"Error please make sure printer is connected to the computer" when installing HP Photosmart 5515.

Original title: my HP Photosmart 5515 will be OK: print/copy/scan to memory card. BUT...

Running Windows 7, new printer installation, I tried HP site and Instruction Book, uninstalled and Reinstalled.

Same problem each print/copy/scan time.will memory card OK. BUT does not connect to my laptop to scan to the computer wireless or wired, it rises "year error occurred while scanning, please make sure that printer is connected to the computer.

Hello

Method 1:

I suggest you run the automated FIXIT from the link below and.

Diagnose and automatically fix problems printing and printer

http://support.Microsoft.com/mats/printing_problems/

Method 2:

I also suggest you to go through the steps mentioned in the link mentioned below and check.

Scanning problems? Try the HP scan Diagnostic Utility

http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02114802&cc=us&DLC=en&LC=en&product=5063608&tmp_track_link=ot_search#N97

HP Photo smart 5510 and 6510 e - all-in - One Printer Series - a 'connection error' or "Computer no. detected" Error Message appears when trying to Scan from the printer control panel

http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=c02917811&lang=en&cc=us&TaskID=101&ContentType=SupportFAQ&prodSeriesId=5159859&prodTypeId=18972

See also:

How can I get my PC to see my Photosmart printer of 5515 via my wireless network

http://h30434.www3.HP.com/T5/printer-networking-and-wireless/how-do-I-get-my-PC-to-see-my-Photosmart-5515-printer-via-my/TD-p/1171265

