is displayed in the windows printer queue but it stucks and blocks the other print jobs. The only way to get the printer to work is once again the restarting the printer spool service and removal of the print job in the queue (which sounds easier than it is actually...).

We already ran this 'Doctor Print' application provided by HP, but it helps not at all.

Is this a known issue?

Is it related to the driver or more likely a problem of the web page in question / feel?

How can I get more information about what exactly is going wrong?

Thanks in advance.

Hi @pderichs,

Thank you for showing interest in the Forums of HP Support!

I noticed that you have problems printing to a bank statement of printing in Firefox. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

This looks like a problem with the site, the plug-in or the browser.

Try to print from other browsers such as Internet Explorer, FireFox or Google Chrome.

  • What were the results?

If the problem persists, I recommend you to reset your internet browser settings.

Reset the settings of your Internet Explorer browser

  1. Close all Internet Explorer Windows or Explorer Windows that are currently open.

  2. Open Internet Explorer by clicking on the button start . In the search box, type Internet Explorer, and then in the list of results, click Internet Explorer.

  3. Click Tools and then click Internet Options.

  4. Click on the Advanced tab, and then click Reset.

  5. Select the check box delete personal settings if you want to delete the browsing history, search providers, accelerators, home pages, and InPrivate filtering data.

  6. In the reset Internet Explorer settings dialog, click Reset.

  7. When Internet Explorer finishes restoring the settings, click Close, and then click OK.

  8. Close Internet Explorer.

Source

Reset the settings of your Firefox browser

  1. Type of topic: config in the address bar and press ENTER. A list of preferences.
  2. Find the print.print_printer preference (Note: this preference is missing in Firefox profiles where you have never used the printer.)
  3. Right-click (context-click) this preference and select reset. (Some users may have to reset all the preferences of print.printer for a particular printer, if this master preference reset does not solve the problem.)
  4. Restart Firefox and see if the problem is resolved.

Source

Reset your Google Chrome browser settings

  1. In the upper right corner of the browser window, click on the menu of the Chrome Chrome
  2. Select settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings", click on reset.
  5. In the dialog box that appears, click Reset.

Source

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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