HP 8500 printer and connection to the eprint Server

Given to nine printer: HP Officejet Pro 8500 A910 n Premium (changes the status back to renovated 17/02/2011)

ISP: ATT DSL

Modem/router: 2wire new from Best Buy. It is white with ATT logo on it. Using the latest firmware.

Network: ethernet

The printer downloaded and installed an updated after initialization. If it is connected to the internet.

Then tried to register the server says that it cannot connect to the server of the eprint and eprint.

The functions of the printer normally in all directions except that it will not fit on eprint server.

Many calls and hours with the reboot, reset HP support and everything else under the Sun did nothing.

I tried to place the IP addresses and DSN by any suggestions on these forums and nothing works.

Could there be a problem with the HP Sever? Does it really exist? Are there problems of compatibility with 2wire router.

ATT session remotely on my computer and could find nothing they could do. They were able to draw a page of remote test.

Any suggestion or help would be greatly appreciated. Thank you.

NEW INFORMATION (11/02/2011):

I noticed today just by looking at the integrated Web server, printer SSID is not the same as the router, but it is grayed out. Is it important for ethernet? If so how can I change? I don't think it's important for the ethernet.

NEW INFORMATION (12/02/2011):

The 2wire support team gave me the procedure to open completely all the in and out traffice to the printer. They said that if it does not, then the problem is with the eprint server. I'll try this Monday, but I expect a communication problem between the printer and the eprint server that does anything at my place or my ISP. Is it possible to check this printer is trying to connect to the server? Where is he? Is it operational? If this is not the case, is it rerouted properly to a working server? The printer must attempt to access an IP or DNS address to establish communication magnified.

NEW INFORMATION (14/02/2011):

According to the 2wire support team I opened all the ports and enabled all services then turned the printer market. It did not work. The printer does not connect to the HP eprint server. So the problem is with the HP eprint server. This printer is programmed to search for a server to connect to somewhere. Where is he? Is it operational? Why will not allow a connection? HP, the ball is in your court. What can we do?

I have ATT DSL at work and at home Charter cable service. The problem is the same for the locations and ISPS. Y does it have that someone out there has connected to ATT DSL or cable of the Charter? If so, what are your settings?

NEW COMMENT (15/02/2011)

Can someone at HP tell me why the printer connects to the server HP and download the firmware update, but does not connect to the HP Server to register for eprint? All this seems to be on the side of HP. When do we get a fix?

NEW COMMENT (16/02/2011)

The model number is empty in the Engineering menu and page printer card. If there is a problem can be added with an update of the firmware? What I need to get money for it and buy one set entirely in a local store? Virgin model number is maybe to throw all other incongruous information that is sent to the server. The server can be updated to accept Virgin model numbers?

THE PROBLEM - SOLUTION PENDING POSSIBLE SOURCES (16/02/2011)

I JUST LOOKED AT THE BACK OF MY PRINTER. IT HAS A STICKER ON IT RECONDITIONED.

It seems that the number of missing on the remanufacturered units model is the reason why it does not connect to the eprint server. Print the diagnostic printer page and see if the model number is empty.

HP is working on a fix.

SOLUTION-(22/02/2011)

I UPGRADED MY ORDER WITH RENOVATED WITH NEW REPLACEMENT. THE REPLACEMENT AGAIN CONNECTED THE FIRST TIME TO THE SERVER EMPRINT - NO PROBLEM. I HAD TO PAY FOR A NEW AND THEY WILL CREDIT MY CARD WHEN THEY REACH THE RENOVATED A RETURN.

LESSON LEARNED - IF YOU HAVE THE PRINTER WITH THE VIRGIN MODEL NUMBER YOU CAN NOT CONNECT TO EPRINT, NO MATTER WHAT YOU DO!

Thanks if anyone can help.

SOLUTION-(22/02/2011)

I UPGRADED MY ORDER WITH RENOVATED WITH NEW REPLACEMENT. THE NEW REPLACEMENT CONNECTED FIRST TO THE SERVER EPRINT - NO PROBLEM. I HAD TO PAY FOR A NEW AND THEY WILL CREDIT MY CARD WHEN THEY REACH THE RENOVATED A RETURN.

LESSON LEARNED - IF YOU HAVE THE PRINTER WITH THE VIRGIN MODEL NUMBER YOU WILL NOT BE ABLE TO CONNECT TO EPRINT, REGARDLESS OF WHAT YOU DO!

Tags: HP Printers

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