Tags: Windows

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    MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding MsiRestartManagerSessionKey property. Its value is 'b9237eca8dffb44583db9105bf61f283 '.
    MSI (s) (54:F8) [10:36:28:567]: MANAGER of REBOOT: logon.
    MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding MsiSystemRebootPending property. Its value is '1 '.
    MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: deleting MSIINSTALLPERUSER property. Its current value is '3'.
    MSI (s) (54:F8) [10:36:28:567]: TRANSFORMS property is now:
    MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding PRODUCTLANGUAGE property. Its value is "1033".
    MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding VersionDatabase property. Its value is "200".
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application data
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Favorites
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Network shortcuts
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Documents
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Printer shortcuts
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Recent
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\SendTo
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Templates
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\ProgramData
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\Users\tech.support\AppData\Local
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\Users\tech.support\Pictures
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Menu\Programs\Administrative of Directors Data\Microsoft\Windows\Start
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application start\program Data\Microsoft\Windows\Start
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Desktop
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative of Directors
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start start\program
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\windows\Fonts
    MSI (s) (54:F8) [10:36:28:587]: Note: 1: 2898 2: MS without Serif 3: MS without Serif 4: 0 05:16
    MSI (s) (54:F8) [10:36:28:597]: MSI_LUA: the MsiRunningElevated of the parameter property to 1 because the installation is already running high.
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding MsiRunningElevated property. Its value is '1 '.
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding privileged property. Its value is '1 '.
    MSI (s) (54:F8) [10:36:28:597]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding USERNAME property. Its value is "Oriel securities user".
    MSI (s) (54:F8) [10:36:28:597]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding COMPANYNAME property. Its value is "Oriel Securities Ltd.".
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding a DATABASE property. Its value is 'C:\windows\Installer\14b48052.msi '.
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding OriginalDatabase property. Its value is 'C:\windows\ccmcache\4\Mimecast4.0.msi '.
    MSI (s) (54:F8) [10:36:28:597]: value of strategy Machine 'MsiDisableEmbeddedUI' is 0
    MSI (s) (54:F8) [10:36:28:597]: Note: 1: 2205 2:3: Package_correctif
    MSI (s) (54:F8) [10:36:28:597]: policy value 'DisableRollback' Machine is 0
    MSI (s) (54:F8) [10:36:28:597]: strategy user 'DisableRollback' is 0
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding UILevel property. Its value is '3'.
    = Logging started: 04/09/2013-10:36:28 =.
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding ACTION property. Its value is 'INSTALL '.
    MSI (s) (54:F8) [10:36:28:597]: doing action: INSTALL
    Action start 10:36:28: INSTALL.
    MSI (s) (54:F8) [10:36:28:597]: ExecuteSequence running
    MSI (s) (54:F8) [10:36:28:597]: action driving: FindRelatedProducts
    Action start 10:36:28: FindRelatedProducts.
    MSI (s) (54:F8) [10:36:28:597]: action driving: AppSearch
    Action ended at 10:36:28: FindRelatedProducts. Returns the value 1.
    Action start 10:36:28: AppSearch.
    MSI (s) (54:F8) [10:36:28:597]: Note: 2 1: 2262: Signature 3:-2147287038
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding NETFRAMEWORK40FULL property. Its value is '#1 '.
    MSI (s) (54:F8) [10:36:28:597]: Note: 2 1: 2262: Signature 3:-2147287038
    MSI (s) (54:F8) [10:36:28:597]: action driving: OutlookVersionCheck
    Action ended at 10:36:28: AppSearch. Returns the value 1.
    MSI (s) (54:C8) [10:36:28:627]: call for a custom action to distance. DLL: C:\windows\Installer\MSI837D.tmp, point of entry: OutlookVersionCheck
    MSI (s) (54:B8) [10:36:28:627]: generation random cookie.
    MSI (s) (54:B8) [10:36:28:637]: created server custom with PID 4656 (0 x 1230) Action.
    MSI (s) (54:80) [10:36:28:667]: running as a service.
    MSI (s) (54:80) [10:36:28:667]: Hello, I am your 32-bit custom action Server Impersonated.
    Action start 10:36:28: OutlookVersionCheck.
    SFXCA: Extraction of a custom action to the temporary directory: C:\windows\Installer\MSI837D.tmp-\
    SFXCA: Link to the CLR version v4.0.30319
    Call to the custom action CustomAction_OutlookCheck! CustomAction_OutlookCheck.CustomActions.OutlookVersionCheck
    BEGIN OutlookVersionCheck
    OUTLOOK BITNESS IS: x 86
    Key checking: Software\Microsoft\Office\11.0\Outlook
    Key checking: Software\Wow6432Node\Microsoft\Office\11.0\Outlook
    Key checking: Software\Microsoft\Office\12.0\Outlook\InstallRoot
    Key checking: Software\Wow6432Node\Microsoft\Office\12.0\Outlook\InstallRoot
    MSI (s) (54. 68) [10:36:28:827]: PROPERTY CHANGE: adding OUTLOOK_INSTALLED property. Its value is 'TRUE '.
    Key checking: Software\Microsoft\Office\14.0\Outlook\InstallRoot
    Found version: Outlook 2010
    Key checking: Software\Wow6432Node\Microsoft\Office\14.0\Outlook\InstallRoot
    MSI (s) (54. 68) [10:36:28:827]: PROPERTY CHANGE: property to change OUTLOOK_VERSION. Its current value is 'NONE '. Its new value: "Outlook 2010".
    Found version: Outlook 2010
    OUTLOOK_INSTALLED is: TRUE
    IS THE VERSION of OUTLOOK: Outlook 2010
    MSI (s) (54:F8) [10:36:28:830]: action driving: LaunchConditions
    Action ended at 10:36:28: OutlookVersionCheck. Returns the value 1.
    Action start 10:36:28: LaunchConditions.
    MSI (s) (54:F8) [10:38:26:502]: product: service Mimecast for 32-bit Outlook - only by the installation of the machine is allowed. Please make sure that the user has the appropriate rights to do so.

