HP, 64-bit laptop

I did very well after that my computer updated by itself since the store of Windows 8 for Windows 8.1 get along us very well even if it would turn apps to the caprice.  Then began the real problem: he refused to do a simple update automatically, or if I tried, it has been almost 3 weeks now.  I downloaded a software malicious September & he ran to me.  I have Norton that works very well, someone can help? Thank you.

Hey @dallasailororig ,

Welcome to the HP Forums!

I understand that you are unable to perform updates on your HP laptop.

Can you tell me what happens when you try to perform the updates?

I would suggest trying to perform an update in safe mode to exclude programs from software or the third-party security get in the way to perform the updates. To launch the safe mode on Windows 8.1 follow this guide: start in SafeMode (Windows 8).

In addition, if you prefer to use Windows 8 instead of 8.1 let me know and I can show you how to get back to Windows 8 and 8.1 installation to block.

Thank you!

Tags: Notebooks

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