    MSI (c) (58:C0) [10:36:28:850]: established police.  Charset: Req = 0, Ret = 0, fonts: Req = MS Shell Dlg, Ret = MS Shell Dlg

    Installation is allowed only by the machine. Please make sure that the user has the appropriate rights to do so.
    Action ended at 10:38:26: LaunchConditions. Return value 3.
    Action ended at 10:38:26: INSTALL. Return value 3.
    Property (S): UpgradeCode = {586A589B-D6D5-48D3-9B6D-571EF230ED6A}
    Property (S): NETFRAMEWORK40FULL = 1 #.
    Property (S): LAUNCHOUTLOOKONEXIT = 1
    Property (S): WIXUI_INSTALLDIR = INSTALLDIR
    Property (S): OutlookOpen = false
    Property (S): ProgramFilesFolder = C:\Program Files (x 86).
    Property (S): VersionNT = 601
    Property (S): Manufacturer = Mimecast Ltd
    Property (S): ProductCode = {C28136F7-F2C7-4426-B26F-F7E03922B34B}
    Property (S): ProductLanguage = 1033
    Property (S): ProductName = Mimecast Services for 32-bit Outlook
    Property (S): ProductVersion = 4.0.348.5166
    Property (S): ARPPRODUCTICON = MainIcon.exe
    Property (S): ARPHELPLINK = * address email is removed from the privacy *
    Property (S): ARPNOMODIFY = 0
    Property (S): Platform = *.
    Property (S): ROOTDRIVE = C:\\
    Property (S): MsiBitness = x 86
    Property (S): MimecastInstaller = *.
    Property (S): CAP_Common = *.
    Property (S): CAP_Common.Options = *.
    Property (S): CAP_Common.Options.Credentials = *.
    Property (S): CAP_Common.Options.ChangePassword = *.
    Property (S): CAP_Common.Options.Network = *.
    Property (S): CAP_Common.Options.Network.Read = *.
    Property (S): CAP_Common.Options.Network.Update = *.
    Property (S): CAP_Common.Options.Capabilities = *.
    Property (S): CAP_Common.Update.Manual = *.
    Property (S): CAP_Archive = *.
    Property (S): CAP_Archive.Search = *.
    Property (S): CAP_Archive.Search.Quick = *.
    Property (S): CAP_Archive.Search.Basic = *.
    Property (S): CAP_Archive.Search.Builder = *.
    Property (S): CAP_Archive.Search.Context = *.
    Property (S): CAP_Archive.Search.Recent = *.
    Property (S): CAP_Archive.Search.Favourite = *.
    Property (S): CAP_Archive.Search.Manage = *.
    Property (S): CAP_Gateway = *.
    Property (S): CAP_Gateway.Block = *.
    Property (S): CAP_Gateway.Block.Address = *.
    Property (S): CAP_Gateway.Block.Domain = *.
    Property (S): CAP_Gateway.Block.ReportSpam = *.
    Property (S): CAP_Gateway.Block.ManagedSenders = *.
    Property (S): CAP_Gateway.OnHoldItems = *.
    Property (S): CAP_Gateway.OnHoldItems.Personal = *.
    Property (S): CAP_Gateway.OnHoldItems.Moderated = *.
    Property (S): CAP_Gateway.OnHoldItems.Release = *.
    Property (S): CAP_Gateway.OnHoldItems.Block = *.
    Property (S): CAP_Gateway.Track = *.
    Property (S): CAP_Gateway.Transport = *.
    Property (S): CAP_Gateway.Transport.Secure = *.
    Property (S): CAP_Gateway.Transport.CCM = *.
    Property (S): CAP_Gateway.Transport.Stationery = *.
    Property (S): CAP_Gateway.Transport.Stationery.None = *.
    Property (S): CAP_Gateway.Transport.Stationery.Select = *.
    Property (S): CAP_Gateway.Transport.Attachments = *.
    Property (S): CAP_Gateway.Transport.Attachments.Convert = *.
    Property (S): CAP_Gateway.Transport.Attachments.Metadata = *.
    Property (S): CAP_Gateway.Transport.Attachments.StripLink = *.
    Property (S): CAP_Continuity = *.
    Property (S): CAP_Continuity.Mailbox = *.
    Property (S): CAP_Continuity.Mailbox.ReceivedItems = *.
    Property (S): CAP_Continuity.Mailbox.SentItems = *.
    Property (S): CAP_Continuity.Monitor = *.
    Property (S): CAP_Continuity.Monitor.Auto = *.
    Property (S): CAP_Continuity.Monitor.User = *.
    Property (S): CAP_Continuity.Monitor.Admin = *.
    Property (S): CAP_Continuity.Enable = *.
    Property (S): CAP_Continuity.Enable.Auto = *.
    Property (S): CAP_Continuity.Enable.Admin = *.
    Property (S): CAP_Piits = *.
    Property (S): CAP_Piits.Management = *.
    Property (S): CAP_Piits.AutoMount = *.
    Property (S): Global.Service.AccountType = *.
    Property (S): Global.Service.Username = *.
    Property (S): Global.Service.Password = *.
    Property (S): Global.WebProxy.Enable = *.
    Property (S): Global.WebProxy.Type = *.
    Property (S): Global.WebProxy.URL = *.
    Property (S): Global.WebProxy.Username = *.
    Property (S): Global.WebProxy.Password = *.
    Property (S): Global.Settings.IgnoreLocal = *.
    Property (S): Global.AutoUpdate.URL = *.
    Property (S): Global.AutoUpdate.Enable = *.
    Property (S): Global.Logging.LogDirectory = *.
    Property (S): Global.Logging.MaxFileSize = *.
    Property (S): Global.Service.MaxRolls = *.
    Property (S): Global.Logging.Level = *.
    Property (S): Session.Pits.FolderSyncInterval = *.
    Property (S): Global.Piits.MaxMessagesPerFolder = *.
    Property (S): Global.Service.InstallDirectory = *.
    Property (S): Global.Service.DataCacheSize = *.
    Property (S): Session.Continuity.PreDupeDuration = *.
    Property (S): Session.Continuity.PostDupeDuration = *.
    Property (S): Session.Continuity.HardFrequency = *.
    Property (S): Session.Continuity.SoftDuration = *.
    Property (S): Session.Continuity.EndContinuityExchangeAvailable = *.
    Property (S): Session.Continuity.EndContinuityMimecastUnavailable = *.
    Property (S): Global.Feedback.Recipients = *.
    Property (S): DefaultUIFont = *.
    Property (S): MSIRESTARTMANAGERCONTROL = DisableShutdown
    Property (S): REBOOT = ReallySuppress
    Property (S): OUTLOOK_VERSION = Outlook 2010
    Property (S): OUTLOOK_BITNESS = x 86
    Property (S): ErrorDialog = ErrorDlg
    Property (S): SERVICE_DIR = Windows Service Mimecast
    Property (S): SecureCustomProperties = NETFRAMEWORK40FULL; NEWERPRODUCTFOUND; OLDAPPFOUND; PREVIOUSVERSIONSINSTALLED; WIX_DOWNGRADE_DETECTED; WIX_UPGRADE_DETECTED
    Property (S): MsiHiddenProperties = _LicenseAgreed; CAP_Archive; CAP_Archive.search; CAP_Archive.search.Basic; CAP_Archive.search.Builder; CAP_Archive.search.context; CAP_Archive.search.favourite; CAP_Archive.search.manage; CAP_Archive.search.quick; CAP_Archive.search.recent; CAP_Common; CAP_Common.options; CAP_Common.options.capabilities; CAP_Common.options.ChangePassword; CAP_Common.options.credentials; CAP_Common.options.network; CAP_Common.options.network.read; CAP_Common.options.network.Update; CAP_Common.update.manual; CAP_Continuity; CAP_Continuity.enable; CAP_Continuity.enable.admin; CAP_Continuity.enable.Auto; CAP_Continuity.mailbox; CAP_Continuity.mailbox.ReceivedItems; CAP_Continuity.mailbox.SentItems; CAP_Continuity.monitor; CAP_Continuity.monitor.admin; CAP_Continuity.monitor.Auto; CAP_Continuity.monitor.user; CAP_Gateway; CAP_Gateway.block; CAP_Gateway.block.address; CAP_Gateway.block.domain; CAP_Gateway.block.ManagedSenders; CAP_Gateway.block.ReportSpam; CAP_Gateway.OnHoldItems; CAP_Gateway.OnHoldItems.block; CAP_Gateway.OnHoldItems.moderated; CAP_Gateway.OnHoldItems.personal; CAP_Gateway.OnHoldItems.release; CAP_Gateway.track; CAP_Gateway.transport; CAP_Gateway.transport.attachments; CAP_Gateway.transport.attachments.convert; CAP_Gateway.transport.attachments.metadata; CAP_Gateway.transport.attachments.StripLink; CAP_Gateway.transport.CCM; CAP_Gateway.transport.secure; CAP_Gateway.transport.stationery; CAP_Gateway.transport.stationery.None; CAP_Gateway.transport.stationery.Select; CAP_Piits; CAP_Piits.automount; CAP_Piits.Management; DefaultUIFont; Global.AutoUpdate.Enable; Global.AutoUpdate.URL; Global.Feedback.Recipients; Global.Logging.Level; Global.Logging.LogDirectory; Global.Logging.MaxFileSize; Global.Piits.MaxMessagesPerFolder; Global.Service.AccountType; Global.Service.DataCacheSize; Global.Service.InstallDirectory; Global.Service.MaxRolls; Global.Service.Password; Global.Service.Username; Global.Settings.IgnoreLocal; Global.WebProxy.Enable; Global.WebProxy.Password; Global.WebProxy.Type; Global.WebProxy.URL; Global.WebProxy.Username; MimecastInstaller; PLATFORM; Session.Continuity.EndContinuityExchangeAvailable; Session.Continuity.EndContinuityMimecastUnavailable; Session.Continuity.HardFrequency; Session.Continuity.PostDupeDuration; Session.Continuity.PreDupeDuration; Session.Continuity.SoftDuration; Session.Pits.FolderSyncInterval
    Property (S): MsiLogFileLocation = C:\install.log
    Property (S): PackageCode = {6C9809C5-9DBC-4683-AE5F-3E05D53939EA}
    Property (S): ProductState = 1
    Property (S): PRODUCTLANGUAGE = 1033
    Property (S): CURRENTDIRECTORY = C:\
    Property (S): CLIENTUILEVEL = 2
    Property (S): CLIENTPROCESSID = 3672
    Property (S): MsiRestartManagerSessionKey = b9237eca8dffb44583db9105bf61f283
    Property (S): VersionDatabase = 200
    Property (S): MsiSystemRebootPending = 1
    Property (S): VersionMsi = 5.00
    Property (S): VersionNT64 = 601
    Property (S): WindowsBuild = 7601
    Property (S): ServicePackLevel = 1
    Property (S): ServicePackLevelMinor = 0
    Property (S): MsiNTProductType = 1
    Property (S): WindowsFolder = C:\windows\
    Property (S): WindowsVolume = C:\
    Property (S): System64Folder = C:\windows\system32\
    Property (S): SystemFolder = C:\windows\SysWOW64\
    Property (S): RemoteAdminTS = 1
    Property (S): TempFolder = C:\Users\TECH~1.SUP\AppData\Local\Temp\
    Property (S): CommonFilesFolder directory = C:\Program Files (x 86) \Common Files\
    Property (S): ProgramFiles64Folder = C:\Program Files\
    Property (S): CommonFiles64Folder = C:\Program Files\ Files\Fichiers
    Property (S): AppDataFolder = \\gblon-v-fp001\users$\tech.support\Application Data\
    Property (S): FavoritesFolder = \\gblon-v-fp001\users$\tech.support\Favorites\
    Property (S): NetHoodFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Network Shortcuts\
    Property (S): PersonalFolder = \\gblon-v-fp001\users$\tech.support\Documents\
    Property (S): PrintHoodFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Printer Shortcuts\
    Property (S): RecentFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Recent\
    Property (S): SendToFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\SendTo\
    Property (S): TemplateFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Templates\
    Property (S): CommonAppDataFolder = C:\ProgramData\
    Property (S): LocalAppDataFolder = C:\Users\tech.support\AppData\Local\
    Property (S): MyPicturesFolder = C:\Users\tech.support\Pictures\
    Property (S): AdminToolsFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start administration Tools\
    Property (S): StartupFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start demarrer\programmes\demarrage\
    Property (S): ProgramMenuFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\Programs\
    Property (S): StartMenuFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\
    Property (S): DesktopFolder = \\gblon-v-fp001\users$\tech.support\Desktop\
    Property (S): Font = C:\windows\Fonts\
    Property (S): GPTSupport = 1
    Property (S): OLEAdvtSupport = 1
    Property (S): ShellAdvtSupport = 1
    Property (S): MsiAMD64 = 6
    Property (S): Msix64 = 6
    Property (S): Intel = 6
    Property (S): PhysicalMemory = 4027
    Property (S): VirtualMemory = 5339
    Property (S): AdminUser = 1
    Property (S): MsiTrueAdminUser = 1
    Property (S): LogonUser = tech.support
    Property (S): UserSID = S-1-5-21-583907252-2049760794-725345543-5685
    Property (S): UserLanguageID = 2057
    Property (S): ComputerName = OSLLONPC052
    Property (S): SystemLanguageID = 2057
    Property (S): ScreenX = 1024
    Property (S): ScreenY = 768
    Property (S): CaptionHeight = 22
    Property (S): BorderTop = 1
    Property (S): BorderSide = 1
    Property (S): TextHeight = 16
    Property (S): TextInternalLeading = 3
    Property (S): ColorBits = 32
    Property (S): TTCSupport = 1
    Property (S): Time = 10:38:26
    Property (S): Date = 04/09/2013
    Property (S): MsiNetAssemblySupport = 4.0.30319.1
    Property (S): MsiWin32AssemblySupport = 6.1.7601.17514
    Property (S): RedirectedDllSupport = 2
    Property (S): MsiRunningElevated = 1
    Property (S): The privilege = 1
    Property (S): Name of USER = Oriel securities user
    Property (S): COMPANYNAME = Oriel Securities Ltd.
    Property (S): basis of DATA = C:\windows\Installer\14b48052.msi
    Property (S): OriginalDatabase = C:\windows\ccmcache\4\Mimecast4.0.msi
    Property (S): UILevel = 3
    Property (S): ACTION = INSTALL
    Property (S): OUTLOOK_INSTALLED = TRUE
    MSI (s) (54:F8) [10:38:26:532]: see clean files/packages, if there
    MSI (s) (54:F8) [10:38:26:532]: MainEngineThread returned 1603
    MSI (s) (C 54:4) [10:38:26:542]: RESTART MANAGER: closed Session.
    MSI (s) (C 54:4) [10:38:26:542]: sequence number number for this installation system restore.
    = Logging stopped: 04/09/2013-10:38:26 =.
    MSI (s) (C 54:4) [10:38:26:542]: strategy user 'DisableRollback' is 0
    MSI (s) (C 54:4) [10:38:26:542]: policy value 'DisableRollback' Machine is 0
    MSI (s) (C 54:4) [10:38:26:542]: meter is incremented to disable the stop. Counter after increment: 0
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3:2
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3:2
    MSI (s) (C 54:4) [10:38:26:542]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
    MSI (s) (C 54:4) [10:38:26:542]: restoration of the environment variables
    MSI (s) (C 54:4) [10:38:26:542]: object to destroy RemoteAPI.
    MSI (s) (54:B8) [10:38:26:542]: end of thread Custom Action Manager.
    MSI (c) (58:88) [10:38:26:542]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
    MSI (c) (58:88) [10:38:26:542]: MainEngineThread returned 1603
    = Recording stopped: 04/09/2013-10:38:26 =.

    Appreciate that any direction. Seems that maybe the MSI package might have broken this machine

    Hi Dan,

    This computer is on a domain network?

    I suggest that post you the question in Mimecast forums for more information support:

    Support community-powered Mimecast

    https://community.Mimecast.com/Mimecast

    Hope this information helps.

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